Sky Mobile Phones Avis 

Awful. We tried to buy 2 phones. Apparently sky say we are gold customers due to how long we have been with them and if this is how they treat gold customers I would hate to see how they treat silver customers. They lied to us, made us put the order through 3 times promising us the mistakes they made during previous calls wouldn’t matter and each time promising they would resolve the issues. We’ve now gone to EE to buy the phones and they sorted them out straight away, we got a better deal and can use our sky sims however I intend to go elsewhere for that on principle. Sky blatantly lied to us so many times.

A phishing scam conveniently has gotten hold of my phone number and is using it to call 1000s of people who are all returning the calls so you can imagine my mobile right now. After 8 attempts to get through to the correct department at sky mobile I have been informed that the Fraud department does not accept incoming calls. That they may contact me by phone should they wish to and that the only way I can change my phone number is to enter into a 24month contract!!!!!! How is this even legal? Oh and supervisors and Managers are not available either. I have a full recording of being told this!!! Horrendous!!! One of the customer service team told me that if I didnt like it then I should cancel all 3 of my contracts and go to a different provider! This is an option I am now looking into!! Way to keep your customers sky!!!

Its seems we are all in the shocking service department of sky mobile. I have a laptop not working which has taken 9 weeks and still counting to get replaced. Its back with sky, its been confirmed it will be replaced but no one will do this. All I get is it is being reviewed. Sky complaints take 14 days to reply and when you reply back its another 14 days.

I am no further along despite around 20 calls and loads of emails and online chats but nothing is done.

I phoned customer service today and agreed on a sim only deal as my existing contract was coming to an end.
When I received the contract via email it showed the figure I agreed too was only for 3 months and not 12 months which I was led to believe. I will now cancel

Paid for a fresh month on my sim only contract, lost phone on night out at the weekend and tried live chat for a new sim to be sent out only to be told they are withholding a new sim and won’t be sending any out until I’ve paid even more towards the contract that they are not due from me

I still have no response it’s really sad to see sky go dawn like, and no one try to fix the issue

Would give no stars sky customers service is terrible my phone will not pick up signal they said has to be sent and will take 30 days to be fixed and returned have been pn the phone for 9 hours to complane as need working phone work been passed from person to person in compamy ask to speak to a manger and have been told they might phone back in 7 days time. I have then beem forced to take out anthor contract for a phone which i was told would be with me by today. But has not been ship yet. Now beem told it will be 7 working days and a further 5 mew sim card. Tryed to phone again but they have blocked my number. avoid this company at all costs. Now looking at get legal advise. Tried ringing today was told it would be sort and put me on hold then cut me off do not use this company they are the pits

Worst Customer service that I have ever received spent the good part of 2 hours phoning and getting no where my bill date is 27th of each month they cut me off 18th and said nothing they can do pass you to lots of other people to say the same i spoke to over 5 differnet people the last person I spoke to huff and puff poor poor poor avoid at all costs

Absolutely disgusted with Sky Mobile. The only helpful person was Ted in sales dept that actually did a deal with us for 4 phone contracts and 5 Sims. After that went rapidly down hill. I could not sign the agreement on the app and ended up going through the next 3 days (1 being a Sunday, 6 depts and 9 hrs in total time wasted. Phone was put down twice which I thought was rude. We had a phone back at 5pm and was told that this call at 5 was going to sort the problem out but ended up putting us through to a dept that had nothing to do with mobile phones but Sky Glass (work that one out can’t make it up!) So basically they could not sort the problem which unfortunately will now end up with us cancelling the contracts so Sky will be missing out and I am sure Sky’s Boss will not impressed in reading this.
Definitely a disappointed

Sky mobile are a joke! I rang as mine and my daughters mobiles do not work properly. This has gone on for 6 months. I am also a customer of 23 years. They passed me through 10 people who could not resolve some of which were trying to sell me things. I asked to be contacted by a manager and made a written complaint. Still no call but an email reply to say they are putting my bill up by £6.50. You are atrocious - please heed the review of a long term diamond VIP customer people. I dread to think how you treat new customers!!!!!

I have a credit file complaint , everytime i call i get passed from pilalr to post and get told "someone will call you within XX days " and it never happens im nearly 3 weeks into my issue WITH BEING NOWHERE NEAR RESOLVEMENT i have wasted numreous hours on the phone and in live chat and no one above a entry customer service staff member is reachabe or can actually help me. The levels are below 0 , -1000 stars absolutely shocking, this issue is disabling me from being able to get a mortgage.

