The Sofa Company Avis 

2 555
TrustScore 4.5 sur 5

4,7

Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

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Lisez les avis des autres

Noté 4 sur 5 étoiles

We got 2 sofas for half the price we paid for 1 inferior sofa previously. The offer of delivery in 2 days was for pallets delivery for self assembly . We had to wait a week longer for 2 men and assemb... Voir plus

Noté 5 sur 5 étoiles

Constant contact from customer services informing me of each stage of delivery and checking all was ok. Friendly delivery staff who set up sofa for me. Sofa so comfortable. Although a deeper shade... Voir plus

Noté 5 sur 5 étoiles

Sofa is great as advertised. Didn't rate delivery and thought not to remove packaging on delivery. Not good .

Noté 5 sur 5 étoiles

Delivery was arranged within a few hours of placing the order. The chairs arrived within a couple of days, at the agreed time and as described. The free swatch sample was a very useful service and m... Voir plus

À propos de l'entreprise

  1. Magasin de meubles
  2. Magasin de meubles de salon

Informations provenant de diverses sources externes

At The Sofa Company we believe in offering quality sofas at the best prices. Our range of leather sofas, fabric sofas, recliners and tub chairs is second to none, and many of our ranges also include corner sofas and sofabeds. We are also committed to giving you all the information you need to make an informed purchase. Over the last few years there has been a great increase in the use of different types of leather, and not all retailers are completely up front about what you are getting. Every product in our store has a detailed description, and we provide a leather guide so you can see at a glance what materials are used. Please also read our comprehensive leather guide for a more in-depth description. And finally our customer service team is second to none and will bend over backwards to help make your order smooth and simple. If you have any questions at all, please give us a call.

Free Delivery on All Products

We specialize in FAST & FREE delivery. We offer FREE next day delivery or a FREE white glove 2 man delivery service.

Everybody hates waiting for things. That's why at the Sofa Company we make sure our products are in stock and available to be delivered next day.

Coordonnées de contact

4,7

Excellent

TrustScore 4.5 sur 5

3 k avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

4,7

Tous les avis

(2 555)

84 avis reçus au cours des 12 derniers mois

Écrire un avis
Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Made the order - tub chairs

Made the order. Paid. Delivery date set. All communication was with myself. What could be better.
The delivery was earlier than expected, which made things so much easier, well done.

12 mai 2025
Noté 4 sur 5 étoiles

I’m really pleased with the service I…

I’m really pleased with the service I received from this company after initially facing some issues with my order. They acted swiftly and professionally to resolve the matter, offering me a refund and ensuring that I was satisfied with the outcome. Their customer service was responsive, understanding, and handled everything with care. It’s reassuring to see a company take responsibility and make things right so quickly. I appreciate their efforts and would be happy to recommend them based on how well they resolved the situation. - Q

7 mai 2025
Avis spontané
Noté 5 sur 5 étoiles

Great sofa, great service

Our new sofa is lovely, comfortable (as it should be of course!) and good looking! It's a really good colour, distinctive but not too loud! Delivery was excellent too so all round very good indeed. Thanks.

29 avril 2025
Noté 5 sur 5 étoiles

Smashing little chair

Easy to order .fast delivery .fairly well constructed .comfortable height .slight puckering to fabric on seat cushion but I think this will go when used

22 avril 2025
Noté 1 sur 5 étoiles

Just be aware

Just be aware, if you are not happy with your purchase, you will have to pay for your own return. This costs hundreds for a sofa! I would go to a shop and try before you buy!

3 avril 2025
Avis spontané
Logo de The Sofa Company

Réponse de The Sofa Company

Dear Natasha

Thanks for taking the time to write a review. I am sorry you are not happy with the returns process we offer.

I cannot locate your order, Please can you call us on 01803 500810.

Many Thanks
Lee Burridge
Customer Service Manager
Sofa Company
01803 500810

Noté 5 sur 5 étoiles

Fantastic service

Fantastic service. Great communication. They called me the day after purchase. Delivery was exactly on time. Very pleasant delivery men. I would recommend the company to everyone I know. Thank you

1 avril 2025
Noté 5 sur 5 étoiles

Ordered 2 recliner chairs

Ordered 2 recliner chairs, The sofa company called me within a hour of placing the order to confirm the order and advise of a delivery time. I ordered on the Sunday and received them on the Tuesday. Easy to assemble overall a fantastic service Thankyou.

18 mars 2025
Noté 5 sur 5 étoiles

You wouldn’t expect a 5 star review…

You wouldn’t expect a 5 star review when goods are damaged, but I feel I need to give this firm the credit it deserves. Took delivery of 2 tub chairs and unfortunately noticed a split in one of them. My heart sank at the thought of trying to return it! I phoned the company and spoke to a delightful man who apologised and after I sent a photo of the damage he promised a replacement which came within two days. Well done sofa company. Highly recommend.

25 mars 2025
Avis spontané
Noté 1 sur 5 étoiles

I ordered the de vere sofa it arrived…

I ordered the de vere sofa it arrived late, the delivery driver was extremely rude and dragged the sofa ftom his van which was parked in the next street and left it on a pallet in the road couldn't even be bothered to put it on my drive.the sofa is very poor quality and uncomfortable and definitely not a thousand pound sofa as advertised i called customer service the phone call was cut off andI've had no contact as of how to return it

6 mars 2025
Avis spontané
Logo de The Sofa Company

Réponse de The Sofa Company

Dear Nicholas

Thanks for taking the time to write a review and i am sorry you are not happy with your purchase.

I will speak to the third-party couriers about your delivery experience and come back to you as this is not the service we expect our customers to receive.

You called us on the 6th of March advising you were missing parts for the sofa namely screws we asked for pictures and for you to confirm which ones and you said you would get back to us but you haven't.

Our phone lines are open 7 days a week, I did try and call and left you a voicemail, Feel free to call me on 01803 500810 so that we can resolve your complaint.

Many Thanks
Lee Burridge
Customer Service Manager
Sofa Company
01803 500810

Noté 5 sur 5 étoiles

Just wanted to give feedback for the…

Just wanted to give feedback for the amazing lads who just delivered my sofa. Bri and Tyler were fab, so friendly and kind, took their time explaining how it all works and even took the rubbish away with them. Andy Turner … your lads deserve a medal 🥇

11 mars 2025
Avis spontané
Noté 5 sur 5 étoiles

un 10!!!!

Excelente servicio y atención al cliente. Entrega pedido retrasada por la dana en Valencia. Facilitaron repuesto en el interín y Eric nos mantuvo puntualmente informados de la situación en todo momento. Belen impecable a la hora de entregar el sofá. Un 10!!!

6 mars 2025
Avis spontané

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