sniip.com Avis 9

Thankyou to the Sniip team for helping me with issues I had when joining Sniip and linking my Qantas frequent flyer account. Cameron was very warm and professional and the correction from Frank, one of the owners, alongside Cameron was so appreciated. The matter was rectified in no time. Additionally, the bills I have paid through Sniip is a breeze - a very user friendly and contemporary platform. Highly recommend, thankyou Team!!

Dont waste your time with Sniip.
The Qantas promotion was misleading and conditions were vague.
The fees charged for payments using credit card negates any value in Qantas FF points based on a QF FF point being worth about $.006.

After joining Sniip and using POINTS10K code got a message that wasn't valid for existing or returning accounts. I had never had an account with them previously. I emailed support and they said that wasn't eligible for the 10000 bonus points as their system had flagged similarities with another account. The service had been recommended by a housemate that was the only thing I could think of which I let customer service know. I have since discovered pay.com.au has much higher earn rates like 5x higher. So have opened an account there now. Wont be bothering to use Sniip. They don't honour their points offer terms and conditions so be very careful.

After paying all your bills, they will tell you that you don’t qualify for the points earn and that they advertised.

PLEASE DON’T EVER SIGN UP WITH SNIIP!!! THEY ARE THE MOST UNPROFESSIONAL AND DISHONEST COMPANY!! I WAS HAPPY TO JOIN SNIIP AT THE TIME, AS IT MADE IT EASY TO PAY MY BILLS AND IT HAD OTHER FEATURES. . I GAVE THEM MY PERSONAL DETAILS AND MY CARD DETAILS. I SET UP MY BILLS,

THEY MADE 180 TRANSACTIONS!!!!!!!!!!!! WITHOUT MY KNOWLEDGE AND NEVER NOT ONCE CALLED ME TO ADVISE AND LET ME KNOW AS A MATTER OF URGENCY, THAT MY CARD WASN’T WORKING!! I HAD MEDICAL ISSUES AT THE TIME, FOR A WHILE AND TOOK ME A LONG TIME TO RECOVER. SNIIP WAS THE LAST THING ON MY MIND. AFTER RECOVERY, I THOUGHT, I WILL JUMP ON SNIIP. YOU ARE NEVER GOING TO BELIEVE, WHAT THEY DID TO ME AND HOW DARE THEY. I CALLED THE COMPANY AND SAID I CANNOT ADD MY PAYMENT CARD. SHE PUT ME ON HOLD, ALWAYS SPOKE TO THE SAME INDIVIDUAL. JUST BLABBED ON, LIKE SHE WAS HELPING ME, AND PLACING ME ON HOLD!!!!

I SAID TO HER, I WANT TO SPEAK TO THE MANAGER. TOOK HIM ONE WEEK TO CALL ME, IN RELATION TO THIS MATTER. HE INTERIGATED ME AND ACCUSSED ME OF BEING DISHONEST AND BASICALLY A SCAMMER!!!!! THEY WERE DIRECT DEBITING MY CARD FOR 3 YEARS AND NEVER EVER CALLED TO ADVISE THE PROBLEM WITH MY DIRECT DEBIT. I WAS STILL WILLING TO STAY WITH SNIIP, HE NEVER TRIED TO FIX THE PROBLEM AND DIDN’T CARE!! THEY NEVER ACCEPTED MY NEW CARD!!!!!!! HOW DARE YOU TREAT, YOUR CUSTOMER THAT WAY!!

SO SNIIP!!!HOW DARE YOU ACCUSE ME OF BEING THE SCAMMER, WITH THE DIRECT DEBITS! YOU ARE THE WORST COMPANY, I HAVE DEALT WITH!!!

YOU SCAMMED ME WITH 180 TRANSACTIONS, WITHOUT MY
KNOWLEDGE!! SO, GO TO HELL!!!!

PLEASE, IF YOUR READING THIS REVIEW.

DON’T EVER JOIN THIS DODGY CRAP!!!!!

