Amazon UK Avis 93

I ordered two items one of which is a Samsung tablet and was given a delivery date of Sunday 13th between 5.15 and 8.15pm, at 8.10 the time changed to 9.15pm so when 10.10pm came i contacted the company and was not a happy person.
The way you have to deal with any problem with this company is by texting so explained what was wrong and said that I wanted it delivered by 11am Monday 14th needless to say this did not happen, so I was able to find a contact number and actually spoke to someone and now being delivered on Wednesday so it's a waiting game.
Amazon has really gone down hill now, the delivery drivers leave a lot to be desired and leave the packages any where they feel like and don't even knock on the door.

I order mobile cover and we were waiting for arrival and suddenly i got message ur order has been delivered and I GOT NOTHING in my letterbox or outside check everything but nothing was delivered.thats a shame👎🏿👎🏿👎🏿👎🏿👎🏿👎🏿

Constantly marking my deliveries as “tried to deliver but couldn’t” when no actual delivery attempt was made. Customer services were terrible in providing any form of solution and given this has happened 5 times now and the feedback they give to their depots are clearly not being received or anything done about it. Sick of it, especially given you pay for next day delivery and still 36 hours later you’re without your package!!! Disgraceful and completely unwilling to care given how many other customers they have.

terrible couriers, they just left the package outside the home twice, ready for the parcel to be stolen. Avoid

The delivery took whole enternity. Nah but let's be serious, when I order something expect to receive it within the advertised timeframes, not double it...

No thought for packaging!
I can’t believe that TWICE they sent me a high end iPad in a stupid cardboard envelope and not a proper sturdy box.
Twice I’ve had to return due to the iPad box being damaged.
Unbelievably stupid!!!

Amazon has tried to sign me up for a Music subscription today without my permission. I was signing back in after a Chrome update. Without me touching the keyboard Amazon tried to sign me up, all that prevented it was the lack of a payment method.

After the last time this happened I removed my cards from the wallet on Amazon.

With the increasingly awful adverts on Prime Video, this again and parcels left on the doorstep [unknown to me while I am at home] in full view of the street - I will not be renewing Amazon Prime when that subscription ends. In the meantime I will try everywhere else before ordering anything from Amazon having been a customer since 2002 - loyalty unrewarded.

I have paid in the past for the unwanted Music Subscription assuming I had made a mistake - I feel cheated by Amazon.

Wasting over £100 a year for prime membership to get more better service but unfortunately every single time their drivers leaves parcels outside of property or in bins and never knocks on door.
Their delivery time slots gets changed 3-4 times which starts in morning and finally ended up for 10pm. (That means they wants customers to wait all day for parcels)
Also they don’t have any specific delivery time sometimes they pop in early in the morning and sometimes late night. So no idea what time we have to wait at home for our deliveries.
It was use to be a good service but no longer it should be prime 💩💩💩👎👎👎

Unfit for purpose - they throw the package on your doorstep and clear off. No knocking the door, no reading instructions on door and no concerrn for the customer whose package is left on the street ready for someone to steal. It's apity there is no option to leave no stars, or I would have done.

Bought 2 items on 24.6.2024. Both specified as next day delivery. This was a major factor in choosing Amazon for the purchases despite the fact that I could have bought them elsewhere at a reduced price. I need the items for a filming project this weekend.
Received notification that the delivery wouldn't be next day but 48 hours. Not a problem. But today (26.6.2024) told they were to be delayed by at least another 48 hours due to having no stock. Weekend project not going to happen!
I pay for Prime membership in the most part because of the delivery promises made by Amazon. Recently this assurance is becoming less and less reliable and that's a shame.

This company is fine unless you have a problem and then they dont want to know I have made numerous phone calls to them and mostly the people I spoke to couldnt understand basic english over the years I have spent thousands with them but no more

Trying to complain about a delivery is impossible on Amazon. I ordered a mattress going to be more than a week late, hoping to shop local from now on. You don't know we're the goods are coming from very shoddy.

Trying to complain about a delivery is impossible on Amazon. I ordered some small bathroom shelves, got an alert saying they have been handed to resident but nothing had arrived. I went down the drive to see if they had put a delivery attempt notice in the post box. I found the parcel, abandoned on the street outside the gate, luckily I walked down as it could easily have been taken. The delivery person blatantly lied In saying it had been delivered to the resident.

