I am so pleased with the customer serviced from Simpled. Prompt replies even though its weekend. Exchanged of information thru emails are very fast and efficient. Their ability and willingness to s... Voir plus
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Lisez les avis des autres
Simpled are a refreshing company to do business with. Purchased a Smart Lock SS Slim Series in black. On arrival the product is clearly high quality in its presentation and build quality. The... Voir plus
I recently changed from a Yale Keyfree lock and needed a clean way to patch the leftover holes without replacing the entire door. These repair plates from Simpled were exactly what I was looking for.... Voir plus
Simpled have been great to deal with. They are very professional, very responsive and understand the customers needs. Their products are excellent with great feature that I am still discovering. I h... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Simpled is a London-based tech company rolling out innovative IoT devices to elevate your smart home experience.
Coordonnées de contact
85 Great Portland Street, W1W 7LT, London, Royaume-Uni
- +44 20 7096 0096
- Support@simpled.tech
- simpled.uk
4,6
Excellent
369 avis
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Simpled customer service was a breeze…
Simpled customer service was a breeze to deal with. In particular, I was pleasantly surprised with the response from Natalie who supported me on my refund answering emails as early as 6:30 am - well outside the stated office hours. I wish all customer service officers could be like Natalie.
21 mars 2025
Avis spontané
Réponse de simpled.uk
Hi there!
Thank you so much for your kind words! We’re so happy to hear that Natalie could provide you with excellent support — she’s definitely a star on our team! 😊 It’s great to know she was able to assist you even outside of regular office hours. We always strive to go above and beyond for our customers.
Your feedback means a lot to us, and we’ll be sure to pass along your compliments to Natalie!
Thanks again for choosing Simpled — we're here anytime you need us. 🙌
Versatile product let down by poor reliability
Have owned and operated a Simpled slimline smart lock for 20 months. Have found the functions it offers to meet our needs better than the key lock it replaced. In the time we have owned it it has failed twice. on both occasions either the front or rear part of the lock had to be replaced. Simpled sent replacements under warranty promptly and with minimal fuss. The guarantee expires in July 2025. In view of the reliability issues if it fails again after this date it is unlikely we will replace with another Simpled lock.
14 mars 2025
Avis spontané
Réponse de simpled.uk
Hi there,
Thank you for sharing your experience with us — we really appreciate your honest and detailed feedback. We’re glad to hear that the Slimline smart lock has been a good fit for your needs overall, and that our customer service team was able to assist quickly with replacements under warranty.
We absolutely understand your concern about the reliability, and we take your feedback seriously. Our goal is always to provide durable, high-quality products, so we’ll be reviewing the issues you’ve faced to ensure future improvements. If the lock does encounter any more problems before or after the warranty expires, please don’t hesitate to reach out, and we’ll work with you to find the best solution.
Thanks again for choosing Simpled, and we hope we can continue to support you in the future.
Needed a new Front Face for SF Smart Lock
Purchased the SF Smart Lock and I needed to replace the front face.
Emailed Simpled who very helpful and arranged for a front face to be delivered.
Great company and service
13 mars 2025
Avis spontané
Réponse de simpled.uk
Hi there! 😊
Thank you for your wonderful feedback! We’re so glad to hear that we could quickly assist with the replacement and that you’re happy with our service. We always aim to make sure our customers are well taken care of, and it’s great to know that Simpled delivered on that for you!
If you ever need anything else, don’t hesitate to reach out — we’re here to help!
SF lock, Offset Spindle.
Had to modify the fit to infill the original cylinder hole, and fit lock with a self tapper, (couldn't drill through the original lock without destroying it!) Because of the offset spindle, Might be a bit difficult to fit unless you are an experienced DIYer! That said the lock worked well and without drama. Apart from my wifes fingerprint not working! (A problem she has with her phone as well!)
11 mars 2025
Avis spontané
Réponse de simpled.uk
Thank you for sharing your experience with us! We really appreciate the effort you put into making sure the lock was installed properly, and we understand that fitting can sometimes require a bit of extra care, especially with the offset spindle. We’re glad to hear the lock itself worked well without drama.
