Great support from lovely woman at the Livingstone store, very customer focused and great passion for the products. I do think Sensum have the most visually appealing diffusers, elegant, sophisticate... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
By making a fantastic product....... Tried lots of different companies including Molten Brown.....which I might add are super....but Sensum are hard to beat. Been buying the Persian Spice 30ml Con... Voir plus
Received a faulty diffuser so contacted them to advise. Robert replied promptly advising that he would send out a replacement which he did. Over the moon with the 1st class service I always receive w... Voir plus
I first purchased African Sunset reed diffuser here in North Yorkshire. Loved the perfume so much I ordered the room spray in the same fragrance. It arrived very well packaged and delivered within tw... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Bring the scents of nature to your home with Sensum Scents.
Coordonnées de contact
Royaume-Uni
- sales@sensumscents.com
- sensumscents.com
4,3
Excellent
434 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
N'a pas répondu aux avis négatifs
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Great product and great price
Great product and great price. I got my first one over four years ago and still going strong. I now have them in all the rooms
24 novembre 2025
STUNNING!
I bought 3 diffusers from Sensum and they look truly stunning. I will be buying more soon to try all the scents.
4 novembre 2025
When I placed my original order
When I placed my original order, it was never received however this was down to the delivery company and NOT Sensum. When it was sent out again, I arranged to collect from a pick up point and everything went smoothly. Great product and yes I will reorder.
4 novembre 2025
Amazing product
I love my products and even more so love a freebie. Smells amazing and wil def be getting another
3 novembre 2025
Réponse de Sensum Scents
Hi Mrs Wardrop,
We’re really sorry to hear about your experience with the DPD delivery driver — that must have been frustrating. Sadly, delivery services are handled directly by DPD, and this situation was out of our control.
We’re glad to see you were able to collect your parcel and hope you’re enjoying your Sensum Scents purchase. As a small independent brand, we put a lot of care into our products and service, so we’d really appreciate it if you could consider updating your review to reflect your experience with us rather than the courier.
Thank you for your understanding and for supporting a small business like ours.
Indian delights
Reasonable price packaged with care fast delivery I got my first one as Mother’s Day present and this is the first refill since then value for money
3 novembre 2025
Delivery company problem resolved
Love the Gold and Black Amber Dusk diffuser. Thank you.
There was an issue with the Delivery company and Robert from Sensum contacted me promptly and resolved this for me.
Great service.
3 novembre 2025
Wrong size delivered but Sensum quickly rectified
I ordered two 1000ml and received two 500ml. Robert from Sensum quickly rectified this for me, sending out the right size, thank you, I really appreciate the effort you went too, happy to shop with sensum again. Definitely recommend the defusers, this is my second order, they smell divine 🥰
24 octobre 2025
Réponse de Sensum Scents
Hi Amanda, our customer service team have engaged with you via email and we are sending out the correct size, this was an honest mistake from our picking team.
Excellent customer service
Had a problem with the order .. customer services resent the order free of charge. Thank you for sorting this out.
27 octobre 2025
Avis spontané
Réponse de Sensum Scents
Thank you so much for your positive feedback, Ryan. We're delighted that our customer services team could resolve the issue and resend your order free of charge. We appreciate your support!
Lovely scents 🧡
23 octobre 2025
Réponse de Sensum Scents
Thank you for your lovely review, Abigail! We're so happy that you enjoyed our scents. Your support means a lot to us.
No scent
The signature scent refill I got in my order doesn't smell of anything. Wasn't like the one I bought before, so I'm disappointed and will probably not buy again. Shame 😭
21 octobre 2025
Réponse de Sensum Scents
Hi Fiona. If you didn't already contacting our customer care team regarding this, I would advise you to. We have thousands of happy customers and would like to investigate the issue here.
Smells are amazing
Smells are amazing, ive been using for years. However delivery let down thus time as 2 out of the 4 had leaked at least half out
7 octobre 2025
Réponse de Sensum Scents
Hi K Sanna, thanks for the review and I am sorry to hear that your oils leaked. If you haven't already, we would have appreciated that you get in touch with our customer care team directly so that we can resolve this promptly.
ordered and delivered within a couple…
ordered and delivered within a couple of days, great product
7 octobre 2025
Réponse de Sensum Scents
Thank you for your kind words, Edward. We're delighted your order was delivered promptly and that you're pleased with the product. We appreciate your support!
Réponse de Sensum Scents
Thank you for your lovely review, Emma! We're so glad you enjoyed the service and the product. Your support means a lot to us.
3 attempts at delivery first went…
3 attempts at delivery first went missing second arrived smashed 3rd finally arrived nearly a month later customer services was ok to start then just never answered 🙈🙈 won’t be ordering again
2 octobre 2025
Réponse de Sensum Scents
Hi Catherine,
Thank you for taking the time to leave a review — we’re genuinely sorry to hear that your experience hasn’t met expectations.
We’d like to clarify a few details, as our records show your most recent message was on Thursday via WhatsApp. Because of WhatsApp’s 24-hour messaging policy, our team reached out on Saturday asking for permission to continue the conversation. (We can't continue the conversation until you reply). This message was read but unfortunately not replied to.
We completely understand your frustration regarding the delivery delays. These issues were largely outside our control, but we’ve always responded to your messages and done our best to keep you updated throughout.
As a small independent business, we truly value every customer and take feedback seriously. We’d really appreciate the opportunity to resolve this for you — please get in touch with us via email (sales@sensumscents.com) so we can ensure everything is fully sorted to your satisfaction.
Réponse de Sensum Scents
Thank you for your wonderful review, Lesley! We're delighted you were pleased with our communication, delivery and packaging. Your support means a lot to us.
I bought two sensum diffusers last…
I bought two sensum diffusers last Christmas for myself and my daughter, we both loved thm and the scents I bought were beautiful.
Unfortunately both of the diffusers began to flake and peel off.
I emailed the company and sent proof and the company immediately dealt with the problem and replaced both diffusers.
2 octobre 2025
Réponse de Sensum Scents
Thank you for your detailed review, Lorraine. We're thrilled you and your daughter loved the scents. We're sorry about the issue with the diffusers but glad our team could quickly replace them. We appreciate your support!.
I luv these products definitely worth…
I luv these products definitely worth every penny.
23 septembre 2025
Great customer service. Amazing company.
Great customer service. Had a problem with first diffuser, replaced without a problem. Great communication. I love the sensum diffusers they are the best I've ever used. Would definitely recommend them.
23 septembre 2025
I had a problem with my diffuser with…
I had a problem with my diffuser with the outside coating peeling off. I contacted through email and Robert emailed me back saying he would replace it for me. He couldn’t be any nicer goes above and beyond to fix any problems. I’m just waiting for it to be sent out and replaced. I order all the time as the scents and room sprays are amazing.
1 septembre 2025
Avis spontané
Réponse de Sensum Scents
Thank you for taking the time to share your experience, Natalie. We're sorry for the issue with your diffuser but glad our team has arranged a replacement. We appreciate your continued support and are delighted you love our scents and room sprays.
Crap customer service
Fabulous product but customer service is non existent absolutely shocking. No reply at all when emailed or WhatsApp messages them. Poor communication
4 septembre 2025
Avis spontané
Réponse de Sensum Scents
Hi Eileen, thanks for your feedback. I am pretty confident that we were able to communicate with you. We did have some intermittent issues as we were implementing WhatsApp to our systems and this caused some delays.
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.