Signed up to get the points bonus, and the system didn’t recognise my membership number. Then I got a message AFTER I’d paid all my bills. When I raised the missed points, they dismissed me just reciting terms and conditions. They wouldn’t even give me points for customer service. They’re just money hungry - save your money and pay yourself

Misleading Qantas Promotion and poor customer service - DON'T LOSE YOUR TIME with this company that only wants money from you

I participated in the Sniip promotion offering 5,000 Qantas points by paying three bills as a new customer. I successfully completed the promotion requirements and received my 5,000 Qantas points, but my boyfriend, who also wanted to join the promotion, was denied his points. He paid using my card instead of his own, which is mentioned in the terms and conditions – but this is buried in a separate link. The main promotion page only stated that new customers needed to make three transactions, which both of us did.

When I contacted Sniip customer support, I was disappointed to discover that I was speaking to the same person every time. He explained that the points were denied to my boyfriend because we didn’t use separate devices and cards, which led them to believe we were the same person. I offered to provide our driver’s licenses to prove that we are two different people living at the same address, but the support rep refused to accept this.

I feel completely misled and frustrated by this promotion. We paid our rent using Sniip only to earn the points, as the transaction fees are not worth it otherwise, especially since we don’t pay any fees to do BPAY. I’m incredibly dissatisfied with this whole situation, and it feels like we’ve been tricked into participating in a promotion that wasn’t as clear as it should have been.

Sniip needs to make its terms and conditions much clearer and provide more reasonable customer support.

Totally unimpressed.

To Whom It May Concern,

I am writing to formally lodge a complaint against Sniip regarding a recent promotional campaign that I believe to be profoundly misleading, deceptive, and indicative of systemic consumer exploitation.

Earlier this year, Sniip promoted a special offer wherein new customers who used the promotional code “BONUS500” and made qualifying bill payments within a defined timeframe would receive 5,000 Qantas Frequent Flyer points. Attracted by the offer, I carefully followed the instructions provided, used the promotional code as directed, and completed the required transactions.

Months have now passed, and despite fulfilling all stipulated conditions, the promised Qantas points have not been credited to my account.

After multiple attempts to resolve the matter directly with Sniip, I was met with a vague and unsubstantiated claim that I was not eligible because I had “held an account before.” When I asked for clarification, Sniip failed to provide any evidence to support this assertion or explain how and when such an account was allegedly created. This complete lack of transparency and refusal to justify their position is both unprofessional and deeply concerning.

Upon further investigation, I discovered numerous similar complaints online, many of which mirror my exact experience. A disturbing number of customers have reported that:

Sniip claimed they had previously held an account with no proof provided.

Sniip alleged customers "forgot" to enter the code, even when they had not.

The 5,000 Qantas points were never delivered despite full compliance with the promotional requirements.

Sniip customer support was unresponsive or dismissive of their legitimate concerns.

To date, I have not seen a single verified report of a user actually receiving the 5,000 Qantas points from this promotion. This raises a serious red flag and suggests the promotion may have been designed more as a marketing ploy to collect user data and payment details than as a bona fide offer.

This conduct, if as widespread as it appears, constitutes a gross violation of consumer trust and could arguably fall under misleading and deceptive conduct as outlined in the Australian Consumer Law. If this is, in fact, a pattern of behavior, then it is not simply a case of poor customer service, but potentially one of systemic fraud.

I am formally requesting the following:

A complete review of my case, including an explanation of why I was deemed ineligible and the specific evidence used to make that determination.

The immediate delivery of the 5,000 Qantas points as per the terms of the promotion, should no disqualifying evidence be provided.

A broader investigation into this promotion’s implementation and oversight, both internally within Sniip and externally by regulatory bodies.

That Sniip suspend all similar promotions until consumer trust can be restored and all eligible participants are awarded what was promised.

If this issue is not resolved satisfactorily and without further delay, I will escalate the matter to the Australian Competition and Consumer Commission (ACCC), the Office of Fair Trading, and consider lodging complaints with relevant media outlets and online consumer advocacy platforms.

Consumers deserve honesty, transparency, and accountabilit- none of which Sniip has demonstrated in this case.

Sincerely,
Isabele