Having tried and failed to buy a shed elsewhere during the Coronavirus pandemic, and having almost given up on any kind of acceptable customer service, I stumbled upon shedsale. They offered e... Voir plus
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Found the whole experience from start to finish great. Ordered a tanallised pent roofed shed & made slight alterations all by phone, vey easy process. The phone staff were very helpful & knowledgeable... Voir plus
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Just ordered a new shed which was made very easy using the stage by stage 'design your own shed'. Very happy with variety of sizes and roof options available, also the quality of the wood preservation... Voir plus
A great product from a company who 'Do what it says on the Box'! A fast efficient clean service by two company representative, James and his partner who were so good that, upon hearing our older she... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Our sheds are hand made in the UK by our expert team of carpenters. Our sheds can be custom made to meet your requirements by using bespoke dimensions and adding additional extras. All our sheds come with free fitting and delivery across the majority of the UK.
Coordonnées de contact
B46 1HT, Birmingham, Royaume-Uni
- 0800 170 1401
- shedsale.co.uk
4,9
Excellent
149 avis
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Avoid
Avoid this company like the plauge there a bunch of con artists i bought a shed from them and sent all the measurements for access as I would have been liable if it did not fit when the shed arrived 8weeks later it didn't fit as they forgot to cut it to size so they have left me with half a shed dumped in my garden and told me the other half will arrive in 2 weeks time after they left I told them I didn't want the shed and wanted a refund but was told it would cost me £175 for them to collect and another 2 weeks what an absolute joke and as for the shed it's poor quality the boards are split on sides and the beast floor they claim is amazing is just 4inch fence boards screwed to 2x2 rails you can see the ground underneath honestly avoid this company at all costs... edited response to sellers response therest of the shed arrived and I was still not happy with it the door didn't line up and the front was cut into to sections and when put together wasn't straight and when I asked for a refund which I was entitled to I was told that they would have to take the shed away and if I objected they would ring the POLICE omg hence why the price was dropped a further £50 to fix the problems myself and honestly I'm lost for words how these cowboys have the nerve to make it out to be my fault and I would give it serious thought before buying a shed from this company
3 juin 2021
Avis spontané
Réponse de Shed Sale
Hi Stacey,
Thank you for your review. This assists in being able to understand to how best improve our products and service for the future.
Your Shed was ordered and the first protocol is for our customer service team to send a parking and access email, in an attempt to understand all access restrictions prior to delivery and fitting. Your access details were confirmed, however unfortunately, on the day of delivery and fitting, the 2 gable panels still proved too large to fit through to the base point. To ensure you had a product that is of great quality and fit for purpose, we needed to bring these two panels back to our base in the West Midlands to be produced into smaller sections professionally by our production team. Normally, this would incur an additional charge of £60 per panel, however as a good will gesture, this service was offered free of charge.
Producing panels into a smaller section is extremely common as access at different properties can proved very restricted. It does not affect the overall strong quality of the Shed and you are still liable for full warranty. This was explained by our customer service team.
As a deposit had been paid prior to our arrival, the rest of the product was left at your property to await 1 week later for our fitters to return and install the Shed with the cut down panels needed. At this time, our current lead time across the UK was 10-12 weeks and therefore our logistics team took the necessary steps to ensure you did not have to wait this additional length of time.
24 hours after this, it was confirmed that you no longer wanted the Shed and requested a full refund. In line with our Company Terms and Conditions which you accepted when placing your order, we clarified that we would be more than happy to offer a full refund, as long as the product was returned back to our premises. We offered for you to arrange a courier independently, or otherwise we would return and collect it for you for a considerable fee. Both options were denied.
It was once again confirmed that you would continue with the purchase of the product and as a goodwill gesture we offered to add onto your Shed, tanalised bearers and a shelf, worth over £100, free of charge. £150 was also taken off of the final balance for the inconvenience with having to await 1 further week to have your Shed installed.
All of our Sheds come with a 20mm thick pressure treated floor, inclusive of a 10 year anti rot warranty guarantee. Our floor boards are our most heavy duty timber and produced in a way that they can withstand off of your heavy duty items and activities.