Recently I ordered two large boxes of Ferrero Rocher chocolates. As I am disabled my neighbour receives my packages. Encountering a problem is rare but these chocolates were recorded as delivered but to whom I do not know and I want to find out where or who the package was delivered to. My reason for this is that my neighbours while providing some help to me are taking advantage of me and these chocolates arrived at a time when very useful to them as a birthday gift for an elderly mother. I received a prompt refund from Amazon and it's not the £47.98 or a massive deal about the chocolates but a more complicated underlying situation about trusting my neighbours. In trying to get in touch with Amazon this morning I was asked to give my number for a call back. My phone rang almost immediately but it was a USELESS CHAT BOT who when asked if I could speak to an advisor replied "Sorry I didn't get that". When I finally thought I had succeeded in being connected to A HUMAN another recording advises "Sorry we are having technical issues, please email us via our website". This is so typical of living in a broken UK. Endless rounds of frustration and anxiety. Geoff Bezos is currently the richest man in the world but too tight to employ a decent UK based call centre staff. I hope his yacht and support vessel hit a huge storm.

I live in Israel and have been a loyal Amazon UK customer for many years. I recently bought a Breville UK personal blender from Amazon UK. The blender comes with two personal bottles, each of which has a lid with a cover. Due to faulty design, the latch of the cover of the lid of one of the bottles broke when I tried to open it. I asked Breville UK to replace the lid but they refused. I asked Amazon UK to replace the lid but they were only prepared to replace the entire blender if I shipped it to them at my cost. I e-mailed the Managing Director of Amazon UK, John Boumphrey, several times, but he has an automatic reply that says, “Thank you for contacting the office of the Amazon UK Managing Director, John Boumphrey. Your information has been passed to the relevant department for investigation and they will respond to you as soon as they have an update. If you have not received a reply within 2 business days then please reply to this e-mail.” If you reply to this automatic message after two business days, you get the same automatic reply again. There is no way to get any attention from the Managing Director of Amazon UK. In the end I am left with a broken lid. This is very poor service by Amazon UK.

Amazon used to be a trusted online shopping mall but that is no longer the case. Customer service agents do not have a clue and will tell you anything just to make you leave a favourable feedback for them. Their AtoZ guarantee is a lie. The rejected sellers from eBay have all migrated to Amazon knowing that it is a safe heaven for them to continue their scams in a place that will do nothing to deter them. After over 10 years of being a Prime member, I am going to cancel my membership and go back to eBay.

I wrote a review of the book. The only word/opinion within the review that Amazon could have taken exception to was woke. They banned my review and has since said that if I do this again I will be banned from writing reviews. Since when is woke such a dirty word? I didn't use it in an abusive way. I simply said that the book was very woke. Of course there's no one that we can speak to to discuss this issue.

So much for free speech. Shame on you Amazon.

I had an issue with one of the sellers, we have purchased a very expensive brandy (product delivered too late) However, Amazon's customer service (a guy called Mar) was able to resolve my issues to my satisfaction. He was polite, friendly and helpful

Terrible Company!!! Amazon uk. I have been a customer of Amazon for a very long time, purchased family gifts, christmas, birthdays etc every year and brought stuff throughout the year too!! Couple of months ago my sonic the hedgehog mad daughter asked for a sonic teddy, so i looked on Amazon, great they had a sonic movie official teddy in a box for £10 on offer!! The item I received from Amazon can only be described as a second hand looking, filthy, stinking, ripped open looking thing, chucked in a filthy stinking carrier bag, then sent in a Amazon box, when i contacted customer services I told them I was not happy, to be told to send it back and get a refund!! I then wrote an honest review about the item, just letting other people know to be careful because even though it may be described as brand new, you may not receive new. Amazon told me they couldnt post my review as it didnt meet company standards. (Uh no,basically it was honest). Since cancelling my Amazon Prime (which I feel is also overpriced for what is is) compared to Netflix etc. I will never buy from Amazon again!!! At least I no longer go home to boxes thrown on my front path. Never Looked back!!!

Bought on 12 Feb 2024
Virgin Coconut Oil, Raw Cold-Pressed, 500 ml, Glass Jar in Box it's arrived damaged as the glass jar smashed to smiderin because it was very little cushioning to protect it. Contacted Amazon customers services for refund/ replacement of my product but to date Amazon still have not replied or replace my order. Very dissatisfied with Amazon for the service as a Prime member and a regular shopper with Amazon I am so put off by this and now decided to avoid doing more shopping with them.