As for the fingerprint issue, it’s good to know it’s a more general problem with your wife’s phone as well — sometimes, finger placement or even the device’s sensitivity can be tricky. If you ever need any advice on adjusting the fingerprint settings or troubleshooting, feel free to reach out — we’re always happy to help!
Thanks again for choosing Simpled!
It’s one of the best products I’ve ever…
It’s one of the best products I’ve ever purchased, easy to install and a great customer service team to help if needed
18 mars 2024
Avis spontané
Réponse de simpled.uk
Thank you for your amazing feedback! We're thrilled to hear that you're so happy with your Simpled lock and that the installation process was smooth. It’s also great to know that our customer service team was able to assist when needed.
We truly appreciate your support and are here anytime you need us!
Quick and simple install and works as it should!
I purchased the Simpled SF-SPS after banging my head against a brick wall with the Yale Conexis L2.
I installed it in less than 1hr, I just had to drill a bigger hole for the cable to pass through and hey presto. It was in. The app just works, fobs, codes and finger printer reader works.
I can’t convey how much of a different experience it has been to the totally useless Yale equivalent.
Well recommended.
17 mars 2025
Avis spontané
Réponse de simpled.uk
Thank you for sharing your experience! We're so glad to hear that the Simpled SF-SPS worked seamlessly for you after your frustration with the Yale Conexis L2. It’s great to know that the installation was quick and easy, and that everything, from the app to the fingerprint reader, is functioning as it should.
Your recommendation means a lot to us — we’re thrilled to have made such a positive difference!
Very good Product
Very good Product. Easy to install and work perfectly !!
Additionally, the customer service is great, they have reply to me very promptly and guided me solve the problems very quickly. I definitely will recommend this product and company to my friends.
25 février 2025
Avis spontané
Réponse de simpled.uk
Thank you for your kind words! We're so happy to hear that the installation was straightforward and that everything is working perfectly. It’s great to know that our customer service team could assist you promptly and resolve any issues quickly.
Your recommendation means a lot to us, and we’re thrilled you’re satisfied with both the product and our support!
Fantastic lock for security and convenience.
I installed a Simpled lock on the front door of my house around 18 months ago. I work long days and shift work, and rent a room to AirBnB guests who often turn up when i'm at work. I used to use a key safe but lost the code once and discovered it was surprisingly easy to break into. If i can do that then so could a burgler. I feel much safer having the Simpled lock. It's really convenient for guests and I can set precise times between which the lock will allow access to guests as well as giving permanent codes to friends and family. I can also access it using my finger print, my phone, key fob and it also has a master key which is very reassuring.
The team at Simpled are very responsive to questions and supportive with installation queries. I installed the lock myself which required a bit of drilling and some DIY confidence but no special skills.
Recently the batteries in the lock were requiring frequent replacement. I contacted Simpled and they sent a replacement lock very quickly.
I am extremely happy to have this lock and would install it again in any new property for both security and convenience.
5 mars 2025
Avis spontané
Réponse de simpled.uk
Thank you so much for sharing your experience! 😊 We're thrilled to hear that the Simpled lock has made such a positive impact on your security and convenience, especially with managing your Airbnb guests. The ability to set precise access times and give permanent codes to friends and family is such a game-changer!
We're also happy to know that our team could assist you with any queries and that the installation process went smoothly — DIY confidence goes a long way! 🔧
It's great that we could quickly address the battery issue and send you a replacement lock. Your satisfaction means the world to us, and we're so grateful you feel safer and more secure with Simpled.
Thanks again for choosing us — we’re here whenever you need us! 🔐✨
Simpled EF Weatherproof SlimSeries…
Simpled EF Weatherproof SlimSeries Smart Lock Touch is well made, and support and instructions are excellent. There are also a few useful videos on features and ftting. We are very pleased with the lock. The only issue was with the disable lock feature which is a digital action with a slider switch, we found on occasion this would engage after we left the property, therefore we don't use this feature. Battery life is excellent, we have had the lock fitted for six months and we have over 50% battery life remaining.