We apologise again, for any inconvenience caused and are sorry that neither the compensation offered and the solutions put into place to defuse the issue with your access still proved unsatisfactory.
We thank you sincerely as situations like this give solid experienced for the new starters within our business in understanding and learning how to deal with unexpected and difficult scenarios.
If you have like to discuss any of this further please feel free to call in and speak with management,
Kind Regards,
ShedSale Team
Received my garden bar today
Received my garden bar today, excellent service, quickly erected and very professional service by both the admin team (in regards to order and changes) and the team who built it (Reece and Dean), VERY impressed ! Will raise a glass this summer to them. Can't fault any of it.
11 mai 2021
Avis spontané
Réponse de Shed Sale
Hi Stefan,
Thank you for your review!
We appreciate your kind words and hope you enjoy your summer in your garden bar!
Kind regards,
Shedsale team
Brilliant Bar
We had a barshed, from Shedsale, brilliant service from start to finish, from the original order, the design was tweeked for us as we wanted it the other way round this was no problem and a design sent through to show how it was to be built. Good communication over delivery. Callum and Cameron turned up early one morning and erected it for us. Lovely young lads credit to the company who done a very professional job, they were so engrossed in their work they forgot to drink the coffee my wife made for them, but this was because they just got on with the job. First class, for everything. Would recommend to anyone.
24 avril 2021
Avis spontané
Réponse de Shed Sale
Hi Russle,
Thank you for your 5* review!
We are delighted to here that you're happy with the overall service received and the quality of the Bar Shed is up to standard. We apricate your kind word and are so happy to hear that Callum and Cameron provided a brilliant service!
We hope you enjoy,
Kind Regards,
ShedSale Team
Found the whole experience from start…
Found the whole experience from start to finish great. Ordered a tanallised pent roofed shed & made slight alterations all by phone, vey easy process. The phone staff were very helpful & knowledgeable. Delivered & erected by friendly staff efficiently & quickly. All in all highly recommended
13 avril 2021
Avis spontané
Réponse de Shed Sale
Hi Aileen,
Thank you for your 5* review!
We are pleased to hear that you were impressed by our service and being able to easily amend your order when needed. We will pass your kind feedback onto our team regarding their professional, first class service.
We hope you enjoy,
Kind Regards,
ShedSale Team
I ordered the beast garden bar
I ordered the beast garden bar. Was able to make changes to my order as needed over the phone very easily. On day of delivery and fitting the 2 lads that came were very quick, clean and professional I was impressed at how good the bar is can’t wait for some better weather to start using it!
6 avril 2021
Avis spontané
Réponse de Shed Sale
Hi Gary,
Thank you for your outstanding review!
We are glad to here your Beast Garden Bar is of great quality and that our fitters provided an efficient and professional service!
We hope you have many laughs in your new Bar this Summer!
Kind Regards,
ShedSale Team
Garden bar Installed 23/03/21
Easy process from start to finish, listened to needs and adjusted it to suit. Was allocated a very realistic delivery and installation date. Was contacted to confirm by the fitters Reece and Martin who did an excellent and mightily efficient job. Would highly recommend
5 avril 2021
Avis spontané
Réponse de Shed Sale
Hi David,
Thank you for your 5* review!
We are delighted your Garden Bar is up to great standard and that our customer service team provided you with a quality service from start to finish.
We will pass your kind feedback onto our fitters, and hope you enjoy your Garden Bar for many years to come,
Kind Regards,
ShedSale Team
Excellent service
Excellent value for money and a very easy, smooth transaction from start to finish. Arron & Adam were finished within an hour, courteous and polite throughout. Shed is more robust and looks better than we expected, happy days!
5 avril 2021
Avis spontané
Réponse de Shed Sale
Hi Sarah,
Thank you for your 5* review!
We are delighted to hear that you were provided with a 1st class service from start to finish and that our fitters provided a professional and efficient service.
We are glad the quality of the Shed is up to great standard and hope you enjoy for many years to come!
Kind Regards,
ShedSale Team
Ordered a new shed on line
Ordered a new shed on line. The process was excellent in every way. The sales team were knowledgeable and polite. They sent me a plan drawing of configured shed to consider before confirming order.
