Sleepy People Avis 368

Like others, appalling service, item developed a fault within 6 weeks of receipt, they tried to fob me off to the maufacturer even though they are responsible as the retailer. Finally arranged a return then they claimed they hadn’t had it, provided proof of return, they refused to replace until either evri confirmed it was lost or they received it, after many complaints they said they would replace it, they now claim the replacement’s been sent, yet evri tracking shows it has not, they've not handed it to evri 5 days after saying they had. Don’t buy from them they are dishonest and awkward. Biggest mistake ever buying from them. Paypal claim and trading standards for me too next…

This company as terrible service I ordered 2 pillows on the 28th December still not arrived dont use this company they just give you excuses

DON'T TRUST THIS COMPANY SLEEPY PEOPLE CANNOT BE TRUSTED.

STILL NOTING HAS BEEN SENT YO MY BANK. CHEEKED IT YESTERDAY, AGAIN TODAY. THIS IS WHAT YOUR DEALING WITH LIES. CANT WAIT TO SEE WHAT THE PART REFUND IS. I BET THATS A JOKE TOO.

The reply Sleepy People have given is untrue. They have had both of the pillows that I purchased from them. Perhaps they should be looking internally at their staff that accepted my return in the first place.
Still can't change my rating.

DONT TRUST THIS COMPANY.

"STILL NOT HAD A REFUND"

WHICH THEY ARE SAYING I HAVE HAD

I bought a quilt & 2 pillows. Delivery was fine. Wanted to return the pillows as they weren't suitable. Contacted Sleepy People and returned using their courier. They Contacted me and told me that I'd sent the wrong Pillow back. They returned 1 Pillow and it wasn't the wrong Pillow as they had informed me. I pointed this out to them and also informed them that they had only returned 1 Pillow to me. They denied this and I returned the pillow for a second time. Now they will not refund me and have said the pillow hasn't been returned. I have contacted the delivery company and they have confirmed the pillow was returned. No answer to my emails now.

Absolutely horrendous customer service - I purposely try to support businesses other than Amazon where possible but in this case I really wish I hadn't bothered. I ordered a king size mattress topper and when it arrived, realised they'd send a double. I got in touch expressing my disappointment and asked how to arrange for the return of the item and correct item to be sent to me. I was unhappy to hear they would not send the correct item until the return had proof of collection from the courier as most companies would have immediately sent the right item while arranging the return of the incorrect item as a separate issue. Due to the size, I was unable to drop it off and had to schedule the collection for the weekend so someone could be there when the courier arrived. Literally seconds after the courier collected, I sent an email with a photo of the proof of collection and awaited further updates. After 4 days I sent a chaser email and finally heard back the following day where they had the audacity to tell me the return was still in transit to them. At this point I've been waiting for my correct order for 8 days and given that my quality of sleep is being impacted,
I've had enough. I have purchased the correct item elsewhere and raised a dispute with Klarna to stop the payment plan. I'm very glad I did not pay these crooks up front! As someone who has worked in Customer Service for 17+ years, I was shocked at the distinct lack of empathy and professionalism and will encourage everyone to avoid this brand at all costs.

UPDATE 19/01/2024 - After previously taking 5 days to respond to me following the collection of the returned item, I've now magically had a response within a matter of hours after posting this review where a team leader has stepped in and arranged for my payment to be stopped and the correct item shipped out which has arrived today. I will absolutely give credit where it is due to that team leader for taking the steps to make things right, but it does not change my perception of the company as things shouldn't have ever gotten to this point.

Lovely products and service and the aftersales team always there when you need them. Brilliant work guys and girls.

Always fantastic value for money, and good quality items. Being disabled my bedding has to be perfect, and I have always found that the items I’ve bought from here have lasted longer. Highly recommend products, ease of ordering and good delivery timescales.

I love the quilt and pillow very comfortable to lie on and put over yourself didntvwant to get out of bed

Great quality great value easy ordering easy delivery my opinion go for it great value overall

Well you know that time that seldom happens? You wish you had of bought two of the same items instead of just one. Well that was the case with Sleepy People. bought some silent night stuff and wish I had bought two lots,
Service was awesome really quick delivery as well and all items across the site are pretty competitive.
We will definitely be using this site again.

Easy ordering
Quick delivery
Very comfortable neck pillow
Certainly helps my sleep and being able to wake up without my neck hurting
Will never use any other neck pillow again. I even take it away on holiday with me. Thanks

Great quality & value coupled with exemplary customer service my only stop for all things bedding from now on

Great products at reasonable prices. Greatly effected my sleep! Definitely recommend

Items arrived quickly & all as described.
Great service from the start!

Using their pillows and duvet for four months after arriving to the UK. The products are fantastic, also the delivery was quick.

The children’s hoodies were good also the adult one but the “free” grey hoodie was not worth having really, bits falling off it all over the place.

Always received products on time and was good quality.. the customer service was great. One time my order got lost in the post or something. I mentioned it and the guy I was talking to sent me my order again on special delivery so I got it straight away.

Got a snuggie sleeved blanket, very cosy does very well in the wash still came out nice and soft and fluffy. Very pleased and makes a nice cushion when not in use.

I bought the "Silentnight Comfort Control ."
It's an amazing product that keeps me warm the whole night at a low cost, making my bed so warm and cosy.

Silentnight Impress Memory Foam Mattress Topper - 7cm - King. Fast delivery, well informed and an amazing comfortable topper and the best value. Well done sleepy people - will definitely shop with you again
Thank you

Bought this for my son in law, it is fantastic, he loves it.
The quality is lovely and it’s good value for money