All unlock features are reliable, and consistent. The app is well featured. The lock looks impressive and robust once installed.
We have not added the bridge, for remote control and what effect it may have on battery life and features.
5 mars 2025
Avis spontané
Réponse de simpled.uk
Thank you for your thoughtful review! 😊 We’re so glad to hear you’re pleased with the Simpled EF Weatherproof SlimSeries Smart Lock and that the installation process, instructions, and support have been helpful. It’s great to know that the lock’s performance, including battery life, has been reliable so far. 🔋
We understand the concern with the disable lock feature — it's always helpful to hear feedback like this so we can improve. We'll make sure to look into that behavior further, and in the meantime, we're happy to hear the other features are working well for you!
Thanks again for sharing your experience, and feel free to reach out if you have any more questions in the future!
Cheap crappy gateways.
I can only imagine that people leaving reviews do not use the gateway. The gateway is absolutely useless. I live in a small house and it cant pick up both locks. I put the gateway next to my front door lock and it shows inner front door lock signal strong, outdoor front door lock signal weak. Simpled will just claim that something is blocking the signal. There is just their lock in between the lock and the gateway. How crap is this gateway, I have a smart home and have hubs and gateways in the far corner of my house upstairs that have no issues connecting with the opposite end of the house downstairs. I tried buying an extra gateway so I could have one by the back door and one by the front door. Still showing as weak signal. I bought a g3 gateway to hook up directly through the router, still weak intermittent signal. Conclusion is that these gateways do not work. Yes it is only for remote locking and unlocking or connecting with my smart home and you can use them without this, but this is what i bought them for and they are cheap rubbish. The fingerprints don't work when it's raining, so make sure to put a unlock code in or keep the keys near by in case of emergency. I'm binning these and buying something better.
3 mars 2025
Avis spontané
Réponse de simpled.uk
Hello Annie,
I am so sorry to hear you are having difficulties connecting to your locks using the wifi bridge. It is the connection between the lock and the bridge itself that has the potential to cause problems. Based on feedback we recommend that the bridge is located within 5m direct line of sight of the smart lock, so with no obstructions of any kind.
You report that you have superior connectivity with other device bridge combinations in other parts of your house. This could possibly be because those devices have wired power which allows a higher bluetooth power level, or other location specific factors. Our locks are battery powered which means that to preserve battery life they have a lighter bluetooth power level and so require closer proximity and lack of obstructions between the bridge and the lock than some device types. Many hundreds of customers are successfully using our locks in combination with our wifi bridge.
We are very happy to see if we can help you further, just email us at support@simpled.tech for further assistance.
Unrivalled customer service …
We use a Simpled cylinder lock at our village hall. Our circumstances made it a more complicated transition than it would have been had we had modern locks. The team at Simpled have been fantastic, always there to help us when we don’t know what we are doing, brilliant advice, helped us in so many ways with our quirky set up. Always happy and personable. Sadly our lock went wrong after six months but organising a replacement couldn’t have been easier. Fabulous customer service.
28 février 2025
Avis spontané
Réponse de simpled.uk
Thanks so much for sharing your experience! 😊 We're so glad to hear that the Simpled cylinder lock has worked well for your village hall, even with the more complicated setup. It’s great to know that our team was able to support you with helpful advice and make the transition easier.
We're sorry to hear that the lock went wrong after six months, but we're really happy that organizing a replacement was hassle-free and that you’re still satisfied with our service. Your feedback means a lot to us — thanks for trusting us with your security!
If you need anything else in the future, we’re always here to help! 🔐✨
The slim smart lock is incredible
The slim smart lock is incredible! Has everything I need to minimise the risk of being locked out like I have done several times! I had to call the customer service line a couple of times during installation and Steve was so friendly and extremely helpful. Amazing service!