The two guys Arron and Keith who erected the shed were very professional and efficient too.
I liked the fact I didn't pay anything until the shed was built and positioned in the garden, I got the opportunity to inspect the shed and work before recieving a phone call and paid by transfer, a very reassuring process.
Overall excellent service throughout and shed is superb quality.
3 avril 2021
Avis spontané
Réponse de Shed Sale
Hi Alan,
Thank you for your 5* review!
We are delighted to hear that you're more than satisfied with the service received from start to finish and that our customer service team kept you well informed throughout.
We will pass your kind feedback onto our fitters regarding their efficient and professional service.
We hope you enjoy your new Shed!
Kind Regards,
ShedSale Team
Had a shed delivered and installed…
Had a shed delivered and installed today. The service was brilliant from start to finish. Only had to wait about 6 weeks and they kept me updated with a delivery date and time. It only took about an hour to install.
26 mars 2021
Avis spontané
Réponse de Shed Sale
Hi Gail.
Thank you for your 5* review!
We are delighted to hear you are happy with the service offered throughout and that our fitters provided an efficient installation service.
We look forward to hearing from you in the future,
Kind Regards,
ShedSale Team
Bit disappointed
The men were delayed by a couple of hours due to the
lorry breaking down. I telephoned the office to see why they hadn't yet arrived, and I felt that THEY SHOULD HAVE CONTACTED ME before that.
When they did arrive the men were cheerful and efficient. The shed itself appeared correct and it was put up with speed. After the men had left, and giving the shed a more critical look, I found that where they had screwed from the inside on the left rear of the shed, the screw had actually pushed the trim away from the main body. Rather disappointed with that.
22 mars 2021
Avis spontané
Réponse de Shed Sale
Hi Mrs Lewis,
Thank you for your review. On the day of delivery and installation of your new Shed unfortunately one of our vans did indeed break down and therefore set out fitters back slightly for the day. Unfortunately things like this do happen every now and then and are completely out of our hands. We do however appreciate your patience and cooperation. Due to COVID we have been working with a limited amount of staff in what has been a very busy season, so our communication timing proved slightly longer than usual.
We are glad to hear that our fitters were professional and polite and installed the Shed efficiently. In regards to your concern regarding a screw, please feel free to send an image of this into us on office@shedsale.co.uk or phone our team on 0800 170 1401 as the first time we are hearing of this is on Trust Pilot and if contacted directly, we would have taken the necessary steps to rectify this if it is an issue or fault on our part.
Kind Regards,
ShedSale Team
Excellent service from Shed Sale
Excellent service from Shed Sale. Very happy with my new shed which arrived exactly when expected. Would definitely recommend.
17 mars 2021
Avis spontané
Réponse de Shed Sale
Hi Angela,
Thank you for your 5* review!
We are delighted to here that you're happy with the overall service received and the quality of the Shed is up to standard.
We hope you enjoy,
Kind Regards,
ShedSale Team
Good Job Shed Sale
I undertook substantial research before buying my shed - after which I am sure that I did the right thing in buying from Shed Sale. I bought a 12x8 "Beast" with an undulated roof. The product is robust - and in addition, it looks the part. Before buying, all my questions were answered helpfully by courteous and pleasant people - and the shed was delivered on time and erected as promised. A very efficient service. HMcC
16 mars 2021
Avis spontané
Réponse de Shed Sale
Hi Lynn,
Thank you for your your review!
We are delighted to here that you are happy you choose ShedSale for your new Garden Shed. We will pass your kind feedback onto our customer service team and fitting team regarding their professional, friendly service.
We hope you enjoy!
Kind Regards,
ShedSale Team
If you're considering buying a shed…
If you're considering buying a new shed then look no further. Just taken delivery of a pent shed and it's built like a brick dooda, these sheds are made to last. Fitters Reese and Paul arrived promptly and wasted no time in putting it together, it was just like a whirlwind blew through and left a shed.
Delighted.
12 mars 2021
Avis spontané
Réponse de Shed Sale
Hi Sean,
Thank you for your 5* review!
We are delighted to hear that you are happy with the overall service received. We are glad that you're Shed is as robust and solid as advertised and hope you enjoy it for many years to come.
