Sharkninja Avis 

I purchased the matrix ninja robot vacuum and it lasted a little over one year. The part replacement was $250 or I could purchase a brand new machine, these were the only options. Very disappointed that the machine didn’t last longer in a house that is 800 square feet and I barely used the machine. Not made very well.

My Ninja Expresso maker would not froth. I called customer service and spoke to Lauren from Canada. She was delightful and my machine was covered under warranty. I had to cut the cord of the machine to receive a replacement. To my surprise, the machine arrived the next morning and was only without coffee one morning. So very happy and the service was excellent. Thank you!

I got the SHark Steam Spot Steamblaster as a gift from a friend. No receipt.Hqad it three monhts used maybe 6 times and now it does not steam or do anything at all. So my friends and I lose out on almost $250 because they wont replace it and I cant afford t get it fixed. I have bought shark products for years and loved them until now. such an expensive machine and its worth nothing

The took my order, charged my card then claimed it doesn't exist.

I had shark AZ2002C upright vacuum cleaner that I bought for 500$ and used it for 1.5 years. Nozzle stopped working . You could always find sharks name in the top list for all reviews including CR but nobody mentions about the durability of this product. I even went to a local vacuum tech and was told that sharks are mostly unrepairable and he got lots of the product came for repair.

I love this company and I love the way they stand behind their products
I have their coffee machines, steam mops, their air fries, vacuums, food processors
Recently my electric steam mops stop working and they send me a new one without a question actually it was 7 months old and they could have said, sorry you don’t have the receipt and didn’t register this one so we can’t do nothing about it. I called the ask how can I fix it, I didn’t even mention return or exchange because it has been 7 months but representative said I have a good news for you
We will send you a new one just pay the shipping
I was so surprised! What a great company! I love companies that go over and beyond for their customers and I will buy more products from them
I already love their products but now I trust them completely

They said ALL their airfryers are PFAS-free. Lie!
These people barely speak English. I escalated to a supervisor and he didn't even know what PFAS is. CEO Mark Barrocas needs to stop being cheap and hire people who have a brain and pay them enough.

We purchased a SharkNinja coffee maker last year - it stopped working earlier this week and I contacted their customer service number. The person I spoke to was very helpful and offered to register my coffeemaker for me, since I had not previously done that. After troubleshooting, she determined that a replacement base was required. I followed their return/replacement process and was notified today (24 hours) that the replacement has been shipped. It turned up in less time than I was quoted - so I am very pleased.

I have had the worst customer service experience from shark ninja.
I purchased a hairdryer which was delivered to the wrong address. This was evident from the courier photo, which showed a partial different address.
I would imagine this would be straightforward for shark ninja to contact the courier but unfortunately it was not. I have been repeatedly informed by agents that this would be resolved on more than 5 occasions, exceeding deadlines given. I contacted the courier two weeks later and was informed no contact was made by shark, and I am out of the timeline to raise this. Another call to shark ninjas polite but useless agents confirmed I would get a refund. I then receive an email today saying as it was delivered to the correct address no refund. I have been on a three week loop of incompetence.
I would avoid buying anything from this retailer as it’s like dealing with a robot that does not listen .

Purchased a Shark robot vacuum and have had nothing but problems with the app used to control it and the machine doesn't do a decent job at cleaning at all. The thing was a total waste of money. Trying to get support from the company has been so frustrating as well. I brought up the issue of the useless app and heard nothing back. Trying to contact them on their website is frustrating so I gave up. I DO NOT recommend Shark if you want good customer service and a product that works.