27 janvier 2025
Avis spontané
Réponse de simpled.uk
Thanks so much for your fantastic review! 😊 We’re thrilled to hear that the Slim Smart Lock has been such a game-changer for you — no more getting locked out, that’s awesome! 🔑 It’s also great to know that Steve was able to assist you during installation and provide such friendly, helpful service.
We truly appreciate your feedback and are so glad you had a positive experience with both the product and our customer service. If you ever need anything else, we’re always here for you! 🔐✨
Simpled Smart Lock - brilliant product and support
I bought a Simpled smart lock for a very elderly relative and installed it myself. It is a very high quality piece of kit and I was impressed from the outset (including by its excellent packaging!). Installation was much as the instructions said but I benefitted both from watching a YouTube video in advance and through the brilliant telephone support I had when I needed some guidance. The options for the lock are extensive and it does everything we wanted, and more. I don't impress easily but I am super-impressed both by the product and the company who supply it.
7 février 2025
Avis spontané
Réponse de simpled.uk
Thank you so much for your amazing feedback! 😊 We're so glad to hear that the Simpled smart lock has been a great solution for your elderly relative, and that you were impressed by the quality and the installation process. It’s fantastic that our support team was able to provide the guidance you needed, and that you found the lock’s features to be exactly what you were looking for — and more!
We really appreciate your kind words about both the product and our team. If you ever need anything else, we’re always here to help!
Fast delivery and excellent customer…
Fast delivery and excellent customer service. I had an issue with the product and it was replaced straight away. Fitting the item was also straightforward and easy with clear instructions
7 février 2025
Avis spontané
Réponse de simpled.uk
Thanks so much for your great review! 😊 We're thrilled to hear that you had a smooth experience with both the delivery and the installation. It's also wonderful to know that our customer service team was able to quickly resolve the issue for you — we're always here to help!
If you ever need anything else, don’t hesitate to reach out. We’ve got you covered! 🔐✨
We used to have a Yale digital lock…
We used to have a Yale digital lock which had to go as we got a new door, and that needed the more high tech Yale system. However we had issues with that and finally went with this product. We’ve had it for a few weeks now and so far so good and we’re all happy. Once you’re used to not having to take a key with you when you leave the house you have to have a digital lock and this one is fantastic.
20 février 2025
Avis spontané
Réponse de simpled.uk
Thanks so much for sharing your experience! 😊 We’re so glad to hear that you’ve found the Simpled lock to be a great fit after your experience with the Yale system. It’s such a game-changer not having to carry keys around, and we’re thrilled that you’re happy with the switch!
If you ever need anything or have any questions in the future, we’re always here to help! 🔐✨
Review for Simpled Locks
Review for Simpled Locks – SF Lock
I recently purchased a Simpled SF Lock, and I couldn't be more pleased with it. The lock works brilliantly—smooth, reliable, and exactly what I needed.
Fitting it was surprisingly straightforward, even for a DIYer like myself. The instructions were clear, and the installation process was hassle-free. It’s clear that the design has been well thought out for ease of use.
Customer service was excellent. They were responsive, helpful, and made the whole experience even better. It’s always reassuring to know that there’s good support behind a product.
Overall, I highly recommend Simpled Locks. Great product, easy installation, and top-notch customer service.
19 février 2025
Avis spontané
Réponse de simpled.uk
Thank you so much for your fantastic review! 😊 We’re thrilled to hear that the Simpled SF Lock has been a great fit for you and that the installation was a breeze. It’s awesome to know that the design and clear instructions made the process smooth, and we're glad to hear our customer service team could add to your positive experience.
We really appreciate your recommendation and are always here if you need any support in the future! 🔐✨
This lock has been a game changer for…
This lock has been a game changer for us. We have fitted on our back door which everyone else goes out and leaves unlocked and I like having locked at all times.
When buying i hadn't realised our door is a bit thicker, I telephoned simpled and spoke to Steve who gave great advise and an sent us an extender kit.
The fitting was fairly easy my husband and son fitted in less than and hour, they had to make 1 extra drill hole for the power cable.
