Exclusive Keys Avis 

153
TrustScore 3.5 sur 5

3,6

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Lisez les avis des autres

Noté 5 sur 5 étoiles

Easy to order the correct model just by matching your model to the website picture. When I received the item I didn't realize it was all soft and flexible - excellent! Easy to install and won't crack... Voir plus

Noté 5 sur 5 étoiles

This is my second time ordering from your company. Unfortunately my first order was incomplete. It was for 2 key fob protector and only 1 item came. I was happy with the product so I ordered another... Voir plus

Noté 1 sur 5 étoiles

I haven't received all of my order. I have the key strap, but not the covers. I have contacted the company several times with no response. Tracking gets me nowhere. My order included shipping insuranc... Voir plus

Noté 5 sur 5 étoiles

My Exclusive Keys arrived quickly and were just as advertised, perfectly designed to fit over my original keys and very simple to install. The look is fantastic and will add years of use to my keys. W... Voir plus

À propos de l'entreprise

  1. Accessoires pour voitures

Écrit par l'entreprise

Exclusive Keys is a leading international automotive accessories brand specializing in premium key covers designed to protect, personalize, and elevate the look of modern car keys. Founded in Spain and now serving customers worldwide through our global platform shopexclusivekeys.com, we have helped more than 100,000 customers enhance and protect their vehicle keys with products designed for hundreds of car models across multiple manufacturers. Our mission is simple: transform an everyday object into a premium accessory. By combining elegant design, durable materials, and precise fitment, our key covers provide both protection and style while maintaining full functionality of the original key. Today, Exclusive Keys serves customers across Europe, North America, Oceania, the Middle East, and many other international markets through localized shopping experiences, native-language support, and dedicated customer service. Customer satisfaction is at the core of everything we do. From secure payments and worldwide shipping to responsive after-sales support, we continuously invest in improving the customer experience and maintaining the highest standards of quality and transparency. As our brand continues to grow globally, we remain committed to delivering premium automotive accessories, reliable service, and a shopping experience trusted by drivers around the world.


Coordonnées de contact

3,6

Moyen

TrustScore 3.5 sur 5

153 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 28 % de ses avis négatifs

Répond généralement dans un délai de 24 heures

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3,6

Tous les avis

(153)

153 avis reçus au cours des 12 derniers mois

Écrire un avis
Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 1 sur 5 étoiles

Horrible customer service

Horrible customer service. Email them immediately after placing an order because I noticed the key coves had the trunk button missing, and did not match my control.
They requested photos and I send them right back. After that, they took a long time to reply,4 and was told that the item had already shipped and could not cancel my order.

3 avril 2026
Avis spontané
Noté 1 sur 5 étoiles

Ask them to cancel my order because it…

Ask them to cancel my order because it took them over a week to even acknowledge the order. Finally showed up and it is terrible quality. Tried to get a return two times but haven’t heard back yet.

23 avril 2026
Avis spontané
Noté 1 sur 5 étoiles

DO NOT ORDER

Ordered 2 Exclusive key covers and they came but they are turned around and do not fit our key. I have spoken to them 3 times about a refund and they are giving me the runaround! DO NOT purchase from them! Terrible customer service.
**edited response*** I did go back and make sure I ordered the correct fit (which I did) and I did reach out directly to your customer service team and Sergi…. Still no progress on refund!

4 avril 2026
Avis spontané
Logo de Exclusive Keys

Réponse de Exclusive Keys

Hello,

We’re sorry to read your review and understand your frustration.

Our key covers are designed to fit specific key models, and when a cover appears “turned around” or does not fit properly, it is typically due to a mismatch between the selected model and the actual key, as even small variations can make a difference. For this reason, we provide detailed images on each product page to help ensure the correct selection before ordering.

Regarding your experience with our support team, we sincerely apologize if you felt that your case was not handled properly. This is not the level of service we aim to provide.

We would genuinely like to review your situation again and resolve it appropriately. Please contact us directly with your order details, and we will make sure your case is carefully reassessed and a fair solution is provided.

Best regards,
Exclusive Keys Support Team

Noté 5 sur 5 étoiles

Handsome key covers

I chose the Black & Gold Exclusive key covers and they look great!
Easy to put on and arrived to my house in Canada in a reasonable amount of time

15 avril 2026
Avis spontané
Noté 1 sur 5 étoiles

2019 Cadilac

2019 Cadilac. I ordered the 4 button keypad by mistake. I needed the 5 button. After waiting a few weeks the order finally arrived. I offered to return the item unopened and pay shipping both ways. I was told they couldn't do that.

13 avril 2026
Avis spontané
Logo de Exclusive Keys

Réponse de Exclusive Keys

Hello Arnie,

Thank you for your feedback, and we’re sorry to hear about your experience.

As you mentioned, the 4-button and 5-button key versions are different models, and our covers are specifically designed to match each exact key type. For this reason, we include detailed images on our product pages to help customers select the correct version before ordering.

Regarding returns, as each order is processed and prepared individually, we are unfortunately not always able to accept returns in cases where the incorrect model was selected. However, we always aim to assist our customers by helping them identify the correct version for future orders.

We understand your frustration and appreciate your feedback, as it helps us continue improving both our communication and customer experience.

Best regards,
Exclusive Keys Support Team

Noté 4 sur 5 étoiles

My 2014 Ford Explorer Key Cover

The online ordering, selection of key covers, and pricing made it a great experience. My only reason for not making it 5 star was because it took 3 weeks to get delivered from the order date and never mentioned that it would be shipped from overseas.

17 avril 2026
Avis spontané
Noté 5 sur 5 étoiles

Very nice tight fit

Very nice tight fit. Key ring was a bit harder to get on .other then that its been real nice. Will see how ware in pocket go's on the rubber cover.

13 avril 2026
Avis spontané

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