Absolutely shocking experience with Sky UK.

I upgraded my mobile and from the very start all I got was constant attempts to upsell broadband instead of actually listening to what I needed. That should have been the warning sign.

Fast forward to now and I’ve had my phone since 18th April and still cannot properly use it. I cannot make calls, cannot receive calls, and mobile data is unreliable at best. This is not a minor issue, this is a completely unusable service.

I have spent HOURS going back and forth with support. Every agent repeats the same basic troubleshooting steps I have already done multiple times, clearly without properly reading the case notes. I’ve reset my phone, checked settings, reinserted the SIM, followed every instruction given… and nothing.

Eventually it became obvious this is a porting issue transferring my number, something that should have been handled by Sky in the first place. Instead of fixing it, I’ve been told to wait 24–72 hours, then 48 hours, then 5 days, all while paying for a service I cannot use.

To make matters worse, no one can give a clear answer, no one takes ownership, and no one can even arrange a call back from a manager. Just generic responses and delays.

I rely on my phone for both personal and professional use. Being without a working phone for over two weeks is completely unacceptable.

New customer experience? 0/10.

If this is how Sky treats customers from day one, I dread to think what ongoing service is like.

Avoid.

Awful, awful, awful!
Please look at the rating for this company. It is the worst customer experience ever had. Took them to Cisas, who found in our favour due to appalling customer service. They still failed to meet the demands of the adjudicator until I call and complained to the adjudicator that they hadn't resolved the issue they were legally bound to do!! do not give them a penny of your money. The only way we can stop these pathetic companies is by voting with our feet, and not spending our hard earned cash with them.

Tbf most call centre staff try to be helpful but appear to be poorly trained , so it’s pot luck who you get , some are great , some not so !
Bur SKY …….IF YOUR GOING TO SEND OUT THREE SIM CARDS,2x10GB AND 1x100 MB, FGS MARK THEM SO WE KNOW WHICH IS WHICH !

I have a mobile phone on the sky mobile network, I have been unable to us my phone for making & receiving phone calls, sending & receiving text messages, sending & receiving photos & videos, Sky say it is a fault on their network in my area but they use O2's network for their mobiles so who is at fault, I just wish someone would take responsibility and sort it out, it really is beginning to piss me off.

Money is all that sky want, customer care is minimal.
I ordered a new mobile phone which arrived next day unable to use because it was locked so was told to take it to a phone shop I said it was their problem so it was returned and replaced with another, but now I am paying for two phones, I only have one and an email thanking me for returning the other. Is it really worth staying with sky, I think not, still no refund for first mobile phone. I doubt if sky will reply to my review.

I was notified that my contract was. up for renewal and given options. I telephoned the number given. I was put through to 3 different operators. On each occasion I had to go through security. On the 4th time I was put through to sky mobile and asked for the last 4 digits of my card payment. I was told that they couldn't access my account without these numbers. I didn't have them available to cut off. This took 27 minutes. I later again phoned the correct telephone number and asked immediately if it was sky mobile - was told no -and put through to the correct department. I again went through security and my contract was updated as requested without asking for the numbers from my payment card.
I want to know why
a) the CORRECT number for this type of query is not given and
b) why was I told my account could not be accessed without the payment card numbers on the first phone call when on the second phone call my account was accessed without this information and by answering normal data questions.

Called them today three times, each time they have cut me off. Indian call centre are very rude, unhelpful - useless

Hi, I’d like to raise a complaint regarding a recent mobile contract:

- I clearly requested basic phones for my children (not smartphones), as we already have devices.
- I was told a one-off payment of £84, which is already higher than similar phones (around £60 elsewhere).
- I explained I would only proceed if there was a better monthly or promotional offer.
- I was then told the total cost would be £2.66 over 2 years, which I agreed to.
- However, after signing, I saw the contract shows:
- £2.66 for the first 12 months
- £3.50 for the next 12 months (this was never explained).
- I also noticed:
- A £10 discount mentioned, but pricing still unclear.
- My plan includes 50GB data taken from my Sky Piggybank, which was never discussed or agreed.

- I have call recordings, and this can be verified.

This is very misleading and not acceptable.

Went on holiday abroad to Tunisia, turned my data roaming off and was using WiFi the whole time, I didn’t ring anybody and when my bill came in there was £50 worth of call charges on it, got in touch to tell them I didn’t use the phone once but they was having none of it telling I must have, so not only have they robbed me of £50 they’re also calling me a liar! Once this contract is over I will be looking elsewhere and to anybody thinking of joining them, I wouldn’t bother