The lock works great, the door is always locked. The fingerprint works well, I had to redo mine tho. I have found the passage mode good (on the app).
The app works well and I definitely will buy the bridge so I can control the lock from a distance.
I love it and will definitely recommend, i am planning to buy a lock for another door.
10 février 2025
Avis spontané
Réponse de simpled.uk
Thank you so much for your amazing review! 😊 We're so glad to hear that the lock has been a game changer for your home and that it’s keeping everything secure and locked at all times. It's great to know that Steve could help with the extender kit and that the installation went smoothly for your husband and son.
We’re also happy to hear that the fingerprint feature and app are working well for you! The passage mode is such a handy feature, and the bridge will be a great addition for remote control.
We really appreciate your recommendation and are excited that you’re planning to get another lock for your home! If you need anything else, we’re always here to help. 🔐✨
A real help for Alzheimers-suffering relative
I reached out to check the lock would fit my door and got a same day response. Duly ordered the lock, briefed the locksmith using the online materials so fitting went smoothly. Bought the lock for my relative who has dementia and was forgetting where he left his key and forgetting to lock up at night. No more need for key safe, family/carers can get in and we can monitor when and who accessed the property in what way. The 2 fobs and the smart sticker were welcome additions and confer additional options. The fingerprint sensor is not 100% all of the time but has always worked within 3 presses (as long as you don't touch the number pad first)- still much faster than rummaging for a key in the rain! I'd say the fingerprint scanner works 19/20 times first time based on our first month's experience. I love the fact the batteries are easy to change and there's a physical key to enable access from the outside should the power fail. A UK based company with great responsive customer service via email. I would very much recommend them as a company and their product- just wish we had got one sooner.
13 février 2025
Avis spontané
Réponse de simpled.uk
Thank you so much for sharing your experience! 😊 We’re so happy to hear that the Simpled lock has been a great solution for your relative, and that it’s making things easier for both them and their carers. It’s awesome to know that the lock has helped eliminate the need for a key safe and that the additional fobs and smart sticker are adding convenience and flexibility.
We totally understand the fingerprint sensor not being perfect every time, but we’re glad to hear that it’s still working great most of the time and faster than fumbling with keys. 🔑
Your feedback about the ease of battery changes and the physical key for backup is great too! We're so glad to know our customer service was responsive and helpful.
Thank you for recommending us! We’re always here to support you if you need anything else. 🔐✨
Great lock full of very useful…
Great lock full of very useful features. Very quick and easy to install. I had a temperamental issue with the fingerprint reader after about 14 months. Simpled sent me a replacement without hesitation. Thank you Sara and everyone at Simpled!
13 février 2025
Avis spontané
Réponse de simpled.uk
Thank you so much for your wonderful review! 😊 We're so glad to hear that you're enjoying the lock and its features, and that the installation was quick and easy. It's great to know that our team, especially Sara, could assist with the fingerprint reader issue and get everything sorted for you quickly.
We really appreciate your trust in us, and if you need any help in the future, we're always here for you! 🔐✨
Disappeared after getting money
Can’t trust any reviews below, it may be fraud.
Ordered online on 2nd of Jan based on customer service recommendations. Since then no order update, obviously nothing has been ever shipped or delivered, no replies to any of my emails despite of escalations - so full ignore after receiving the money.
12 février 2025
Avis spontané
Réponse de simpled.uk
Hello Maria, we are so sorry to hear about this problem which has caused so much inconvenience.
We have investigated, and can now see that two separate issues contributed to your your item not being delivered.
You had ordered a bag of extra long screws and a spindle to help fit our lock to your door which is larger that the standard maximum thickness.
The item was despatched from our partner warehouse, but later rejected by Irish Customs due to an issue with the documentation. It was then returned to the UK, but we were not alerted of this by the warehouse.
When you then tried to follow up the delay by email that email was not seen by us as there was an unreported issue with that address.
We are really sorry about this confusion within our system which affected you so badly.
We will now have a replacement product sent into our administrative office, and send it to you from there so we can clearly track it all the way to your house.
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