Shoppers Stop Avis 

Accidentally ordered an extra item and called customer support to get that item cancelled and the amount refunded before delivery. The guy named “Sanjeev tudu” on OFFICIAL customer service number tried to scam me into sending him money via GPAY to get the amount refunded!! He asked me to enter first 5 digits of my number, as soon as I realised I did not pay it and he called again and again trying to scare mw into saying if I don’t do it 1 lakh will be taken from my account and even mentioned last 4 digits of my bank card since he could probably see details on his side. This is a CRIME from their appointed customer service and the number I called was available on the app. HORRIBLE this company should be shut down

I went shopping in the Shoppers Stop Ltd on Linking Rd, Bandra West, Mumbai.
I bought 3 shirts costing over 6000Rs. I paid in cash and was short of 1 Rupee. I was shocked to learn that the cashier insisted that I pay 1 Rupee considering that I was spending over 6000 Rs. This was very petty for the store to have not trained their staff and beg for 1 Rupee when a customer is spending thousands. Unfortunately they do not have customer relationship nor value them. For this reason I shall no longer enter nor buy from such a stingy store.

I had placed order (373907857) for 3 boots during sale. Didn’t receive any product even after 10 days. Upon raising complaint, they cancelled the order without any proper reason. Pathetic customer service.

Good discount given in perfume love to shop.

I have order 3 pair of shoes out of those one pair was a counterfeit. Upon raising a complaint, the company was unwilling to acknowledge that the shoes were indeed fake. Subsequently, even after arranging for the item to be picked up, it has been over 28 days. Throughout this time, I have only received a standard response from them, despite my numerous follow-ups.

I am writing this email in connection to your reported issue regarding the product linked to order id: 353597603.

We deeply regret the delay in resolving your concern.

We have already escalated your matter to our team and assigned it a case id: CAS-5670149-S5R9G8.

Rest assured, our team is actively addressing this matter.

Please be assured that as soon as we have an update, our team will promptly communicate the details to you.

My order ID 344682587 with this I asked them for exchange but even after 20 days they are saying it's in quality check.
The other id 341605680
Never buy from their online shop they will cheat you and this is thow they are earning to loot people. Once they sent wrong colour than its more than one month they are not giving my money though I returned the item.

I placed an order on 9th Feb 2023. I received an email that said product was delivered on 14th Feb when intact nothing was delivered. I complained to the delivery partner, shoppers stop customer support, chat support, email support, phone number and every platform possible. I got no response. My order value was more than ₹7.5k and now there is no information or help from anybody. It's 27th Feb today and everyday I am complaining. All in vain.

Was good once. Now probably best described as incompetent, otherwise fraudulent

Their website or app never work. Customer care? Pathetic. Any issues? They won't respond. You will feel as if you are roaming in a desert while using their online services. Just avoid it.

Not trustworthy. They do not sell product as advertised on their own website. I complained after receipt of the product that it is not same as advertised on web and got the answer the web site is showing incorrect. This is absolutely not acceptable as customers buy on line just looking at the web site. They did not refund either even when I asked.

The online presence of this company is a marketing SCAM. There site is poorly maintained. One can find many bugs while you sign up and add items to your cart. They list many items that are not in their stock and will not get update about it unless you call up the customer service on the phone. gets no email updates about the status of the items in your order nor does the website reflect any changes in the status, all the time it will show as 'processing'. Mine has taken so far 20 business days still it says processing. Had sent more than 5 customer care requests to their customer care email which gets the standard reply that the item will be processed soon and my query has been escalated to the concerned team. I had called them up for more than 4 times so far all them time I get the standard response as it will be shipped soon.