KELSEY Media Avis 177

It took a long time before my World Cup Special arrived in the Netherlands: dispatched on May 21st and arrived on June 17th. In the meantime, I was reassured by Charlotte from customer service. It’s people like that at Kelsey that keep me ordering directly from you

Excellent service provided by Kelsey Media. Polite and courteous staff who were helpful and efficient. I am very pleased with the service I received.

The quick response from Sonia from the Customer Service Team was terrific. I've always had quick responses from your company in the past and having it confirmed again today says that you are consistent in employing very good, energetic and responsive staff. Again, top marks to Sonia!

Had a problem with my magazine subscription and emailed them, within 48 hours had a really lovely email explaining what had happened and how it was going to be resolved and offered to send me 2 months of magazines free for the inconvenience, I accepted 1 free magazine. Problem sorted.

What a great service, which I find sadly quite rare nowadays

So well done and thank you Charlotte for your lovely email and quick efficient service.

Best Andy

Very helpful and timely response following an enquiry about an author and copyright .

The Customer Service team assistant who handled my enquiry (Rosie) coul not have been more helpful.
All my questions were answered promptly and politely and, I must say, with great patience.
Well done Customer Services.

I subscribed to Uncut and also ordered back issues. There was a problem with the mailing (UK to US) due to our own postal service (USPS). I wrote to Uncut customer service and Andrea and I exchanged a couple mails. Andrea followed up and the problem was resolved. She is personable and professional and a credit to the Uncut family. Thank you from a long-time reader. (I am not AI nor was I compensated for this review.)

Had a problem accessing a magazine but Kelsey media sorted it

Kelsey Customer Service checked my order, replied promptly, and answered me clearly. Excellent.

Unbelievable service from Sonia. World Soccer like gold dust and she helped me find the right stockist and got a copy for the evening. 10/10 service and 10/10 magazine!

Kelsey Publishing Ltd were very prompt in answering my email enquiry regarding a recent online order that I had placed.

Prompt response, clear instructions, courteous

Disgraceful, useless, waste of time, no idea, are just some of the more polite terms I will call this shower of AI brainwashed zombies.
I have had regular standing orders not being sent, impossible to contact via email or phone or reply to customer enquiries.
They have destroyed a much respected well established company Morton's Media who were a pleasure to deal with for over twenty years with their Classic Motorcycle, Auto, Railway and more publications.
Where do we go now ? An apology would be a start.

I ordered a magazine at the request of a Greek friend. I placed the order on the 11th May, it was posted on the same day and it arrived this morning. The magazine is in pristine condition.

Did everything that it said on the tin!! My friend is now desperate to get his hands on it!

Thank you so much and knowing how music mad he is, I’m sure I’ll be using your website again!

Superb communication and fat reply to requests overall very good

My father receives The Railway magazine which he loves as a passionate railway man. The team are very helpful indeed, always friendly, professional and approachable and ensure that dad receives his magazine promptly to enjoy. Great service. Thankyou. Highly recommend.

Great being able to have mags delivered to your doorstep in a timely fashion. Order and forget. Fantastic customer service ( particularly Georgina) at Kelsey Media. Very responsive in a timely manner and they go above and beyond to assist with all your customer enquiries.

Very promptly addressed delivery related issues I was facing. Magazine itself is extremely interesting and put together very nicely. Thanks for being so supportive. They are always happy and more than eager to help.

Very swift response to my customer query and the issue raised was resolved promptly and courteously. Excellent customer service.