Bay Alarm Medical Avis 2 428

Angi was patient, compassionate and knowledgeable. She spent a lot of time with me trying to figure out the problem.

Consistent service and alerting. Helped to alert us to when my mom's power went out or when she needed assistance from a fall. Customer service and staff were very helpful. Kristi was a great help at the end to assist with getting the account closed out.

service rep was very helpful, courteous and patient while we worked on updating my account

The system works well if it’s set correctly. Mine was operating without the option to stop a false alarm for a few months. After a frustrating phone assistant whose advice made no difference, I did get the help needed and it was set correctly.

Generally it works fine, but I have suggestions:

Buttons are too easily pushed. I have only experienced false alarms, and too frequent alarms; having only one alarm box makes it difficult to get to it to cancel, and at times I don’t even hear it from another room; the button in the wrist band falls out and too difficult to put back in for me.

I expected to be put on hold for a long time. but your customer service person responded quickly and was fully prepared to be of service to me.

Customer service rep immediately handled my concerns and made adjustments as need. Very pleasant and professional.

Agent was polite and helped me set up account and then explained the features of my device.

Mary was excellent answering all our questions

I’ve had bay alarm for over a year and I’ve never had one bit of trouble with it. They always reply very politely and are very friendly when I do my tests. And when there was an instance where somehow an alarm went through without me, pushing on it or anything and they contacted me and we were able to clear up the problem. The cost of Bay alarm is very worthwhile for my peace of mind and my families, peace of mind. It is also very reasonable.

Very helpful customer service. Set up was easy

Representatives were knowledgeable, professional and pleasant and helpful.

Kel was very helpful in fixing an issue with the emergency contacts that wouldn't save in the system. He was friendly and very efficient as well as very helpful in filling in the information when it wouldn't save on my end.

I received clear answers about why my unit is inadequate, and was led easily through an upgrade.

Cell reception not acceptable for service.

I used my Bay Alarm Medical Equipment for five years after a serious health issue in late 2020. Fortunately I did not have a need for assistance in the past five years but I always knew they were a button away. I am switching now to a smaller gps device with another company but can continue to highly recommend Bay Alarm Medical for those seniors who might be housebound or who live alone.

I am a new customers. I needed some help adding emergency contacts to my profile. McKenna was very friendly and helpful, which I appreciated very much.
Thank you!

I had a technical issue with logging into my online account. The customer service representative, Mary, was extremely professional, courteous and pleasant. The only reason i didn't give it five stars, is the issue has not been resolved yet. But has been escalated to the IT department.

Betty was so kind and extremely helpful. I had a lot of questions with set up and account information and she was so patient in helping me understand everything.

The lady was very knowledgeable and took all the time I needed to setup my machine
I would highly recommend this company