Sofology - Bristol Avis 1 004

Amazing service by Kayleigh. She gave the perfect balance of giving us space but also checking we had everything we needed, and giving us a great overview of all the services. Kayleigh was knowledgable, friendly and professional.

DO NOT BUY FROM THEM!!! At the time of purchase no explanation of the term- you need to buy a chaise depending on standing opposite looking at it, which is a common knowledge staff should explain to customers & not expect them to just know! I ordered left thinking when im sat on it, it’ll be on my left. Staff ordered right side, the next day i went online to double check & rang store, spoke to diff staff & said it needs to be on left, he said ok its done. Neither staff gave clarity on how it needs to be ordered AT ALL. First staff- Meg from bristol just went along & ordered R without explaining why, when i called to correct, the man on phone who didnt speak fluent english just went along with me asking it to be corrected to L without explaining aswell. Delivery day comes & it took for the DELIVERY DRIVER to have the common sense & explain the right way an chaise needs to be ordered! Whilst still in my home unpacking i rang cust service right away, told it will be looked into, month later of me chasing for a solution, being told repeatedly by robotic staff keep saying- we cant give you the department number but we will pass on your message. Today finally spoke to someone who put me on hold to ring the store, comes back with- meg isnt in today, ( funnily she wasnt in last time too) but i spoke to colleagues who said they do explain that as an general term, i said but meg nor the other staff did, he didnt care for it, treated me like im dumb, kept explaining it to me in general terms instead of an individual, & even apologised if they got it wrong but refused to give me a solution (hyprocrite). He said, even if meg was in & said she didnt explain the correct term of ordering a chaise it wouldnt change the resolution. So firstly he assumed what meg wouldve said, then told me regardless of what she says it wouldnt change anything anyway, wasted a whole month for nothing! Refused to accept fault, told me its my fault because i signed contract, & had the opportunity to check after too, WHICH I DID!! But at no point did either staff clarify “you dont order it depending on the side when your sat on sofa. You order it looking at the sofa standing opposite it” had they done that, i wouldnt have wasted chasing, calling, and waiting for a solution. It has left me so so stressed, drained, staff have made me feel like im wrong, im dumb, & not treated me fairly or as an individual. Only thing he offered me today was an exchange which i have to pay a charge for!!!! Their customer service is shocking, they are arrogant & refuse to accept fault, upright blame the customer & want more money from you instead of understanding. He assumed meg would tell him she didnt explain explain it, how ridiculous!!! Tried to be clever with me by speaking to colleagues about general terms instead of looking into my individual issue made by 2 staffs. Its a term staff should explain to every customer not expect customers to know!!!! Its shocking, pathetic & ridiculous. I am so so distressed dealing with customer service for a whole month. I have gone from hyping the company so much to now hoping your company goes bust!! I am warning you all, you will be banging your head on the wall with their customer service, its not worth buying from!!!!!

We were looked after by Kayleigh, and she was extremely helpful from start to finish. She provided all the information we needed, explained everything clearly, and her passion for her work really showed. We truly appreciate agents who go above and beyond for their customers, and Kayleigh is a perfect example of that. Thank you for such excellent service!

Polite knowledgeable helpful staff

Purchased a sofa, had it delivered, its damaged and we are unable to use. Have emailed no less that 6 times, had several chats on Chat and calls, and get passed around with no solution.

Now stuck with a broken sofa, and now having to take it up with the finance company to try and get resolved.

Never ever buy a Lazyboy sofa from these people. They will take your money and run

Ordered my furniture in store it simple and easy thanks to the sales assistance that served us he was brilliant

Staff, were knowledgeable helpful, kind and informative. without being pushy.

Friendly efficient staff.
Pleasant show room.

Very helpful staff explained everything well polite overall very good experience and no hard sale

Was able to contact store directly and order what i wanted with ease.
Now we wait and see

Knowledge and friendly staff at the store was great.

Plenty of choice - we had whittled it down to 3 and would have been happy with any one of them. Really helpful and cheerful assistant Mags and nice to have one that was not forcing a sale on you

Excellent service in the Bristol store 3 members of staff all very helpful

Sales assistant very professional, friendly and hekpful

Very helpful and knowledgeable staff and a good range of sofas to try out on the day.

Found the staff very helpful and easy to deal with, our sales guy was Hayden, very helpful and knowledgeable and actually a really nice guy, thank you for your help Hayden, looking forward to our new sofas👍

The assistant was very knowledgeable she explained everything very clearly
Very good at her job

Great customer experience on a Sunday at Cribbs Causeway, Bristol, a few weeks back. Lovely lady, helped us find exactly what we wanted. Sorry, didn’t get her name :(

We couldn’t make up our minds on the day, but have now ordered the same sofa from Sofology online.

Great Sales Representive, all staff were very lovely and welcoming. We did not feel rushed and it made the whole process so stress free.

Great choice of all types of sofas available. Not pressured into buying, allowed time to really choose the right one for us as a family, and can customise to fit your room size.