I am obviously new to your services, and therefore can only base my experience on how things went when I called to set up my account. I was assisted by Roni, who was absolutely delightful, so very hel... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Customer Service people were very friendly & helpful in helping me choose the right system & how to set it up. Person in the initial test was also helpful & made sure I understood how everything work... Voir plus
Aside from a hiccup in delivery (delayed a few days USPS fault not theirs) everything was super simple. Mom finally got the unit, plugged it in and tested-She is very happy and feels more comfortable... Voir plus
Ordering was straightforward. Delivery was prompt. Set-up was easy. Customer service is kind and helpful and even encourages monthly test check-ins. They make me feel like they care about me and that... Voir plus
À propos de l'entreprise
- Service de soins à domicile
- aussi dans
- Pharmacie
Écrit par l'entreprise
When looking for an alternative to companies like Life Alert ® and Philips Lifeline ®, Senior Safety Medical Alert Systems is a great choice! While Life Alert ® can cost between $49 and $89 per month, Senior Safety provides the same service but for a fraction of the cost and with no long-term contract. Look beyond Life Alert ® and Phillips Lifeline ® for more affordable pricing.
Senior Safety Medical Alerts
Écrit par l'entreprise
- Free Shipping + One Free Gift!
- Promotions like these are not common among other companies like Life Alert ® or Phillips Lifeline ®. Sometimes a little savings can go a long way, so take advantage of what we have to offer!
24/7 Monitoring
How does our response center compare to Life Alert ®?
The most important aspect of any medical alert service is being readily available when an emergency strikes. Our response center, like Life Alert ®, operates out of a dedicated response center geared towards answering emergency and non-emergency calls. Whether you live in California and the response center answering your call is located in Utah, it will not cause the response to be delayed in any way.
Coordonnées de contact
Etats-Unis
- 1-888-473-2800
- seniorsafety.com
4,8
Excellent
1 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Customer service was excellent
15 novembre 2024
Hubby is a fall risk
Hubby is a fall risk. He fell during the night. Had it not been for the medical alert button around his neck, he would have laid on the floor for a long time. He pushed the alert button and immediately the alarm sounded. I was able to communicate effectively with the dispatcher who offered to make the call to my son for help for me. Very professional and quick to come to our rescue.
26 octobre 2024
Friendly service
Friendly service, helpful and clear information to make an informed choice on service options. Equipment arrived timely and phone agents were very helpful during the testing process.
30 octobre 2024
I talked to a real professional & he…
I talked to a real professional & he guided me through the process!
28 octobre 2024
The staff was very knowledgeable and…
The staff was very knowledgeable and helpful when I called in and got everything a set up for my mother in law. Very glad I made the call.
17 octobre 2024
The ease and professionalism.
4 octobre 2024
Great Experience
From initial customer service contact to setup and testing after installation, everything was easy. Your representatives were attentive, informative, polite, and courteous with such a patient demeanor.
26 septembre 2024
The first system I got for the landline…
The first system I got for the landline did not work. I was forced to get a more expensive one. The phone line works perfectly. I use it every day. People call me and I call them.
21 août 2024
Réponse de Senior Safety Medical Alerts
Hi Denise,
Thank you for taking a moment to share your experience. After looking over your account, the reason why the first system did not work is because your landline phone service appears to be out of order. When trying to call you, a message states, "You have reached a non-working number."
As a company with no long-term contract, you have the option to cancel by returning the equipment. We appreciate you continuing with our service, but I do not want you to feel as if we "forced" the system onto you. It's simply the only option that will work if your home phone service is unreliable.
I hope this message finds you well and helps others who read it get a better understanding as to why we recommend systems that do not require a landline connection.
Take care,
SS
Everything from start to finish was so…
Everything from start to finish was so easy. The person I talked to on the phone was very helpful and I received the equipment in two days. It was easy to set up and fit my budget!
24 septembre 2024
I live in an area where I DO NOT have…
I live in an area where I DO NOT have cell service and with a phone I was able to find a system I could use with my land line. I only have coverage in my home but am thankful for that.
24 septembre 2024
Do not pay extra for the fall detection because it doesn’t work
I thought that it was odd that I have the fall detection and today I fell 3 times all within 2 to 3 feet of the device and evidently they did not realize that I had fallen because nobody asked me if I was OK. And I’m paying $10 for that? That and plus it says the date of my experience was September 25, 2024 and that is not correct because I just got the vibe device three days ago and today is October 3, 2024. Something is smelling a little fishy.
25 septembre 2024
Réponse de Senior Safety Medical Alerts
Hi Majorie,
I'm sorry to hear the fall detect button did not active when you fell. When the help button detects a motion that may be a fall, it will also detect motion afterwards to reduce false alarms, for instance, if someone dropped it but then picked it right back up. We always recommend pressing the button if you're able to, even if it has an automatic fall detect feature.
Regarding the experience on September 25th - The review request email you received was asking to rate your experience with our customer service team at the time of ordering. The date was referring to the end of September when you placed the order with us.
I understand if you don't feel like you're getting the full value from our service. You should still have the (press every time) help button that came with your original order before changing to the automatic fall detect button. If you prefer to use it again, please call customer service and we can help you send back the automatic fall detect button and change your plan.
We're always here to help, so please don't hesitate to call. Take care.
-Casey (Customer Support)
Always responded promptly when button…
Always responded promptly when button was used (several occasions), contacted EMS quickly, and followed up with family notifications. Exactly what we wanted and needed for our Mom. Working through customer service also went smoothly. Actually having a human being to talk to with good communication skills is a rarity now so it is a good exception.
18 septembre 2024
Well well inform people who were kind and considerate very nice customer service
The company's product is very simple to use and they gave me immediate information over the machine as well as over the phone so I am fully satisfied with this company
24 août 2024
It makes me feel safe
Just knowing that I am going to be safe if I fall I will have some one there to rescue me if I fall is great to know
28 août 2024
Everyone was very helpful and when my…
Everyone was very helpful and when my mother accidentally pressed her button she felt awful. But the representative was so kind she's not so worried now if she leans against something again and it goes off.
7 août 2024
Knowledgeable and Patient Customer Service …
It was great being able to call and talk to a live person. He answered all my questions and I had the unit within a week.
2 août 2024
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.