Ski Solutions Avis 

I book every year through ski solutions. I use the same agent, James. This makes the process very easy: he has all our details, and knows what we are after, so the whole process is very quick and easy (at my end!), and the advice on the different options very helpful. A very efficient and friendly service.

James took our requirements and found a tailored solution for our ski break. Knowledgeable and gave us a great insight into various resorts.
Cara was also able to help with our ski equipment requirements and got these booked in no time.
Looking forward to our break.

Third time of booking with Ski Solutions. Staff are so friendly and professional from the initial enquiry to booking….especially with a group of us.

James was very efficient and knowledgable and made the booking process very easy

Always efficient and helpful. Put a lot of effort into finding the right holiday for the client. After sale service excellent.

I contacted ski solutions, Regarding a boarding trip to Canada, I was contacted by James who provided a very professional service We gave James a list of things we wanted from the holiday giving us many different options .
Fantastic service and the prices were very competitive. Thank you

Charlie was great! She was adaptable to the changing needs of the group and was able to find exactly what we were looking for. Charlie helped us with a previous trip also and was lovely and helpful for both trips.

We have been using the company's services for four years now, and we have never had a single complaint. Any issues were always resolved quickly. The company employs a team of professionals. I highly recommend them to anyone planning a ski resort vacation. It is well worth it!

Clear precise advice. Extremely helpful staff.

I have been booking ski holidays through Ski Solutions for about 10 years now. Andy always finds us top quality accommodation in all the resorts we have been to. Nothing is too much trouble even when I constantly change the goalposts!!

I received a call back from James Nutt from the Sales team, who was very helpful due to his knowledge of the Italian ski resorts, and also other French resorts where we had skied on previous holidays. He worked to my budget and came up with a great solution for my family.
Great service.

Easy process from start to finish friendly staff

Very easy to deal with and having a personal contact in Sophie makes a big difference as trusted because we have had positive experiences before.

Clare was incredibly helpful. A font of knowledge.

Extremely knowledgeable and helpful. Would highly recommend them.

Ross at Ski Solutions was an enormous help in finding a child friendly ski holiday in Norway a couple of years ago, so we entrusted him to help us find a similarly child friendly holiday in the Alps region. His knowledge and personal experiences have made this process very easy and we have high expectations of our 2027 adventure in the Dolomites. Thank you Ross and all of the team at Ski Solutions.

I have been booking my ski holidays with James for the last 4 years, every time his recommendations come up trumps! Cant fault the attention to detail from the Customer Service team either when it comes to all the extra add ons. Cant wait for next years adventure, thanks everyone!

Been using Ski Solutions for a few years now and always found them excellent. They know the resorts well and can advise about restaurants, hotel amenities, location by reference to the slopes. They have good links with hotels and can advise about differing hotels in each particular resort and what will and might not work so well for your specific needs. They can organise lift passes and instructors/ski hire should you need it. I have recommended them to several friends and will continue to do so.

The Ski Solutions website is the exceptional, well done to the web writer!
All reviews detail, both internal and external, seem to be controlled by their team.
Our initial ski trip proposal, to Winter Park, Denver, was recommended and prepared by James Rivers, the Senior Account Manager (specialist for North America). The proposal actually detailed the Condo room number, and stated Mountain View, however, the room got changed on arrival, so we were allocated a Condo just 2 doors away, on the same corridor, neither Condo had a Mountain View.
We were NOT informed by Ski Solutions that the Condo did not have air conditioning, and all previous accommodations we have had in USA and Canada whilst skiing over the past 31 years had air conditioning.
The Condo room was 77F - 26C on return from skiing, so, the choice, for the duration of the holiday was to either have to sleep in the heat, or have the window open, listening to people’s noise getting drunk, and getting the occasional smell of weed. Not an enjoyable choice and one not stated within our proposal. The Condo bed sheets were blood stained, and bath was cracked, all reported back to the company.
The local provision arrangements on the hill was dire. No fresh provisions, no fresh meat, and at times no fresh milk. We complained upon our return, and Murray Dee, (Head of Client Service) suggested that we should have taken the free shuttle bus, to the nearby town to get provisions. Cutting into our ski time.
James Rivers said he had travelled there in March 2025. Despite this, he was quite happy to sell this to us, didn’t mention the lack of provisions, or air-con issues at Fraser Crossing.
We would never have taken this holiday if these facts had been openly disclosed to us.
Despite being members of ABTA, Kate Tattersall, a Client Services Executive for Ski Solutions confirmed via an email communication, that they don’t hold a Complaints Form, and all will be investigated by their internal team.
I wrote a letter of complaint to Murray Dee on my return, requesting him to contact me to discuss. He didn’t call, but wrote back, within the 4 week ABTA time scale, apologising for our disappointment and seemed to blame everything on us for not asking for the detail, I asked him to get in touch again, and he just didn’t bother.
The issue of disclosure is clearly their responsibility of the travel company, under the Package Travel and Linked Travel Arrangements Regulations 2018.
We would never use this company again and are in communication with ABTA regarding their lack of compliance and adherence to professional standards
This was a tailor-made holiday, so beware.

Great for the booking process - I haven't done more than book so far but they were really responsive and helpful and got me the exact hotel and rooms that I was after!