skullcrushercoffee Avis 526

Placed an order, delivery was slow, at the same time I ordered something from Temu, Temu order arrived 5 days before this turned up. They sent the wrong bag of coffee, contacted customer services, who advised me to return the wrong bag, at my expense and they would replace the incorrect bag and refund the postage cost, 9 days after the bag was received by them, still no replacement or refund.

Do not subscribe!!!!! I followed their terms and put in several requests to unsubscribe and they have ignored and continued with my subscription. I am now contacting other agencies to get my money back and ensure others know about it. Avoid at all costs, get wake the dead coffee from Amazon it's much better!

Poor coffee poor customer care and tricked into a subscription that now I’m told I cannot cancel until I reorder 2 more coffee bags which tastes like dogs……..

The coffee is ok but not as strong as I was expecting,
The grind is to corse and the flavour is only ok.
Unfortunately I will not be buying again as I think it's to expensive for what it is.

Paid £4 for delivery (which is ridiculous as as a company they wont pay the standard shipping rates with Royal Mail, just extra in their pockets)
States delivered in 2-4 business days... 4 business days later its only JUST been shipped and wont be here for 6 business days from date of order.

But now reading reviews I am wishing I never bothered ordering from SC in the first place.
And the lack of replys to the reviews shows that they coulsnt care less anyway

I love the coffee but the service is terrible you pay for delivery to recieve in 3-4 days, 4 days later item still isn't dispatched, you speak to customer service all they say is sorry, 2 days later item is still not dispatched worst service for a product I have ever received, the product itself is 5star but the service is somewhere in the negative hundreds I cannot rate this low enough

Just received my coffee,dreadful.If you like the taste of burnt coffee beans soaked in petrol then this is it.Waste of money

Same deal paid no product delivered charged me for the second month with still no product i was messaged by Amanda as well with no resolutions

Originally I was very impressed with skullcrusher. However some 6 weeks after ordering x2 500g of packs of coffee and x2 free mugs, I am still waiting, despite contacting them several times.
They kept giving me a tracking number but no other information, now they just won't reply to my messages.
It has left a very distasteful feeling with me. I now find myself nearly £30 out of pocket. Buy at your risk and expense

I worked on a brand collab with Skull Crusher Coffee and earned a substantial amount of comission, now they are refusing to pay me for my work. All avenues of contact have been met with radio silence. Absolutely disgusting brand with a massive lack of respect or morals, I wish I'd read the reviews before working with these fools.

I don't recognise the business described in the low reviews. I always have had great service.

As far as the coffee goes, if you prepare it correctly it is unparalleled. The roast is perfect. Over-cooking it in your espresso maker it is horrendous.

5* for me

Ordered, recieved all the usual confirmations. Just under a week goes by and the status of my order still stays confirmed so I email to ask for an update. Amanda responds say that my order is delayed because they are waiting for an ingredient and it should be shipped that week. This is where I check trustpilot because the coffee is still in stock on the website and this seems line total bulls**t if you ask me. I give it two days and nothing changes so I reply to Amanda, asking for an eta and threatening trading standards and to contact my bank to report fraud. I had a tracking number within hours and received it two days later. I'm not sure why it took that for them to be so prompt but I probably won't order from here again. 😕

As soon as I opened the bag and the burnt chemical like smell hit me I knew I had made a huge mistake ordering from Skull Crusher.
Things got worse when I tried to brew a cup in the cafetiere, the coffee looks like tar.
Finally, against my better judgement, I tasted it, the taste is absolutely vile. I would not recomend this coffee to anyone.
When I emailed customers services to cancel the subscription I was told there was a 2 order minimum limit before I could cancel. They would rather force an unsatisfied customer to buy coffee from them that will go directly into the bin.

Annoyingly placed an order for ground and not beans, I sent a message to customer support immediately, by the time they responded it was too late. No effort from there side to help. Cancelled what I thought was going to be a long term subscription. Will look elsewhere for my coffee subscription.

Been waiting for a bag of coffee/refund for OVER 30 days,
They ignore emails and Facebook messages
I feel like I’ve been scammed

I placed an order over a week ago with a 2-4 working day delivery. still not received it 7 working days later. Royal Mail tracking order says they are waiting for parcel still. I have emailed them and got nothing back, shocking. I asked for a refund. luckily I got it via paypal so will be raising a query with them. wish I had read the reviews on here beforehand and not all the 5 star ones off their website.

shouldnt have 1 star.

5 days order still pending no repoly from emails customer service is shocking.

had to ask my bank to step in to recover the lost funds

Ignored multiple emails.
Awful customer service.

Would give a zero if I could! Unbeknownst to me I had stupidly signed up to a subscription- cancelling isn’t so straight forward and as of yet they have not agreed the return of the items not wanted! I have 3 bags of 500g coffee that is just unopened and unwanted. Emailed them through the website as per request for returning - absolutely no response, acknowledgement nor reply!