Seravellehome Avis 

This is definitely a scam company. I ordered 2 products at the beginning of October, neither have arrived. The company are no longer responding to my emails, so I’m seeking a full refund via my credit card company. The contact telephone number doesn’t appear to have anyone answering. Avoid using this website/company.

My experience with Seravelle Home has been extremely disappointing, and I urge potential customers to think carefully before purchasing from this company.
I ordered a kitchen mat after seeing how attractive it looked on their website. I placed my order believing the company had an office in Australia. However, delivery took a considerable amount of time, and I discovered that the product was shipped from China. The mat that eventually arrived was of poor quality and did not match the impression created by the online advertising.
Given the significant difference between what was advertised and what I received, I contacted Seravelle Home by email to request a full refund.
Initially, I was advised that I could return the product for a full refund. I was prepared to proceed with the return at my own expense, despite the additional cost and inconvenience. However, rather than following through with the original refund arrangement, the company began sending me emails offering discounts on future purchases in exchange for keeping the product. These offers do not resolve the problem. I do not want another product from this company, nor do I want a discount on a future purchase. I want my money back.
To make matters worse, I have now been told that Seravelle Home cannot provide a full refund and is offering only 15% of the amount I paid. This is frustrating after I was initially told that a full refund would be available if I returned the item. The quality of the product, the lengthy delivery time, the discrepancy between the website presentation and the item received, and the changing position on my refund have made this an unsatisfactory purchasing experience.
I consider the way this matter has been handled unacceptable. Customers should be able to make informed purchasing decisions based on accurate product representations and should receive clear, consistent information when seeking a remedy for a product that does not match its advertised presentation.
I would not purchase from this company again, and I would encourage others to exercise caution before placing an order.
I am seeking a full refund, not a 15% partial refund or a discount on another purchase. I will not consider this matter resolved until it has been addressed appropriately.
My advice is to do your research before buying from Seravelle Home and consider the potential costs and difficulties involved if the product disappoints or you need to return it.

Dropshipping company. They have a great website so it's easy to be fooled! The returns address is a well known scam address in China.

I purchased a rug from Seravelle Home. I am a very busy person and so I did not give this website the careful inspection I should have. It has an Australian address listed on the company. The photos have products that appear to be good quality. 'Fast Delivery across Australia' and good return policy. However, upon further investigation, this appears to be a ghost store that supplies very poor quality products and it is from China, and if I want to return it, I have to pay for shipping back to China. I ordered on the 11th of September and I still have not received it (as at the 28th of September). I want to receive it so that I can prove my point. I am trying to get my credit card company now to return my fund and if that doesn't work, go through insurance on my credit card. This is a lot of time wasting for someone that does not have time, plus I am not sure I will get my money back, as well as I do not have a product that I needed.
Do not buy from this company Seravelle Home claiming to be based in Australia on the website.

If I could leave zero stars I would. This online store is just a front for cheap poorly made imports. I purchased two scandi mushroom lamps, and despite the price they were worse quality than similar items from Kmart. Any returns need to go back through China, and you’re relying on the address that they give you. I sent my items back, paid for return shipping, and surprise surprise the items have never been received. Any attempts at resolving the issue has been met with a bot/AI response. Just terrible, don’t waste your money.