Sky Mobile Phones Avis 

Sky have yet again unlawfully taken money from my bank. Why?

I have never had a service or active credit agreement with Sky that these payments relate to. My mobile phone in December 2025 was received and returned on the date received. I requested my credit agreement be cancelled and this was all within the cooling off period.

Sky confirmed the phone was returned and agreed to cancel my credit agreement. Guess what 4 months later credit agreement still active!

Sky think it is acceptable to raid my bank each month to unlawfully take unauthorised payment from my bank each month, and now in March 2026 still take payments.

I actually requested a STOP from my bank to attempt to prevent recurring payments and this what put in place 3 times. However according to my bank Sky have circumvented these attempts by using alternative merchant ID’s.

So not only have Sky failed to cease withdrawals from my account, you now circumvent processes in place to prevent unauthorised withdrawals.

I already have a valid ongoing dispute with CISAS but appears I also need to contact FCA.

I am bewildered that Sky have now failed on some many occasions to resolve this matter.

It appears that all these emails from executive support team, customer support team and various other individuals I have had the misfortune to communicate with are meaningless because not one person has taken ownership and resolved this matter.

Sky should be ashamed by the failings on many levels because the entire process of dealing with my account, credit agreement and payments (unauthorised) is flawed.

The experience with this company has been unsatisfactory. I upgraded to a new device with an upfront payment and waited for it to be delivered in the scheduled time slot, but it did not arrive. When I contacted customer service, the representative was unable to provide information about the situation but assured me it would arrive that day; however, it did not. Upon checking the DPD tracking, I found that the package had been returned to Sky without any explanation. I have maintained a good credit rating and have never missed a payment, but now I have two hard searches from sky on my credit file and no device. AVOID SKY MOBILE AT ALL COSTS WHEN IT COMES TO BUYING A NEW DEVICE.

If I could give a -0 I would.
I was charged £28 for a 8 minutes and 6 minute call received whilst overseas, as well as a text message and a picture message they claimed I made.
My bill went from £31 - £61.
I called to query the extortionate charges and decided to pay off the remaining amount still owed on the phone and cancel the contract with this thieving, unhelpful company.
I stated I wanted to keep the same mobile number.
I received a code to my email but the agent was unable to send to my mobile and stated someone from the cancellation team will contact me within 2 hours (mind you this was last week Tuesday 3rd March).
No surprise no one called me back. I waited 4 hours then called back.
By this time this was the 3rd agent I had spoken to for the day.
She was very patronising and unhelpful.
She informed me it could take up-to 72 hours.
I called again on the 5th and queried why no one had called only to be told some nonsense that they had called an out of service sky landline number (make that make sense) even though I had confirmed previously that contact should be made via mobile number.
I called again on the 7th and 9th and as it stands I’m still waiting for the PAC-CODE 8 days later (11th March ) even though legally it should take up-to 2days.
I have filled out their online complaints form which is yet to resolve the issue, which sent an email stating to call the specialist department with no number included except a link to their stupid online services.
Yesterday I looked up Sky’s director and sent 2 emails (await response).
I have been a loyal Sky customer for decades and am totally disgusted by how I’ve been treated.
ALL I SIMPLY WANT IS A PAC-CODE IN ORDER TO CUT ALL TIES WITH THIS INCOMPETENT, LOUSY COMPANY!!!
I WOULD NEVER RECOMMEND THIS COMPANY TO ANYONE!!!

Sky sent me an email stating that they are going to charge me a monthly fee even though my contract does not allow for this. Their Customer Service is a shambles so I have decided not to call them again and take the complaint to CIFAS. WARNING AVOID SKY AT ALL COSTS!

Sky increased my monthly bill by 25% whilst still in contract. Wrote a complaint and said I didn't think this was lawful as normally there is a clause that allows increase by RPI. Just had a call from somebody who's English was not very good who informed me they were from the complaints department and went on to explain how the increase had been added and I could get a new contract when my current one runs out in September and wanted to close the complaint. I intend to go to Ofcom to ask its legal to increase by this much and not allow the customer to cancel the contract.

Absolutely horrific service. Data roaming cap was removed (not by me) and they refuse to address the recent bill (which was excessive!)

Today I reviewed my experience with Sky Mobile. They have responded almost immediately asking me to contact them. They give me two options but I don’t use either,
If their apologies are genuine why don’t they contact me, they remain an impenetrable business when it comes to customer care and I checked, my sky, and two contracts are still showing, one delivered which it hasn’t and one pending.

Appalling service when trying to upgrade phone. Supposed to be a VIP customer after 20+ years. Badgered with emails towards end of contract with offers that didn’t exist when we spoke to India on the phone. Ended up being sent a new phone with an eSIM and a different phone number. We had already explained that we must keep the same number. An hour on the phone resulted in us cancelling the new contract and returning the phone. A very upsetting situation for elderly people who simply wanted to upgrade from se to 16e with the same number and a minimal amount of data.
We will be going elsewhere now. Sky don’t know what loyalty is, either with the phone or the TV.

