Sofology - Ipswich Avis 1 564

Awful service and shocking lack of communication. We purchased a sofa from the store, paid outright and in full. Waited two week delivery, sofa arrived and one of the items was the wrong colour. Was told another 10-12 week wait for a new one, even though it was still in stock and two week delivery in store. A week later one of the items broke, again customer service was shocking, told me the parts would be delivered and someone would come and fix it whilst still awaiting the sofa in the correct colour. To then be told parts are out of stock until further notice, chair was stuck in its recliner position. Again customer service was shocking they just kept trying to get rid of me and said the first point of call was to dispute the wrong colour which had already been done, then said we had delivery date 12 weeks later and still no communication or confirmation of the new sofa after being told it would arrive on the 20th december. I understand mistakes happen but when Noone appears to want to help or rectify this mistake its very disappointing having to constantly chase for something we paid for outright on the 25th September and still no have not have or any communication from customer service team/manufacturers, the staff in store are saying its not their responsibility to chase and its now 21st December. Almost 14weeks this is not acceptable

Nikola was so helpful. She left me to take my time looking at the sofas but was always there when I needed information.

The staff were superb. Matt deputy manager introduced what we wanted to buy and Nicola closed the deal.

Dreadful company avoid. Delivered a sofa and it was damaged even damaged our floor and door way. Abusive delivery staff. Had to fight to get a replacement. Avoid ipswich staff . Two years later we find out that despite paying for the extra insurance it wasn't set up correctly. Staff at head office utterly useless. Contacted Ipswich branch and was told i had a attitude problem

Great customer service and Manager Matthew Harding at Ipswich store very helpful and a pleasure to deal with

The staff were really helpful and very understanding gave us time to decide and think

Sofa arrived damaged.
After one week still no contact from customer services. Tried calling their number multiple times and no answer. Delivery drivers said that I’d be contacted in a matter of days for a repair or replacement and this has not happened.

Peter was extremely helpful and friendly

Amazing service. Very knowledge and thoughtful about our considerations with other furniture.
Excellent. Highly recommend!

Was made very easy by mr Robinson our sales guy

This was the 3rd sofa shop I'd went to that day and Paul couldn't have been more helpful with my specific requirements, resulting in me finding exactly what I wanted and placing an order.

Very good from start to final purchase salesman very friendly and helpful

Sales assistants supportive but not pushy. Informative and patient. I've ordered the sofa and am waiting delivery so unable at this time to comment on actual sofa although the one in the showroom was so comfortable I could have stayed there all afternoon!
This was the third retail furniture shop I had tried and the only one with a perfect fit sofa.

Matt was very easy to talk to and knowledgeable. No pressure selling quite laid back. Looking forward to our sofa being delivered. Retailer was recommended to me by my Mum. This is a large purchase for us and it's our Christmas present to ourselves.

Matt ( at Ipswich branch ) was very helpful with us ordering our sofa and making suggestions on which individual pieces we could use to best suit our layout.

Gabby was very helpful and talked us through the complete procedure very professionally. She answered all our questions satisfactory and we left feeling at ease that everything was in hand.

Friendly and helpful.
Looked at stock available across branches t speed up delivery

Helpful staff, went out of their way to show the sofas etc, the various materials and leather you can have.

Great value sofa, fast delivery and informative sales person.

Good selection of products, very helpful and pleasant staff, very happy with the service we received