sleeptest.com Avis 

My overall experience was ok and could have been a lot better. The device came with little to no instructions. It listed their website and something to scan, however, that was just a YouTube video that the device maker posted/made. While going to sleep, the device was all set up and I followed the instructions from the video but there was an intermittent blinking red light so I was unsure if the device was actually working as the video said any blinking lights mean something is wrong. I lost sleep worrying about this blinking red light and checked it throughout the night so my results might be skewed. I tried calling customer service, but their offices were not open, which makes no sense when their product is being used at night, you'd assume someone would be available. I also found the devices website and read their instructions with no luck. I called again on Monday and they said it is normal for the light to be blinking red, that would have been nice to know!!!! In addition, the initial video meeting lasted about 1 minute. For the 1 minute initial video call (where she should have mentioned the blinking red light is normal) and the reading of the results (which are probably skewed from me stressing/checking the light throughout the night) cost $380. I wouldn't recommend this company based on this information.

It could be done at home. Instructions easy to follow.

I liked that I could do this testing at home, sleeping in my own bed. A little more turnover time would have been welcome. It was a holiday weekend when I was trying to return the device, I had company, and the post office was closed Sunday and Monday, Columbus Day. The "you're late and you might incur a late fee"messages I received before the device arrived back to your facility made me feel uncomfortable, because I was doing the best I could, considering the timing. Reminders are fine, but the messages seemed almost threatening.

People were very nice and helpful. The one drawback that I have is the way payments are set up. They charge for the test and then charge for the results. It would make more sense to charge all at once. Who's going to go thru the test, and not want the results?

Kit should include a simple instructions card instead of having to print yourself or scanning a QR code. A better/stronger clip for the pulse oximeter cord. It slips off because it doesn't have a good grip on it. The machine showed red lights several times before I went to sleep the first night. I called customer service the next day, & they explained that could be normal for several reasons. There was no mention of this in the instructions. The second night was smoother due to being aware of the red light instances & familiarity with the equipment.

They've turned out to be one of the most professional and genuine companies I have ever worked with. We had our doubts and misunderstandings with the company due to the logistics of the process - not the quality of the testing or anything like that. The owner stepped in and really did listen and take into account our concerns and immediately resolved the issues we were having. Can't ask for more.

Process was made as simple and easy as possible

The test was very easy to use and was preferable to going to a sleep lab.

I have done a sleep study in a lab and it was no fun. If you've ever tried to get a good night's sleep in a hospital bed, you've pretty much experienced what it's like getting a sleep study done in a sleep clinic. For my new appliance, my dentist had me to an at-home sleep study with SleepTest.com and it was incredibly easy. The best recommendation I can give is that I was able to sleep with the sleep test on my body. There was nothing glued to my head, and just a couple of things to hook up. It wasn't bad at all. They shipped it right to my door and I just dropped it in a box with the shipping label they gave me and I sent it back. My dentist got my results back with the diagnosis and we were able to move forward with my treatment. Now I'm sleeping better than ever and I have to give some of that credit to sleeptest.com.