Very disappointed in the eye cream I purchased 3 weeks ago. It wasn’t cheap at £70 for 15ml so it was a little birthday treat for myself. However, after using it “sparingly”on both eyes it’s completel... Voir plus
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Gave me Perioral Dermatitis. No response from customer service. Awful! The scent is so strong, it burns yet is supposed to be gentle. And i spent £188 on these three products that i will never use ag... Voir plus
A Game-Changer for Glowing Skin ✨ The Gentle Acid has officially earned its place as a must-have in my skincare routine. Don’t be fooled by the name; while it’s incredibly kind to the skin (no ting... Voir plus
L'entreprise a répondu
Customer service is phenomenal - prompt replies & very helpful. I have only tried one product from Skin Rocks but it has become a staple in my routine & I have already got my refills stocked. I will d... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
We Make Skincare Make Sense — Simplifying Skincare with Products that Deliver Long-Term Benefits Over Quick Fixes. Skincare For All Skin Types. Skincare Products That Work. Help Your Skin Look Your Best!
Coordonnées de contact
London, Royaume-Uni
- store@skinrocks.com
- skinrocks.com
3,6
Moyen
1 k avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 50 % de ses avis négatifs
Répond généralement dans un délai de plus d'un mois
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
A totally flawless shopping experience
A totally flawless shopping experience. The website is easy to navigate, and every product has relevant information. I love the "you need this if" tags; it is like role-based recommendations. I live in the US and had zero incidents with DHL, and my order was at my home in 3 days. Bonus points for letting me use Afterpay (Clearpay for UK shoppers)! I will totally be back for another product as I am beyond satisfied with the Skin Rocks Moisturizer and Support Oil. The moisturizer is so lush and feels so much more expensive. The oil performs wonderfully, and I layer the two for my new go-to nighttime final step.
21 mars 2023
Réponse de Skin Rocks
Hello Julie,
Wow, this is incredible feedback, we could not be more delighted to hear this!! Thank you so much for taking the time to let us know and we are thrilled that you are loving the brand new products!
Jodie - Team SR
Great and fast service.
21 mars 2023
Réponse de Skin Rocks
Thank you for taking the time to leave us a 5 star review Lauren, its wonderful to see you are ready for a Retinoid Refill 💙Lucy, Skin Rocks Team.
Speedy delivery
Speedy delivery, excellent communication and superlative products as always.
21 mars 2023
Réponse de Skin Rocks
Hello Louise, thank you for your 5 star review! Your continued support means so much to us. Lucy, Skin Rocks Team.
GREAT product info on website
GREAT product info on website, quick and easy checkout, fast delivery times!
19 mars 2023
Réponse de Skin Rocks
Hello Michaela, thank you for your great review - so pleased you found the product information helpful. We LOVE you have progressed from Retinoid 1 onto Retinoid 2 💙 Lucy, Ski Rocks Team.
Really quick delivery
Really quick delivery, as always from Skin Rocks.
Only a week into using the products, but loving them so far.
20 mars 2023
Réponse de Skin Rocks
Hello Rhian, wonderful to hear you are enjoying your Support Oil & Moisturiser, thank you for your great feedback! Lucy, Skin Rocks Team.
Lives up to the hype and much more!
It’s not often you get a pleasant surprise when ordering skincare, there are some big and bold claims out there, which, in my experience often fall disappointingly below expectations. Having gone into surgical menopause 3 years ago at 42 and despite Profhilo treatments I thought my skin was destined to be hypersensitive and parched forever more. Enter Skin Rocks!! I can’t believe the transformation in less than a week. I’m using the support oil and the moisturiser and they are nothing short of incredible. Both sink in to the skin quickly, no residue, are lightweight but so soothing and moisturising. My skin feels beautifully hydrated and looks great. My 16 year old daughter with problem skin has also been using them and loves them too. Well done Skin Rocks…more products soon please! 💛
20 mars 2023
Réponse de Skin Rocks
Hello Joelle, this is a WOW review to read! How truly wonderful to hear that The Support Oil and The Moisturiser has been transformational for your skin and that your daughter is also enjoying these products. Your fabulous feedback will bring allot of joy to our entire Skin Rocks team 💚 Lucy, Skin Rocks Team.
