Ben and Matt at Bristol Outlet are really amazing at what they do. Ben was really helpful in helping me select the best comfortable sofa and didnt hesitate to show me each and every sofa available out... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementHighwood Lane, Patchway, BS34 5TQ Bristol, GB
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Lisez les avis des autres
All the staff at Patchway were so helpful and lovely from start to finish. They listened to what I wanted, answered every question, and made everything easy. Brilliant service, thank you so much!
L'entreprise a répondu
Very impressed by Sofology, Bristol. Great customer experience received from Haydon. He knew his stuff. He showed us various sofas and answered all our questions. All the sales people were friendl... Voir plus
L'entreprise a répondu
We visit the Cribbs Causeway store 3 times before making our final decision on our sofa. Each time, the staff were super friendly and helpful - they were very knowledgable and it seemed like nothing... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de canapés
- Accessoires de meubles
- Magasin de meubles
- Magasin d'ameublement et de décoration
- Magasin de meubles de salon
- Tapissier décorateur
Écrit par l'entreprise
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Coordonnées de contact
Highwood Lane, Patchway, BS34 5TQ, Bristol, Royaume-Uni
4,7
Excellent
1 k avis
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Haydon was great
Haydon was great, really helpful and knew his stuff. He made the whole process so easy. Every business needs a Haydon.
9 janvier 2026
Réponse de Sofology - Bristol
Hi there, thank you for your review. Another great review for Haydon, we will make sure to pass this on! Have a nice day.
Very attentive staff and willing to…
Very attentive staff and willing to answer all our questions, also to go the extra mile in moving items (footstools) in order to envisage possible home layouts.
8 janvier 2026
Réponse de Sofology - Bristol
Thank you for taking the time to give us your feedback. 😊
Réponse de Sofology - Bristol
Thank you for awarding us 4/5 stars :-)
Very good customer service
Very good customer service. Give more information & advice
4 janvier 2026
Réponse de Sofology - Bristol
Thank you for sharing your experience!
17 days to despatch a missing part when it was highlighted on the day of delivery
When our 2 x power reclining sofas were delivered the installer noticed that they came with one twin and 1 x single cable for 4 reclining seats. He said he would raise a ticket and someone would ring me to sort it. No-one rang me back
I did an initial webchat - that didn't get responded to, apart from a generic “You can find quick answers to many questions by visiting our FAQ's”
I have since rang 5 times
Call 1. Option 2 - a fault with your sofa - “you need to select a different option”
Call 2. "you've come through to the wrong department. Please choose option 1, then 2
Call 3 (option 1 then option 2) on the phone for ages whilst the agent was on hold waiting to speak to someone else!
My phone rang the same day just once (one ring) and when I rang back no-one answered for 20 minutes and as I was at work I had to cancel the call
Call 4 (same day) Option 1 then 2. "You need to select option 2". SERIOUSLY!!
Call 5 (same day) Option 2 - On hold awaiting someone to answer for 45 minutes. I have to say Chris Boyle was very helpful and apologetic! As was Tracey Thorpe on the next call
Whilst I can appreciate things don't quite go correctly on occasions this is an easy sort but it shouldn't take this long and so many occasions getting pushed from pillar to post to sort, let alone waiting over an hour in total to speak to anyone
All I needed was a twin power cable. Why does it take 6 phone calls and 17 days to send it?!
16 décembre 2025
Avis spontané
Réponse de Sofology - Bristol
Thank you for your feedback Kelvin, this has been taken on board.
Great service at store
Great service at store, assistant made it easy to order and explained everything
31 décembre 2025
Réponse de Sofology - Bristol
Hi there, thank you for taking the time to leave a 5-star review. It’s great to hear feedback like this!
Supportive and relaxed atmosphere with…
Supportive and relaxed atmosphere with a great appraoch by Kayliegh at the cribbs branch in bristol, really helpful and calm. Not pushy at all
31 décembre 2025
Réponse de Sofology - Bristol
Thanks so much for your 5-star review! ⭐⭐⭐⭐⭐
We’re really pleased to hear you had a great experience. Your kind support means a lot to our team, and we’re always here if you need anything in the future. 😊
Réponse de Sofology - Bristol
Hello, We are very pleased to hear that you have had a great experience while visiting our store. Thank you for taking the time to give us your feedback. 😊
Ordered sofa from Sofology
Ordered sofa from Sofology. It is very comfortable but very disappointed on the colour. Based on colour only I would give them 1 star only.
