SILKSILKY Avis 9 307

Réponse de SILKSILKY

2 janv. 2026

Dear Customer,

Thank you for sharing your feedback. We are truly sorry to learn that your experience with SILKSILKY has left you feeling disappointed, and we sincerely regret any frustration this situation has caused you.

After carefully reviewing your order, we would like to respectfully clarify that the item you purchased is underwear. Due to hygiene and health protection reasons, underwear products are not eligible for return or refund once sold, in accordance with our official refund policy:
https://silksilky.com/pages/refund-policy

This policy is not an excuse to refuse refunds, nor is it applied selectively. It exists to ensure the safety, hygiene, and peace of mind of every customer who shops with us. We believe this is a standard and necessary practice within the apparel industry, especially for intimate garments.

We also wish to address your concern regarding stock availability and refunds. SILKSILKY does not intentionally sell items that are unavailable, and we do not delay refunds without reason. In your case, the decision was based strictly on the product category and the absence of a valid return reason that complies with our return policy, not on inventory issues or an unwillingness to assist.

That said, we truly value every customer and their trust in our brand. If you have further questions about your order or would like us to review your situation again in detail, we sincerely encourage you to contact our customer service team directly at services@silksilky.com. We will be more than happy to explain everything clearly and see if any alternative support can be offered.

We genuinely regret that this experience has affected your perception of SILKSILKY, and we appreciate you taking the time to share your concerns. Your feedback helps us improve our communication and service.

Kind regards,
SILKSILKY Customer Service Team
services@silksilky.com

Réponse de SILKSILKY

24 déc. 2025

Dear Customer,

Thank you for taking the time to share your feedback. We are truly sorry to hear that your recent experience did not meet your expectations, and we understand how disappointing it must be to feel misled.

We want to assure you that all product compositions, including the percentage of silk and other materials, are clearly listed in the product descriptions on our website. We are committed to providing transparent information to help our customers make informed decisions, and we apologize if there was any confusion regarding this.

We regret that you did not notice the composition details before placing your order. However, we do appreciate your feedback and will continue to work on making sure all product information is as clear and easily accessible as possible.

If you have any further concerns or would like assistance regarding your order, please feel free to reach out to our customer service team at services@silksilky.com. Kindly provide your order number so we can assist you further.

Thank you again for your feedback, and we hope to have the opportunity to serve you better in the future.

Kind regards,
The SILKSILKY Team

Réponse de SILKSILKY

19 déc. 2025

Dear Customer,

Thank you for taking the time to share your feedback with us. We are truly sorry to hear about your disappointment upon receiving the pajama you intended as a gift for your daughter-in-law. We fully understand how upsetting it must be when a product that looks beautiful online does not meet expectations in reality—especially when it is meant to be a special present.

Please accept our sincere apologies for the condition in which the item arrived, including the excessive creasing, loose threads, and the stitching issues you described. This is certainly not the level of quality or presentation we strive to deliver, and we regret that this experience has caused you frustration and disappointment.

Regarding the packaging, we understand that presentation is an important part of the overall experience, particularly for gifts. Your comments have been shared with our relevant teams so we can review and improve both our packaging and quality inspection processes.

We would very much like the opportunity to look into your order in detail and find a fair solution for you. Kindly contact us at services@silksilky.com and please include your order number along with any photos you may have of the item received. This will help our customer care team assess the situation accurately and assist you as quickly as possible.

Once again, we sincerely apologize for the inconvenience and disappointment this has caused. Your feedback is important to us, and we truly hope to have the chance to regain your trust and resolve this matter to your satisfaction.

Kind regards,
SILKSILKY Customer Care Team

Réponse de SILKSILKY

16 déc. 2025

Dear Customer,

Thank you for taking the time to share your feedback. We are truly sorry to hear about your disappointment and sincerely apologize for the delay in receiving your order, especially as it was intended as a Christmas gift. We completely understand how upsetting this situation can be.

Due to the Christmas season, shipping carriers are currently experiencing a very high volume of parcels, which unfortunately has led to delays beyond the estimated delivery timeframe for some orders. While the original estimate was 3–7 business days, deliveries during peak holiday periods may take longer than usual. We sincerely regret the inconvenience this has caused you.

At this moment, we would like to look into your order and shipping status in detail to provide you with the most accurate update and possible solutions. Could you please contact us at services@silksilky.com and share your order number? Our customer service team will be happy to follow up promptly and assist you further.

We truly value your trust and feedback, and we are very sorry that your experience has not met your expectations. Thank you for your patience and understanding, and we hope to have the opportunity to resolve this matter for you as soon as possible.

Kind regards,
SILKSILKY Customer Service Team