Very efficient ordering system and…
Very efficient ordering system and extremely fast service
20 mars 2023
Réponse de Skin Rocks
Wonderful that your experience shopping with Skin Rocks has been worthy of a 5 star review Jean, thank you! Lucy, Skin Rocks Team.
Fast & Easy!
The helpful descriptions make it easier to figure out what products to order. Checkout, shipping & international delivery were FAST!
20 mars 2023
Réponse de Skin Rocks
We are so pleased that you have found the product page information helpful when making a decision on your Skin Rocks order. Brilliant to hear you are happy with your shopping experience. Lucy, Skin Rocks Team.
Réponse de Skin Rocks
Thank you Sarah, we hope you love your moisturiser! Lucy, Skin Rocks Team.
Excellent customer service
Edited review after customer service intervened to help me- Purchasing was very seamless. Customer service is excellent. Due to an issue beyond the control of Skin Rocks, DHL held my shipment in the UK (I live in the United States), and their customer service person, Lucy, got way further with DHL than I was able to. I greatly appreciate how much they tried to fix an issue despite pretty bad service from DHL. Hopefully I'll eventually receive my product!!
19 mars 2023
Réponse de Skin Rocks
Hello Elizabeth, that's not the service we expect from our delivery partners, lets get this fixed! I have reached out to DHL to establish what the hold up is and also emailed you directly so that I can keep you updated on your parcels progress. We will have your moisturiser in your hands as a matter of urgency. Lucy, Skin Rocks Team.
Réponse de Skin Rocks
Hello Jennifer, delighted that your delivery was so quick. We hope that you'll love your products. Lucy, Skin Rocks Team.
Fabulous!
Easy to order, lovely product and fast delivery! Couldn’t really ask for more !
17 mars 2023
Réponse de Skin Rocks
Hello Heather, it's wonderful to hear that you are happy with your Skin Rocks experience! Thank you for taking the time to leave us a review. Lucy, Skin Rocks Team.
I had a good experience with Skin…
I had a good experience with Skin Rocks, the website was easy to navigate and my order arrived super quick. Thank you
20 mars 2023
Réponse de Skin Rocks
Hey Julie,
Fantastic! Thank you so much for letting us know about your experience.
Jodie - Team SR
Very fast and easy service!
8 mars 2023
Réponse de Skin Rocks
Hello,
We're so happy to hear! Thank you so much.
Jodie - Team SR
Excellent from start to finish from…
Excellent from start to finish from product info, ordering process and delivery of goods. Simple, efficient process with accurate regular updates. Only enhances future decisions to/when order again.
17 mars 2023
Réponse de Skin Rocks
Hello Debs, delighted that you have found Skin Rocks a positive shopping experience. We hope your skin loves the product range that you have purchased! Lucy, Skin Rocks Team.
The ease of ordering online
The ease of ordering online, the delivery was super quick and I've sinced used the product and it is as amazing as the reviews and industry say it is
17 mars 2023
Réponse de Skin Rocks
Julia, a lovely review to be reading on this rainy Friday - thank you so much! Incredible to hear you are seeing results with Retinoid 1 already. Lucy, Skin Rocks Team.
Very fast delivery!
16 mars 2023
Réponse de Skin Rocks
Hello Regina, amazing to see your order arrived quickly. We hope your skin will really benefit from your Support Oil. Lucy, Skin Rocks Team.
Fabulous service
Fabulous service, so easy and so fast for delivery. Perfectly packaged and inside an amazing product!
17 mars 2023
Réponse de Skin Rocks
A fabulous review Fiona, it's such a joy to read your feedback, thank you! Lucy, Skin Rocks Team.
Réponse de Skin Rocks
Hello Eddie, great that you had a positive experience shopping with Skin Rocks. We can't wait for you try your Retinoid 2! Lucy, Skin Rocks Team.
Prompt shipping
15 mars 2023
Réponse de Skin Rocks
Great to hear your order arrived quickly Sarah - we hope you'll see great results from Retinoid 2! Lucy, Skin Rocks Team.
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