Enjoy and thank you!
ShedSale Team
Excellent service delivered on time and…
Excellent service delivered on time and the guys completed the job in bad weather conditions. They are a credit to your company.
11 mars 2021
Avis spontané
Réponse de Shed Sale
Hi Glen,
Thank you for your 5* review!
We are pleased to hear that you are happy with the service received and will pass your kind feedback onto our fitting team.
We hope you enjoy,
Kind Regards,
ShedSale Team
Garden shed
Excellent from start to finish
Thanks Georgia in administration
And fitters Orvil and Adam
Regards T. Moreton
5 mars 2021
Avis spontané
Réponse de Shed Sale
Hi Terry,
Thank you for your 5* review!
We are happy to hear that you were provided with a great service from start to finish, and will pass your kind feedback onto our fitters regarding their efficient, professional service.
We hope you enjoy,
Kind Regards,
ShedSale Team
Shed erected 04 March 2021
The shed delivered and fitted today by Reece and Paul looks better than expected Reece, Paul and the shed sale office team have done an exceptional job delivering a quality product.
4 mars 2021
Avis spontané
Réponse de Shed Sale
Hi Stephen,
Thank you for your 5* review!
We are happy to hear that Reece and Paul did a fantastic job at fitting your new Shed and that our customer service team provided a professional and efficient service.
We hope you enjoy,
Kind Regards,
ShedSale Team
GB-01 Garden Bar - fantastic !
We were interested in the GB-01 Garden Bar, and, the help and advice I got from the Shedsale staff was absolutely fantastic. They couldn’t do enough to help and we ordered the bar but with a different size, extra shelving, and some extra cladding They kept me updated throughout the process and up to the delivery date. On the day of delivery the delivery team even rang to say they were running a little late due to traffic ! The guys who came to delivery and install - Cameron and Callum - were brilliant and did a fantastic job, were really cheerful, polite and helpful. They left everything clean and tidy and were obviously very proud of their product - a credit to your company. And, so they should be, the standard of the bar is excellent and we will hopefully have many hours relaxing in there in the years to come. Would highly recommend Shedsale.
20 février 2021
Avis spontané
Réponse de Shed Sale
Hi Barry,
Thank you for your 5* review!
We are delighted to hear that you are happy with the overall service received from our company and will pass your kind feedback onto our customer service and fitting team regarding their efficient, professional service.
We hope you enjoy your Garden bar and have make many memories in it this Summer.
Kind Regards,
ShedSale Team
She’d sale product and service
Two gentle came to install the shed is excellent in all round i.e hard working,friendly,knowledgeable and punctual. Well done mate, keep it up. Definitely deserved 5 star in every aspects. Omar Nottingham
19 février 2021
Avis spontané
Réponse de Shed Sale
Hi Omar,
Thank you for your 5* review!
We are pleased to hear that you are more than happy with the overall service provided and hope you enjoy your new Shed for many years to come.
Thank you!
ShedSale Team
The shed is fantastic!
The shed is fantastic! The guys who came to put it up (Orville and Reece) were brilliant. They worked quickly and efficiently with minimum disruption.
18 février 2021
Avis spontané
Réponse de Shed Sale
Hi Dave,
Thank you for your 5* review!
We are delighted to hear that your Shed quality lives up to standard and will pass your kind feedback onto our fitting team regarding their brilliant service.
We hope you enjoy,
Kind Regards,
ShedSale Team
Outstanding service and product. A ⭐️
I used this company recently for a shed. I must say the service I received start to finish was outstanding. The customer service and updates regarding delivery was spot on. On the day two fitters came Orville and Arron and they was very professional polite and friendly. They erected the shed perfectly and took pride in their work. A star ⭐️ ⭐️⭐️⭐️ Service one happy customer 😀👍
15 février 2021
Avis spontané
Réponse de Shed Sale
Hi Andrew,
Thank you for your 5* review!
We are pleased to hear that you were provided with 1st class customer service and will pass your kind feedback onto our 2 fitters regarding their efficient and professional service.
We hope you enjoy your new Shed!
Kind Regards,
ShedSale Team
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