Harry Styles Avis 

My boyfriend ordered a Coupé month ago a Cap to Surprise me with it. After multiple MONTHS the Cap finally arrived but after opening the Package we were extremely disappointed. The quality is HORRIBLE the cap looks extremly cheep and is not worth 45€!!!! Then my boyfriend wanted to send it back bc of the Bad quality and they want a 20€ handling fee???!!!my boyfriend paid over 40€ for it and we are supposed to get 15€ back??? I really Like Harry styles but this is just so disappointing. I wouldnt Order again this is riciculous.

If i could give zero stars i absolutely would.
I find it convulsively disgusting that a billionaire is continuing to have such an unreliable frankly incompetent Merch store when he has billions of fans left disappointed. I bought the rugby shirt in mid March and the kiss all the time jumper I only ever received the jumper and had to chase constantly on the rugby shirt only to be responded to with fluffy emails stating they were chasing the warehouse this continued on for four months to only be told that the rugby shirt is sold out and they therefore can’t send me the shirt I bought four months ago!!!! not only did I have to email constantly to get updates and for them to even notice the item was missing I will also faced with dissatisfactory customer service where I was made to fell like it wasn’t a big deal that my money had been withheld and that I hadn’t received the shirt. I ordered four months ago. even when I offered the resolution of compensation, they could offer me nothing and when I suggested a free Merch item which could’ve been anything, they declined and stated they couldn’t do it and for what reason I don’t know because the man is a billionaire and the company is crap and they do not deserve a single penny with the fact that there customer service can be so crap but they all get away with it because it’s Harry Styles.

If I could give zero stars I would ! First order back in January for album release but didnt arrive until a week after said date, charged double delivery even though 2 items being delivered to same address ! 2nd order for a hoody, delivered by Amazon, packing ripped to pieces and upon actually opening hoody has 2 zips and wont undo ! Have emailed customer service and supervisors and get absolutely no help ! Theyve put a claim in against the carrier but wont help me ! For such a high demand brand the service is absolutely shocking !

If there was a minus one. Paid £45.99 on 21st March. Delivery guy told me he’d lost the package. Two weeks later I’m still waiting for a refund. Customer service just keeps messing me around. What a waste of time and money.

I pre ordered the limited edition kiss all the time vinyl and then it never arrived due to it not having an address label on it. It was meant to be sent again but instead they refunded the amount of vinyl and not the postage. I then ordered it again and 2 weeks later I’ve now been told it’s out of stock and refunded again. The worst customer service through it all as I’ve had to reach out to them to find out where my order is.

Just purchased “Kiss All The time, Disco Occasionally”
Album by Harry Styles. It arrived warped and had a LOT of static noise similar to a scratched album. I immediately reached out to HScustomerservice,com and requested an exchange—not a refund. After several emails I received a note asking me to video tape it. What poor customer service. In the future I will only buy from reputable record stores where I’ve never had an issue.

Long waits but when I sent message to customer services they were quickly responsive on the plus. However i'm shocked as I've bought better quality in George Asda or Primark way over priced. Daughter is a massive Harry fan she chose the t-shirt for Xmas but it was sent unpackaged in a brown postage bag. The tshirt quality is not good ultra thin. I could have done a better job.with a printer. Feel ripped off to be honest. £35???

Ordered the hoodie for £70 stitching has come away so there’s a hole in the hood the stitching round the cuffs is tight and sown down joke really for the money now have a disappointed daughter who can’t have it for Xmas

I was directed to the EU site shopeu.hstyles.co.uk and had a great experience shopping on the website. I got a confirmation on my order and received it 10 days later at my house, no problems.

Purtroppo non posso mettere meno di una stella. Più di due mesi fa ho acquistato una felpa, MAI ARRIVATA. Quando ho chiesto aiuto al servizio consumatori mi hanno risposto che era andata persa e se volevo una nuova spedizione. Ho detto di sì, ma ad oggi ancora niente, con un ordine del 9 .9. Ora ho richiesto il rimborso e mi hanno risposto che devo pagare una penale del 6.9% + 1 £ per il recesso? Ma scherziamo? Non acquistate MAI!

I ordered two items from Harry Styles my girlfriend was previously purchased and was very happy so I decided to treat her I was speaking to the gentleman or the message and I just happened to mention she may like the orange one as well but I'd ordered two different colours and he actually sent me the orange one was a gift well an absolute pleasure to see somebody who will actually look after their customers I hope your business goes from strength to strength we will be ordering again

So helpful customer service

Shipping took longer than announce (almost a month). Poor quality! I ordered a cap and it looked completely different to the once I’ve see before who were also from the online shop. Hard to find clear return policies, where you have to pay yourself for the shipping. And weeks of no answers, although the return was delivered I contacted customer service again and only then they ordered a refund, but also not even for my fully payed amount.
Overall a horrible experience. From shipping, to quality, ending in customer service and getting your money back.
If you want merch, try to find fan-made ones. Way better quality and way nicer people.

Ordered three sweat shirts, returned two and was never reimbursed. They stole roughly $160.00 from me.

Most boring concert of our life. He was late and not very hot. Also a Norwegian man grubbed his ass on me. Not very nice

takes forever to ship orders. no communication. Tried to return something and they claim they did not receive it.. USPS says they delivered. made a new order to replace the return and yet to get any update of delivery. its a friggin t-shirt. how hard can it be.

Purtroppo devo dar ragione a tanti altri che hanno scritto prima di me. Dovevo fare un regalo ad una mia amica ma, dopo più di 2 mesi non è ancora arrivato nulla. Ho scritto più volte ma le risposte erano molto evasive. Meno di una stella non posso dare.

Can't give 0 stars unfortunately. Ordered a sweatshirt on 31st May and still waiting. Have emailed so many times, the few times I've had a response I've been told I will be notified once dispatched! Went on live chat and the guy was really cheeky and couldn't care less. Used to complaints I suppose. I've requested a full refund twice now and I'm getting no reply. This is a rip off company.

When the presale for Harry’s house happened, back in April, I ordered a 2 vinyl and 1 cassette set. Not to mention that i had to wait 2 MONTHS after the original release of the album to get the thing, I had to pay enormous amount of money for the customs duty, because the prices on the box of the item were not correct (they were bigger almost twice) and not in the currency that i bought in (i bought in euros, the prices were in pounds). After I contacted the support team numerous times they still couldn’t refund me the money that I overplayed to get my purchase out of customs. This was a horrible experience. I am very disappointed.

What’s the point of pre ordering an item if you receive it days after the original release ? Makes no sense.
But I pre ordered a box set from them - nothing after TWO weeks. Says it’s been ‘shipped’ but I have no email confirming this, no tracking nothing. They don’t bother to answer my email about it so I send another.. which they answer days after sending to tell me my original request has been merged into my new request.. and that’s it ! Didn’t answer my question or anything. Rubbish company and I wouldn’t order from again.