Macquarie Avis 194

Without doubt the worst bank in 57 years I have had a mortgage with , foreign call centres when you eventually get off their AI answering service .
As allways broken bad English
I have been passed between 5 different “ people “ over a period of 3 days to enquire about a message they sent saying I owed them money which I did not .
3 days has passed and still they are passing me to more “ advisors “ it’s obviously a game they play .
As soon as this dispute is settled I’m dropping Macquarie Bank , without doubt the most average bank in Australia .
Do not trust them with anything ,

Absolute scumbags! Tip toeing around any general enquiries. Only when you drain your accounts will they respond.

Putrid! Report to be submitted to relevant ombudsman.

Macquarie used to be a good bank. Now they have zero customer support. I'm going back to one of the major banks as bad as they are..l

I tried to open a business account with Macquarie Bank where my husband & I already have a mortgage account with. I finally connected to them after two internal transfers and 35 minutes wait. I called them when my application stated that I could not be verified. I pointed out I was already an existing customer, surely I am already known to them. They did not care.

I have decided to withdraw my application.

My advice is that it is not worth the hassle trying to open an internet banking account with Macquarie Bank when you can walk into any high street bank to do the same thing.

Considering how bad the customer service is I feel it might be by design.

Debit Cards dont provide expected functionality.
Macquarie block legitimate internal transactions, then refuses to do anything about it when asked to fix the situation.

They also refuse to pass on rate decreases on home loans.

Said to be writing this review as to date I have been really happy with Macquarie, although I have needed an issue that needed resolving. However, I have just had a really customer service experience via their helpline. I am unable to access my online banking or app across multiple devices and customer service is unable to help. The person I spoke to was happy to say good-bye to me on the phone with no advise or resolution or suggestion of next steps to ever access my banking again. I'm in shock.

I received some goods from a company in China. The goods were faulty. I used to debit card from Macquarie. I disputed the amount and Macquarie decided to refund me the amount as a gesture of Goodwill it was over $700. I consider that outstanding customer service they trusted me.

Locked out of my account and they refused to reopen my account accusing me of section 4 fraud or some other pathetic excuse, stupid paranoid bank. Hope they go bankrupt. I Will never recommend thier bs business to anyone. This fake bank are most definitely not Australian.

They closed my account stole $1000 wouldn't give me a reason as to why it was closed and won't give my money back

Not sure how these guys have a license in this country. No customer service. You cannot speak with anyone at all! They wouldnt care if you left the bank. Just awful. Please avoid this lender at all costs

Customer service is non existent. Worst financial services company I think I've ever had the displeasure of working with.

After everything I went through the pressure, the lies, the constant calls I can’t believe that company is still running. They thrive by targeting people. I had to walk away and found something better. #ECHOMINES is in a different class entirely. They truly are the best.

Don't bank with them. I open the saving account yesterday, no problem transferring the money in, but after I transfer $10 to my ubank account, they lock my account. Calling them won't unlock your account, they send me a link to do id verification. After the verification done, still won't unlock your account. Good luck getting to customer service, still waiting for them to call back

Just been notified my account will be closed. Another Bank de-banking crypto investors.

Macquarie bank has no customer service what so ever you cannot speak to anyone on the phone its all done by online chat even if you ask to speak to someone nope they have a 13 number that puts you straight back to there online chat . When they are sending you emails wanting to discuss something but sending you to there app
When your discussing large amounts of money how about some decent customer service and a phone call
No customer service at all
GO ELSEWHERE

Horrible company. Closed my account for no reason whats so ever with their crappy AI system and discriminated against my disabilities then when made a complaint against them with the AFCA they tried to gaslight me

My experience of the Macquarie Bank , Sydney from October to the end of December 2026 was the most horrendous and stressful experience of my life and that of my wife’s life.
The total incompetence of their system is embarrassing , if this is the future of electronic banking we should all give up living now.
We rolled over our Super with the bank to a Self Managed Super Fund Account , I thought it would take 5 days as all could be done electronically within the bank no one else involved . It took 70 days 114 phone calls and 240 hours waiting on the phone to talking to 37 different staff members in total and that is not the worst.
In all that time,effort and stress we didn’t receive one phone call back from the bank to apologise to us like real people .
We both nearly had nerve breakdowns at the end. This new way of banking is a disgrace to the Australian Banking Institution .
Heavens forbid if they all use it and we have a Cashless Society. I would strongly recommend to all Australian’s to flee to Africa and live in a mud hut and be happy.

Customer service gone down hill in past couple of years. Hard to speak to real people and not available during the weekend. Chat support is a joke. Unsure if my credit card replacement is on the way, over one week waiting.

Horrible banking experience!

Locked out 5 times in 5 days. Need to call and speak to a human to unlock, which also takes 30 minutes each time:

(02) 8550-5666

Last time, I needed to send my ID documents to:
idcheck.macquarie.com.au

I have been waiting 2x days for my account to be unlocked, and it's STILL unlocked.

Practically useless as a Bank.

Go to UPBANK or CBA. They never lock your accounts like this!

B𞥐ffen ~Púrlş delivered me when I thought I was Lost my $326k all back The Outcome Exceeded my expectations.