Very disappointed in the eye cream I purchased 3 weeks ago. It wasn’t cheap at £70 for 15ml so it was a little birthday treat for myself. However, after using it “sparingly”on both eyes it’s completel... Voir plus
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Lisez les avis des autres
Gave me Perioral Dermatitis. No response from customer service. Awful! The scent is so strong, it burns yet is supposed to be gentle. And i spent £188 on these three products that i will never use ag... Voir plus
A Game-Changer for Glowing Skin ✨ The Gentle Acid has officially earned its place as a must-have in my skincare routine. Don’t be fooled by the name; while it’s incredibly kind to the skin (no ting... Voir plus
L'entreprise a répondu
Customer service is phenomenal - prompt replies & very helpful. I have only tried one product from Skin Rocks but it has become a staple in my routine & I have already got my refills stocked. I will d... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
We Make Skincare Make Sense — Simplifying Skincare with Products that Deliver Long-Term Benefits Over Quick Fixes. Skincare For All Skin Types. Skincare Products That Work. Help Your Skin Look Your Best!
Coordonnées de contact
London, Royaume-Uni
- store@skinrocks.com
- skinrocks.com
3,6
Moyen
1 k avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 50 % de ses avis négatifs
Répond généralement dans un délai de plus d'un mois
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Skin Rocks-Delivery
Skin Rocks all the way, delivery to California, USA is fast. Love Retinoid-2!
27 mars 2023
Réponse de Skin Rocks
Thank you so much Saul, what lovely feedback! Lucy, Skin Rocks Team.
Repeat customer
Bought twice from Skin Rocks now, and as well as the products being brilliant, they dispatch quickly, and use Royal Mail, which I prefer to other carriers as it's more straightforward to arrange redelivery if I'm not in. I use their Retinoid 1 which is easy to use and kind to my skin.
26 mars 2023
Réponse de Skin Rocks
Hello Amy, how great to hear you have already repurchased Retinoid 1! We are so happy that your skin loves this product. Thank you for your fab review. Lucy, Skin Rocks Team.
Excellent throughout
26 mars 2023
Réponse de Skin Rocks
Thank you so much for your 5 star review, we hope you love your Support Oil. Lucy, Skin Rocks Team.
Very happy customer
Swift delivery and extremely happy with the results of the product so far. Would highly recommend!
26 mars 2023
Réponse de Skin Rocks
Hello Charlotte, wonderful to hear your skin is enjoying the Support Oil 💜 Thank you for your excellent review. Lucy, Skin Rocks Team.
I love Skin Rocks!
Customer service is phenomenal - prompt replies & very helpful. I have only tried one product from Skin Rocks but it has become a staple in my routine & I have already got my refills stocked. I will definitely be trying the other products soon. I have full trust in its founder Caroline Hirons & her team as they strive for efficacy, transparency & just their general ethos. Absolutely gorgeous brand, products & people all around.
24 mars 2023
Réponse de Skin Rocks
It has been a delight to assist you Tasya, thank you so much for your 5 star review, it really does mean so much to us. We are excited for you to try other products in the Skin Rocks range and of course always here to support when you need us! Lucy, Skin Rocks Team.
Such great customer service
Such great customer service. There was a problem with delivery and Lucy sent out another immediately and got it in no time.
In love with the support oil
24 mars 2023
Réponse de Skin Rocks
So happy to have been able to assist you Neil - enjoy your Support Oil 💜 Lucy, Skin Rocks Team.
Réponse de Skin Rocks
Thank you for your great review Shona, we hope you love your order! Lucy, Skin Rocks Team.
Réponse de Skin Rocks
Thank you for your continued support Christiana, it means so much to Team SR! Lucy, Skin Rocks Team.
Speedy delivery and lovely packaging
25 mars 2023
Réponse de Skin Rocks
Hello Anna, great to hear your order arrived so quickly - Enjoy! Lucy, Skin Rocks Team
Brilliant and easy to use website and…
Brilliant and easy to use website and product was quick to arrive
24 mars 2023
Réponse de Skin Rocks
Hi Pooja,
Thank you so much for your feedback, we're delighted to hear that!
Jodie - Team SR
Great service great product
24 mars 2023
Réponse de Skin Rocks
Hi Julie,
Thank you! We appreciate this a lot.
Jodie - Team SR
I needed a new refill of the Retinoid…
I needed a new refill of the Retinoid 2, which is brilliant for my skin. I also got the Support oil to try and I could read that I needed it. I have never read from a brand : You don't need this.... Which is just amazing .
22 mars 2023
Réponse de Skin Rocks
Hi Linda,
Thank you so much!! We're beyond thrilled to hear such wonderful feedback from you, so glad your skin is loving our products!
Jodie - Team SR
Luxurious and Effective
Caroline Hirons' advice about product and application have been spot on! I was curious to see how her own line of skincare would compare to some of the brands I've used based on her recommendations. I love the two products I purchased: moisturizer and face oil! They are rich in texture without being heavy, and the moisturizer is almost half of what I was paying but just as luxurious and effective, if not better. On both product lids she provides a circle to guide how much product to use- very clever! Delivery was fast even with international shipping. I'll be a continuing customer for sure!
20 mars 2023
Réponse de Skin Rocks
Hello Jane, it's incredible to hear that you might prefer Skin Rocks products over your existing luxury brands - thank you for your 5 star review 💙 Lucy, Skin Rocks Team.
very quick delivery,lovely product.
22 mars 2023
Réponse de Skin Rocks
Hi Jane,
Thank you so much, we're delighted that you have had a positive experience with us!
Jodie - Team SR
Very informative and straight forward-…
Very informative and straight forward- no faff and the shipping was really fast. I've tried the moisturiser and so far my skin loves it and there are very few things that my skin won't react to. It also makes my skin feel nice and comfortable.
22 mars 2023
Réponse de Skin Rocks
Hello,
We're so happy to hear that, thank you so much! So glad that your skin is loving The Moisturiser, this is wonderful news.
Jodie - Team SR
Very easy to order
Very easy to order, and very fast delivery, great, definately order again, thankyou... 👍
21 mars 2023
Réponse de Skin Rocks
Hello Amanda,
Thank you for your review! We're so happy to hear that and hope you are enjoying your order.
Jodie - Team SR
Very easy to order & was delivered two…
Very easy to order & was delivered two days later amazing product bought the skin oil & moisturiser feels beautiful on the skin & absorbs nicely usually use epionce products but think I like this more xx
21 mars 2023
Réponse de Skin Rocks
Hey Diane,
Thank you so much, we could not be happier to hear that you are loving The Support Oil & The Moisturiser!
Jodie - Team SR
Placed order and it was dispatched on…
Placed order and it was dispatched on the same day which is great but I’m still waiting for DHL to deliver even though they have had it for a week which is a bit disappointing.
20 mars 2023
Réponse de Skin Rocks
Hello Linda, I am so sorry to hear you have not received your order. I have reached out to you so that we can get this resolved for you and get your moisturiser in your hands. Lucy, Skin Rocks Team
Excellent service
Excellent service. Shipping was fast and products packaged securely. The products themselves are a hit!
21 mars 2023
Réponse de Skin Rocks
Hello!
Thank you so much for your fabulous review, we're so happy to hear that!!
Jodie - Team SR
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