Softserveclothing Avis 

Ordered on Black Friday 2022. Had not received a follow up at all, until I reached out. Sent a message after Christmas to check on the status. Told wont be sent until March. I, again, reached out to them for an update. Told it would still be later. Asked them to include a “free pair of joggers” from their current promotion; told no with reasons. So I cancelled my entire order, declined the discount code, and unfollowed all of their stuff.

I did get my refund.

What a horrible company. I’ve order twice from them first time cancelled my order after more than two months of waiting and numerous emails. Fast forward a year and again they’ve done the same thing. Months of waiting, no merch….I cancelled this order as well after lots of emails requesting they do so. Let’s see if I ever see my $97.

It's been 6 months since I placed my order and still not received my items. So not only was I short for Christmas gifts but now birthday as well. This place is ridiculous.

I placed an order on December 28th (2022). I inquired on Feb 4th as to what was happening with my order. I've now asked for a refund twice over multiple emails (it is currently March 21), and the customer service people just keep responding thanking me for my patience - they asked me to wait another 4 weeks and I'll get a 'free gift'...what a joke...I've run out of patience, this is not now you run a business. I have still not received a refund, so this company has effectively stolen $135 from me.

Don't buy from these fools, they somehow think it's ok to allow you to 'purchase' items that they do not have, and will not send you. I will repost this anywhere I can, I'm so angry to see they have done this to many other people too!

Company sucks......they promise that their mystery box will contain several items and I only received one item. Said they had a banner posted that said only one item but it was never on any of the text messages that I received. Looked up their ad and it wasn't posted there either. LIARS AND SCAMMERS......Do not give one red cent to this disgusting and dishonest company.

Worst company ever. They overpromise, and NEVER EVER EVER deliver. I sent many emails. They offered me $25 off my NEXT ORDER!!! The audacity. What a bunch of crooks - going to report to my Illinois Attorney General as many people from Illinois are being scammed.

I ordered a hoodie in June 2022 and paid in full. It is now over 8 months later and I have not received my hoodie. Customer Service keeps telling me production is delayed and ignores my request to cancel my purchase. $74.95 that I will probably never see again.

I've been waiting for my order since 10/8/22 and they keep pushing out the shipping date. Now it is early March. I've sent multiple emails to get a refund but never get one. I receive an email back with an offer to receive a free item or a refund. Ask for a refund. No response. These must be horrible horrible people to scam people out of their money. It's a shame that people exist out there. It's disgusting. I will continue to post negative reviews and report this business as a scam. Hopefully it will make a difference and save someone else from losing their money

Horrible company to deal with and the material is shotty. Don’t waste your money as they are very expensive to buy over $80. Canadian even on sale.

I’m so glad to see other reviews on here complaining about the time it takes for delivery especially on a pre-order.

They take your money which they shouldn’t do until it’s shipped, but they do and then it takes between 2 to 3 months to ship out the item. I’ve cancelled many items because I don’t feel like having to wait while they have my money.

Secondly, the material is extremely shotty when I first ordered many years ago it didn’t seem to be as bad and now after two or three wears and one wash It looks like I’ve had the hoodie for 20 years this one I’m going to be throwing in the garbage it’s full of pilling it looks terrible and they are all like that.

How can you wear something like this ?

I would tell anyone not to waste their money on this hoodie,

Dianne.

I ordered a hoodie in September and it's now almost February and I havent received it. They told me today production isn't expected now until the end of March, but the offered to refund. At this point I'm just taking the refund, no sense waiting 6+ months for a hoodie.
Every time I've emailed about it they say production was delayed and push back the date even further. It's insane and makes no sense why it should take this long.

Outside is soft. Not very warm at all and I would never wear it out of the house. After one wash, in cold water, inside out and gentle cycle, this shirt is FULL of piling. Little balls over it, looks horrible. DO NOT WASTE YOUR MONEY

I put in two orders, one in September and one in November. Both orders were pre-orders stating that shipping would be early November and early December, respectfully. I have emailed and emailed. I keep getting excuses about production being backed up. I finally got fed up and asked for a refund. They promptly gave me one for both orders. It sucks cuz I really wanted them, but waiting 3 months for a hoody is just silly.

I am so excited about my recent order of the mystery bundle. I got some joggers to try (in my favorite color I might add), a zippered shirt, a blanket hoodie, and a light hoodie. Two of the items are something I've not ordered before, and ALL of the items are of different colors than my previous orders. I can't wait until fall for the weather to turn cold and I can start wearing all of these fabulous pieces. I am beyond thrilled...thank you!!!

I ordered an October themed shirt in September. It's now late December and I've not even gotten a shipping notification. Company says they don't know when it will ship.

I ordered a special edition "Witches Brew" tie-dye at the beginning of October 2020. I received my sweatshirt almost 2 months later after sending them 5+ inquiries wondering where my product was. When it arrived, I honestly thought it was a joke. Y'all. This is literally an inside out sweatshirt. That's the whole schtick. There's no special super soft material. The sleeves look stupid because they puff out from being INSIDE OUT. The worst part though? I wish I could include pictures. If you look it up, "Witches Brew" is supposed to be BLACK with bright green and purple. Super cool looking. What I got is a speckled lavender with grey splotches. It is so fugly I literally cannot. This is a $20 hoodie someone turned inside out and badly dyed. I contested the charge with my credit card company, that's how bad it was.

I ordered a mystery bundle this Spring and was pretty disappointed. Two of the three items were the same color and one of the items was a crop top, which I would never wear. The hoodies are thin and while soft on the outside, the inside feels completely different. These items wash horribly with tons and tons of pilling and shrinkage (and they were snug to begin with, despite sizing up for a looser fit). Highly overpriced for what you get and will not order again.

WARNING.. Reside in Australia, placed an order beginning of May 2022, emails sent to ask where the parcel is or if I can contact the courier to follow up, all I got was excuses that Covid has delayed deliveries, after a few emails still nothing or offer of a refund.. have never dealt with such appalling Customer Service as this conpany, BUYER BEWARE

One of the most difficult companies I have ever dealt with !! I am still trying to return an item I bought two months ago !! They have TERRIBLE customer service , I would NEVER shop here again . The quality is poor , and items way over priced !! Stay away , not worth the stress!!

Absolute crap for quality control on their shorts and sweatpants. none of the colors look like they advertise, items are always late. Received an item with a MADE IN MEXICO tab on it, when the company claims its USA. Stay away.

I highly recommend not purchasing a mystery box from Soft Serve!! I received 4 items all shorts and 3 in the same color!