I've ordered caramel all over but it literally is cappuccino at best.
After Sofology reply to get in touch with a current issue, there is no response, no service. Shocking for to the business they pretend to be.
22 décembre 2025
Avis spontané
Réponse de Sofology - Bristol
Hi Zane, we are pleased to hear that you are finding your sofa comfortable. Colourwise, it is very unusual for colours to get mixed up but if you do require further assistance please do not hesitate to reach out.
Réponse de Sofology - Bristol
Hi there, thank you for taking the time to leave a 5-star review. It’s great to hear feedback like this!
Sofa purchase
Sales assistant very knowledgeable and professional very happy with service
29 décembre 2025
Réponse de Sofology - Bristol
Hi there, thanks for your 5-star review, we really appreciate the feedback 😊
Nice customer experience in the store
Nice customer experience in the store. Quite helpful to choose the right model we want
26 décembre 2025
Réponse de Sofology - Bristol
Hello, We are very pleased to hear that you have had a great experience while visiting our store. Thank you for taking the time to give us your feedback. 😊
Sofa ok-ish
Sofa ok, it’s obvious now it’s home it’s been on the shop floor a while sadly. And had to ring customer services 3 times for them to get our address correct after spending an hour explaining the address in the shop. You get what you pay for I guess…
15 novembre 2025
Réponse de Sofology - Bristol
Hi there, we are disappointed to hear that you might not have had the best experience. If you do need to discuss this further, please do not hesitate to contact our Customer Care Team and we will be more than happy to help.
Quite frankly the worst customer…
Quite frankly the worst customer service I have experienced. Paid several £k’s of pounds for a guaranteed Christmas delivery. With 3 days to go and having made several phone calls, not a single call, email or text back. Promised that a manger would call me back on each occasion, but nothing. Been told delivery will now be January.
So you order a sofa with absolute guarantee for Christmas, when I had the chance to order from other outlets but chose Sofology because of this. Never again and the order will be cancelled. Thanks Sofology for ruining Christmas before it even gets here!
Order no. 2011577-2 if you ever get the decency to phone me back
22 décembre 2025
Avis spontané
Réponse de Sofology - Bristol
Hi there, we are disappointed to hear that you might not have had the best experience. If you do need to discuss this further, please do not hesitate to contact our Customer Care Team and we will be more than happy to help.
2 seater sofa
Such a welcoming place absolutely no pressure while looking around but really helpful when we had questions.
Super easy transaction looking forward to receiving my sofa.
15 décembre 2025
Réponse de Sofology - Bristol
Hi there, thank you for taking the time to leave a review about your excellent customer service while visiting Sofology. 😊
Always deliver 3-4 weeks later than what the sales person tells you
Their sofa's are nice, you can't argue with the quality. However, their ability to get your new sofa to you within the timeframe that the sales person advised - highly questionable. We've ordered two sofa's from them now - both were delviered weeks late. In fact, the 2nd one still hasn't been delivered. Don't expect their customer service team to contact you - they won't. You need to call them, and only then do they deliver the disappointing news.
14 septembre 2025
Avis spontané
Réponse de Sofology - Bristol
Hi Tom, we are sorry that there is a delay with your furniture. We always aim to deliver within the agreed time frame however, that is not always possible. We do understand that this is frustrating, especially when you are excited for your new furniture to arrive. We will be in touch as soon as possible with an update.
Réponse de Sofology - Bristol
Hello Mr Pugh, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Had just the furniture we were looking…
Had just the furniture we were looking for and Hayden the sales assistant was really helpful
3 décembre 2025
Réponse de Sofology - Bristol
Hi there, thank you for taking the time to leave a 5-star review!😊
Can't fault Hayden
Can't fault Hayden, very knowledgeable. Clear explanations, easy pleasant transaction completed in store. Looking forward to delivery.
5 décembre 2025
Réponse de Sofology - Bristol
Hi there, thank you for taking the time to leave a 5-star review!😊
Réponse de Sofology - Bristol
Hi there, thank you for taking the time to leave a 5-star review!😊
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