The prompt reply to my request for service. I recently had the experience of not receiving my magazine. I did try the 'contact us' tab on my login page of my magazine (RCM&E) but couldn't get it t... Voir plus
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Couple of editions of my regular magazine didn't arrive. (Would've therefore dropped to 3 stars). But very swift response from Charlotte at Kelsey Media today, and a refund for the missing editions, m... Voir plus
Vivo en Mexico. Mi pedidos extravió en el correo. Escribí a Customer Service y me enviaron otro ejemplar. Excelente atención de Andrea.
It took a long time before my World Cup Special arrived in the Netherlands: dispatched on May 21st and arrived on June 17th. In the meantime, I was reassured by Charlotte from customer service. It’s p... Voir plus
À propos de l'entreprise
Informations provenant de diverses sources externes
Kelsey Publishing Ltd is a UK based, privately owned publisher of special interest and enthusiasts’ magazines and books. We have around 100 employees with offices in Peterborough and Cudham, Kent.
Coordonnées de contact
Berry's Hill, TN16 3AE, Berry's Green, Royaume-Uni
- shop.kelsey.co.uk
4,3
Excellent
189 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 14 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Great prompt service
27 avril 2026
Avis spontané
A position Kelsey experience
I had a problem re-hewing my subscription to Model Boats. I was contacted by a wonderfully attentive lady named Katie. Although she wasn’t able to solve my problem, I was completely satisfied with her efforts. She was polite, caring and most knowledgeable. Because of her, I will subscribe again in the future.
23 avril 2026
Avis spontané
Charlotte made the process anxiety free!
Charlotte made the experience great! Charlotte's patience, knowledge, follow up to the customer makes her valued to the customer and valuable to Kelsey Media. It would be a perfect world if we had people with Charlotte's skills. Thank you for having an employee of this caliber! Sincerely, Meri Asaro
24 avril 2026
Avis spontané
Excellent customer service from Katie
Excellent customer service from Katie, had a slight problem with a couple of things . Dealt with promptly and kindly.
24 avril 2026
Avis spontané
One of my issues of ME & W was lost in…
One of my issues of ME & W was lost in the pipeline, and not received after a month; normally within 10 days, it arrived at my address. I sent an email to Kelsey and a very kind woman, Katie, promised me to send me another issue, which will reach me within 10 days.
I am a subscriber since 1978, from MAP to Kelsey. After receipt I will thank Katie for her friendly help !
22 avril 2026
Avis spontané
Because sometimes things go wrong.
Sometimes an issue might get lost in the post and not arrive.
It rarely happens, but when it does Kelsey Media send a replacement immediately.
I've been subscribing to World Soccer for over 10 and will continue to do so.
The service from Kelsey Media is excellent.
21 avril 2026
Avis spontané
Great response.
22 avril 2026
Avis spontané
I have experienced positivity and great…
I have experienced positivity and great encouragement, which is wonderful for a new writer.
22 avril 2026
Avis spontané
Problem with my order
Problem with my order, but they solved it as quickly as possible. Great customer service with great communication. Thanks
21 avril 2026
Avis spontané
First class service
I received a prompt and informative response to my recent query.
21 avril 2026
Avis spontané
My issue was dealt with promptly and…
My issue was dealt with promptly and efficiently by Katie.
17 avril 2026
Avis spontané
Very prompt and most helpful customer…
Very prompt and most helpful customer service.
17 avril 2026
Avis spontané
The girl got back to me rather quickly…
The girl got back to me rather quickly and gave all the info I needed.
17 avril 2026
Avis spontané
Great service
Great service, Highly recommended...Will definitely use again
17 avril 2026
Avis spontané
I had an issue over my subscription to…
I had an issue over my subscription to Park Home Living.
Upon receipt of my email today, Katie dealt with it promptly and emailed to confirm that the issue had been rectified
16 avril 2026
Avis spontané
Good Company to deal with…
Very pleased with orders i have made previously at very reasonable prices for Magazines. Recently contacted Kelsey to cancel one subscription and they dealt with this immediately. Excellent customer service, straightforward and no hassle. Very pleased
15 avril 2026
Avis spontané
Excellent magazines and pleasure to deal with
Having ordered a number of magazines and books from Kelsey Media I have found the products to be not only well written but also nicely designed and laid out.
Orders from their website have arrived quickly, and when I have contacted their customer services their communication has been responsive, friendly and very helpful. They're a pleasure to deal with.
12 avril 2026
Avis spontané
Great customer service team
Great customer service team, Charlotte was very helpful! Magazines always shipped quickly and great prints
14 avril 2026
Avis spontané
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