Selling products with wrong information sold me phone saying buds are free but never got them

Please don’t use sky mobile they are a complete rip off they are a brunch of jokers all they do is take you security then pass you to some else you does the same thing over and over never resolving the issue expensive and rude and total unacceptable and trust worthy
Please please don’t use I have had more bad experience with them please don’t believe them when they say they can put it right because they simply can’t

My husbands phone is not working and I have tried multiple times with sky to find a solution to the problem. Multiple times I have been passed to a different department who are nothing to do with mobile just so that staff don't have to deal with it anymore. Multiple times I have been cut off and never called back. Multiple times I have been told they will sort the issue and call me back and never do. Multiple times they were going to send a box to me so I could send the phone back to them and never did then claimed they never said it. I put a complaint in over 8 months ago and was told he other day it is still in the system. Phone still not working and paying silly amounts of money. Gave up in the end and have gone out and brought a new phone and SIM so paying two lots out as had no choice.

Constantly getting no signal inside your premises. Sneaky price hike in middle of winter months. Taking unauthorized payments from your direct debit bank account. Customer service center based in India with staff, who do not understand your problems. Having too keep repeating yourself several times and still the problem is not resolved. The staff lies, tell you one thing but nothing happens.Instead they try to sell you other products and services.

I have been a loyal Sky customer for many years. I have Sky TV for 20 years. I’ve had a joint mobile package for myself and my boys — 3 phones in total. I’ve always paid my bills on time and never had any issues.

My son had problems with an eSIM when he first joined. Eventually, a physical SIM was sent out, but his phone has never worked properly.

In May 2025, my phone was stolen while I was on holiday. I immediately reported it to Sky and cancelled the phone. I was then told I should upgrade, which I did in July.

My new phone was due to arrive on 19th July, but it never came. I was later told the order had been cancelled due to issues with either my credit rating or suspected fraud. However, I was not given any further information or explanation.

I checked my credit score and could see a deep search from July, but there were no issues. I even asked my mortgage broker to check my credit score and for any signs of fraud or marks that could cause a problem. He confirmed there were none.

A call centre operative suggested I wait a month and try again. So I tried to upgrade my son’s phone, which by this time had no connectivity at all. The order was received and approved in October — but the next day it was cancelled again. Checking my credit score again showed no deep search had even been attempted.

Since November, I have repeatedly complained and demanded an explanation. I have been told it could be due to fraud. I was also told the issue may be because I have two accounts for the same address — one with the house name and one without. I requested this be updated so both accounts match.

But nothing has been resolved. I have been fobbed off for months, repeatedly told it’s “taking some time,” with no progress or clarity.

This level of customer support is unacceptable. I urge anyone considering Sky Mobile to look elsewhere. You can never speak to a manager, only call centre staff who cannot help in any meaningful way.

I cancelled my account as it was a work number that was no longer required. Per their request I did not cancel my Direct Debit (as there may be outstand charges). I discover some months later that they have continued to charge me. I no longer have the SIM, as I cancelled it. They deny all knowledge and refuse to refund me. If you need to cancel your account I recommend you cancel you DD to stop them taking your money.

27 year VIP customer! Treated like crap. Had 3 mobiles for years and decided to change one to a competitor at a quarter of the price and 4 times the allowance. They stopped access to my account and withheld my piggy bank. Unbelievable! Shut account completely now. Saved a Fortune. Indian call centre a complete Joke. Can’t wait till my Tv and Broadband contracts are up so I can leave those aswell and give my £180 per month to another supplier.

)“The worst company ever to deal with, Claimed they tried to contact me on several occassions — but I never received a single call”

Sky has been the worst company I’ve ever had to deal with. It took them eight weeks just to acknowledge my bankruptcy and zero the account — nearly six years after the bankruptcy originally happened. Even after finally accepting it, they still refuse to correct the default date on my credit file that they added 3 years later after my bankruptcy.

What makes it even more frustrating is the communication. I received emails saying they had “tried to contact me,” yet I never had a single missed call, voicemail, or message from them. Not once. No letters either. For years, nothing — and then suddenly a default appears long after the bankruptcy should have cleared everything.

They now claim they “weren’t told” about the bankruptcy, even though every other creditor received the same information and updated their records correctly. I’ve explained it over phone calls, emails, and messages, sent them my official bankruptcy paper work but it feels like they don’t understand what I’m saying or how credit reporting even works.

The lack of communication, understanding, and accountability has caused unnecessary damage to my credit. Truly the most frustrating company I’ve ever dealt with.

In Feb 2025 bought a Google Pixel 9Pro and have had nothing but trouble from it from then on. We have repeatedly asked for a label to return it under warranty. Each time we are promised said label would be sent, but never arrives, despite checking the correctness of the address. Every request has been ignored. Finding myself at a complete loss to get the desired attention, I stopped paying monthly, but only got payment reminders. Still no service ! I now assert that the wretched phone was never suitable to be fit for sale, and demand a full refund for payments made. What a terrible company to deal with ! Please be duly warned if you are contemplating a similar product, or indeed anything else from Sky Mobile.