Sleeping Giant Avis 

After placing my order, I was initially sent the incorrect invoice and had to wait for the correct invoice to be reissued. Once this was finally resolved, I was then informed that the bed frame I purchased would take approximately 3–4 months to arrive because it was supposedly sold out. What is most frustrating is that now the sale period has ended, the same bed frames are suddenly showing as “in stock” again — but now at full price. This situation has left me feeling extremely misled and inconvenienced, especially as I am now left without a bed frame due to errors and delays caused on their end.

They were great

Castle Hill Branch - salesperson was very helpful and knowledgeable, delivery service was efficient too.

Pure professionals from start till finish

The bed arrived with a broken part so couidn’t be put back together, so had put my old bed back in the room (luckily I had kept it) and maybe wait for 4/6 weeks for a new one. Had to submit a returns firm in an online portal so may not even hear from someone for up to 48hrs. The salesperson in the store thought it reasonable that I just put my mattress on the floor somewhere to sleep until then, until I said I could re-assemble my old bed.
Hopefully I will get a new replacement bed with no dramas and in one piece.

Product was great for price. Delivery man was polite.

Ali and marie from Auburn megamall were very helpful and very kind.

Like the tracking link, it kept us up to date on when our delivery would be. Friendly delivery men. Quick and careful placement of goods.

Don’t go near these dodgey people. We were effectively conned and robbed by their staff and management. Sales guy convinced me that if our foam mattress would fit up our stairs then so would the mattress they were selling is and to try. It didn’t fit and then instead of apologising their management just point you to Terms & Conditions and say dimensions are the customers responsibility so they won’t give a refund. How can you con people like that and still be in business. It’s not like it’s $10 you’re taking for nothing… it’s more like a week’s salary. We didn’t even accept delivery, so they still have their mint condition mattress.

Amazing product and the delivery experience was seamless. Clearly communicated along the way. We love our new lounge!

In store customer service was excellent, no sleaze bag salesman. Product was unique and well priced compared to all the other stores. I bought a King Single white Mandalay bed frame, other stores sold rubbish for around the same price. Also their mattress range is excellent value for money and great quality from what I saw (I used to work in the industry). The store decor and lighting is just perfect. I will definitely return and spread the word. Springvale store visited.

Friendly delivery men….careful not to knock anything! Efficient! It would’ve been helpful at purchase to be told we could’ve had them set the furniture up even for a price! The furniture is very heavy for older people to install!

The delivery drivers were polite and gave a call 30mins prior to delivery - very happy with thrme service

Great price. Great product. Great staff at Logan store. Excellent after sales care. Had a damaged bed base exchanged delivered unpacked within 3 days. Thanks again.

efficient delivery and really kind staff! they made everything so easy, thank you x1000

Well coordinated and on time delivery.

Arrived on time. Was great to have tracking.

Fantastic customer service from walking in to the showroom twice, ordering & delivery on time with updates on the day of delivery. Thanks to the Team James Lane.

They were quick friendly and got the job done