Sene Avis 

I ordered a suit months in advance for a very specific event and provided my exact measurements. What I received looked nothing like what I ordered and the sizing was completely wrong. The suit wasn’t even close to wearable — sleeves wrong, fit wrong, proportions totally off. It honestly felt like the measurements I sent were completely ignored.

What made the situation even worse was the horrible customer service that followed. Instead of taking responsibility for sending a product that was clearly incorrect and provided a refund, they refused to refund my money. After waiting months and planning ahead for an important event, I was left scrambling at the last minute to find something else with double the out of pocket expense.

When a company messes up this badly, the bare minimum should be to stand behind their product and fix the issue. That did not happen here. Instead I got excuses and a refusal to refund.

If you are thinking about ordering from this company, be warned. The product quality is questionable, the measurements clearly aren’t followed, and if something goes wrong you should not expect them to stand behind their work.

Save yourself the time, stress, and money and go somewhere else.

Do not buy their suits. I tried and have had many re-made. They never fit properly, sometimes it feels like no adjustments are made. Return window is small and you get stuck with store credit for a company that makes a poor product. It’s been 8 months and I still don’t have a suit that fits.

I absolutely LOVE this brand. My first purchase was a basic white T-shirt. Every other T-shirt I have tried is either too thin and "not dressy" enough, or the neck hole is too big. The SENE custom fit was perfect...on the first try.

This is my first custom suit of any kind and I couldn’t be happier with it. I was skeptical about the fit, as it is “made to fit” not “made to measure” and this is accomplished via a quiz about your body shape and fit preferences.

Sene has a process for helping you assess the fit and to make any necessary adjustments, but I didn’t take advantage of that, as my suit fit perfectly.

I’ll definitely be ordering again.

Love the fit of my Soho FlexTech pants. Nothing compares to clothes that are perfectly tailored to fit you. I initially purchased a Soho suit and loved the personalized fit of my suit so much that I have since ordered two more pairs of the Flex Tech pants. Having already gone through the fitting process for the suit they had my exact fitting specs already so getting the pants was a breeze. Have received many compliments since. Highly recommend

Was skeptical of this Instagram find, but so happy I ordered. Custom fit T-shirts for a reasonable price, remade and shipped free until it fits like a glove. Love the material. Will be a repeat customer now that my fit is dialed in and recorded. Kudos.

Great products and customer service, the whole process felt very 'white glove.'

Everything is easy and intuitive - and if it's not, customer service will promptly help you out. The construction and fabrics are top notch. In particular the new cumulus long sleeve shirts are fantastic - A nice heavyweight cotton fabricated as a standard long sleeve shirt is perfect for San Francisco weather.

Sene promises custom-made suits at a good price that don't need ironing. Unfortunately, they are 100% polyester - and really look it. The quality was terrible, so I returned it - only to find a bait-and-switch policy that they accept returns for credit only, which is not apparent upon checkout. While I can't speak to the quality of their other products, they are incredibly overpriced. Avoid at all costs.

Recently received my 3rd suit from Sene and I'm blown away. The fit is absolutely perfect, I wore the green one today and got compliments all day long.
What really sets Sene apart is the fit and thoughtful design details. The little cutout in the back of the pants makes it noticeably more comfortable than standard pants. I love the tab closures instead of regular buttons, it's a small touch that makes a big difference in both look and feel. And the way the sleeves open on the jacket and button is really well designed.

Yes, it takes a little longer than fast fashion, but it's absolutely worth the wait. When you're getting something made specifically for your body, the extra time shows in the final product.

The customer service team is great to work with throughout the process. If you're on the fence about trying them, just do it. You won't regret it.

If you want perfect fitting clothes these are the guys. They will make the clothing to your exact specifications no matter what it takes. Great business and would recommend to anyone

Ordered their basic suit and a couple of tee shirts. The tee shirts are amazing. Love them so much I bought more of them. The suit needed some minor alterations and I sent it back per their remake guarantee. Recieved it back and it fit perfectly. Great customer and turn around times! Definitely will buy more from them in the future. Highly recommend!

If I could give zero I would.
These bastards ripped me off completely- didn’t deliver the suit and kept the shipping and taxes over $300
Absolute scam
China made cheap mass produced with an Italian designer price tag while virtue signalling zero waste!!
Do not waste your time or money

The Sene custom FlexTech suit is a sub par suit not worthy of your time or money. The material makes for a flimsy mess of a suit. The shoulders have zero shape or structure and the seaming is a wrinkled mess that on each subsequent remake of my suit Sene was unable to be resolve. These problems leave the suit looking like what it is, a cheap suit. I doubt very much that you will feel confident in a suit built like this one, with it's slumpy fit, poor seaming and rather ugly material. I went so far as to try to provide them with my custom measurements (which I recently had professionally taken) which they refused to use replying instead that their algorithm would give me the perfect fitting suit: it did not and never did even with each remake, fitting almost as poorly as the one before it. I eventually gave up and asked for a refund, which I was denied. My choice was another remake and another 4-5 week wait or store credit that I could then spend on their other overpriced items like $75 Tee-Shirts and $134 shorts. Gimme a break! Be forewarned they do not have a “free returns” policy for anything custom as their false advertising promised. Their policy instead; free shipping (what they call returns) on remakes but by no means free returns like you might find at Stio, Vuori, Ketl or myriad other shops that actaully accept and have FREE returns or exchanges. Additionally they charge you, up front, upon purchase, a small $3,4,5 dollar fee for the so called right to free returns or remakes. Total scam and false advertising! I am not a fan of Sene, their clothing or their ambiguous if not deceptive practices. Buyer beware!

Terrible cutting and bad fabric nothing like advertising and you can't return a custom suit which they don't tell you in advance don't buy

Do NOT buy from Sene. Spent $190 for 2 long sleeve "custom" shirts. Ordered it over 1 month ago and just received 1 yesterday. I emailed them & Sene told me they were backed up on production, yet I get emails from them asking me to buy more stuff & I see them advertise on social media like crazy. If you're backed up on production, why keep advertising & piss off current customers???

Also, I complained on their Instagram page and instead of apologizing and trying to make things right, they blocked me! Stay away!!!

They remade my first suit. Fit amazing on the second round. Got a lot of compliments. Great customer service!

Have been updating my work wardrobe, last updated n 2012. Sene’s custom clothing has drawn compliments of co-workers. It’s especially great if your commute entails cycling. Outstanding product.

Sene does several things very well. First, and most important, their clothing is well made (and tailored) of high quality materials by expert craftsmanship. The fit process, though not real time, is time well spent. Their customer service is very responsive and it’s obvious they have a strong culture of delighting customers. Highly recommend.

This Company Is a Scam. Their guarantee is completely bogus. They hide behind their “return policy”, they don’t tell you that their suits are “custom”, and i use that term loosely because they don’t take your measurements, and so you are unable to return them because their “return policy” says custom clothes is not returnable and yet they don’t tell you that it’s custom during the order process. Customer service is slow and politely tell you that you’re out of luck. You have to keep their poor fitting and poor quality clothes. Avoid this company like the plague. Any company who tricks the customer and simply puts all kinds of loop holes in their return policy cannot be trusted. Go elsewhere. I am not the first to be scammed and won’t be the last.