KELSEY Media Avis 

Order was late but customer service solved everything 🔝

What a lovely experience dealing with Kelsey media, regarding my subscription. My message was swiftly responded to and the issue sorted within minutes . It is so refreshing to say this about an organisation that truly values its customers and gives first class service.
I only wish this was true when dealing with other organisations and companies.

Very quick response and sorted the archive access issue

I had an issue when I bought back issues, where some were lost in the mail. I contacted their customer service and they really were great, Georgina and Andrea. They re-sent me another package, and everything went smoothly.
Very friendly and helpful service for sure. You can buy with confidence from them, I know I will again for sure!

Very prompt and helpful responses from Charlotte.

Quick and helpful customer service with a delivery issue.

Amazing customer service and very helpful after my dog ate the paper ones in the van , they quickly sorted new ones for June

I contacted Kelsey Media customer service for a magazine binder delivery error. Not only did they arrange a new delivery, but it was fast and no additional billing was requested. All with great professionalism. A good point for building customer loyalty. Thank you very much.

Prompt and helpful response to my question, polite and respectful. Would happily do business with them again

I duplicated a magazine order in error. Kelsey were on the ball and spotted the mistake, saving me £40.
Great company and staff (Evie).

A magazine I ordered with a limited cd got lost in the mail. Katie was incredibly helpful in figuring out a way to find a spare copy of the cd (which turned out to belong to the editor) and posting it to me, even though the magazine had been out of print and the cds were thought to be gone.

Very easy to contact, you receive immediate confirmation they have received your request and that the appropriate person will be in touch. Each time I've used this method of contact I've had someone come back to me with only a few hours. Always polite, courteous and friendly.

I had a subscription query so emailed the address from my magazine postal envelope.
I received a prompt response from Katie who got to the root of the problem. No fault at Kelsey - I had duplicated my subscription order which is why I was receiving two magazines.
Great customer service - thank you

Katie was very helpful and efficient

Brilliant gardening magazine. Very helpful with a query

The very personal follow-up by every department at Kelsey. Our 98-year old friend's 20+ year lapsed subscription to This England was located, reinstated and he's happily revisiting England once again. This handled all the way long distance from America. Thank you, Kelsey.

I could not amend address details on line as I was listed as living in Afghanistan when it should have been UK but I've moved from there and now live overseas/ Needed help to make the changes.
Poor website that doesn't accept changes and save them.

I had a missing issue of a publication and the helpful and efficient service I received to resolve the problem was brilliant.

I needed help with my subscription. It wasn’t easy because I didn’t know many of the things I needed. I didn’t have my direct debit details (I couldn’t find it). I didn’t have my subscribers number. (I couldn’t find an email). And for a couple more reasons, it wasn’t easy.
I received great communications, and with help I was able to give just enough info to get the help I needed. The contact was patient, super nice, super helpful and to be honest, a pleasure to deal with. And that makes a change, especially in the post COVID era where service generally seemed to nosedive in general. Not here though. You have my gratitude.

Royal Mail lost my Rail Express magazine in February. I rang the Kelsey Media team, and the advisor was friendly and helpful, and organised a replacement copy, which arrived safely the following week.