We have ordered from Soho Poms multiple times and each time we are blown away by the quality of their bags and other pup items! We have 2 of their carriers which our Pomeranian LOVES! He even uses it... Voir plus
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Lisez les avis des autres
We have been using Soho Poms since my Pomeranian Melvin was a puppy. We now have three of their carriers; Rainy Bear, Berwick and Camden and love them all! We also get our harnesses from them because... Voir plus
Fabulous Company, products and customer service! My boys LOVE there large SoHO carrier bag so much ! They sit in it even at home 🫶🏻
I have ordered here last tear. And this year I got new puppy so I had to order for him too! The Moomin products are amazing! All of my three dogs have moomin leashes and collars, all different colors!... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
At Soho Poms we feel that it’s important that both dog and owner feel extra special and have the finest products to choose from. It’s for this reason that we’ve developed a unique brand that specialises in delivering you and your pooch amazing items 🐶🐾❤️
Coordonnées de contact
Unit 2 Bluegates Business Park, Little Canfield, CM6 1SN, Dunmow, Royaume-Uni
- sales@sohopoms.com
- sohopoms.com
4,5
Excellent
122 avis
A répondu à 80 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
We love Soho Poms
We love Soho Poms! Great customer service and we're very happy with the products we received. They were packed really well too. All the items - scruffs bed, Moomin harness, lead & x 2 bowls, squeaky toy and chew stick are all fantastic quality. Would 100% recommend Soho Poms for all things dog - from small to the bigger breeds, there's something for them all. Can't wait to visit their flagship store soon too.
14 février 2026
Avis spontané
Réponse de Sohopoms
Thank you so much for your kind words and for trusting Soho Poms with so many of your pup’s essentials! We’re thrilled you’re happy with everything — from the Scruffs bed to the Moomin harness, lead, bowls, squeaky toy and chew stick 🥹✨ It sounds like one very lucky dog!
We always take extra care with our packaging, so it means a lot that you noticed. And knowing you’d recommend us for dogs big and small truly makes our day.
We cannot wait to welcome you into our flagship store soon — it’s going to be such a special space and we’d love to meet you in person 🤍
Thank you again for supporting Soho Poms — we appreciate you more than you know.
The Soho Poms Team 🐶✨
I love Soho Poms!
I love Soho Poms. I have a beautiful Moomin bed, Moomin bowl and multiple Moomin harnesses. They are all great quality! Delivery has always been quick! I really recommend this business and will keep buying from them☺️
18 février 2026
Avis spontané
Réponse de Sohopoms
Thank you so much for your continued support — a full little Moomin collection, we love that! 🩵✨ The Moomin bed, bowl and harnesses together are such a gorgeous set, so we’re thrilled to hear you’re happy with the quality and quick delivery too.
It honestly means the world when customers come back again and again. Your recommendation and loyalty never go unnoticed.
We appreciate you so much — and we can’t wait to see what you choose next ☺️🐾
The Soho Poms Team 🤍
Im very satisfied with the quality of…
Im very satisfied with the quality of the products and services provided. Excellent-definitely recommend it to everyone.
17 février 2026
Avis spontané
Réponse de Sohopoms
Thank you so much for your kind words. We’re absolutely delighted that you’re satisfied with both the quality of our products and the service you received — that truly means everything to us.
Your recommendation means the world, especially as a small business. We’re so grateful for your support and can’t wait to serve you again in the future ✨
The Soho Poms Team 🤍
5 star!
Would not hesitate to order from this wonderful company again and again! We bought the rainy days carrier for our miniature dachshund, but needed to exchange for a size up. Customer service team was so lovely and got back to me promptly and amended the order straight away. Beautiful products and stunning quality! Otis loves his carrier we wanted one that was supportive and cosy and that's exactly what we got. After a long walk he falls asleep in it, which just proves how cosy it is!
18 février 2026
Avis spontané
Réponse de Sohopoms
Thank you so much for your kind words and for trusting us with your Carrier. We’re so pleased we could help get the size exchanged quickly for you — we always want the process to feel easy and stress-free.
And Otis 😭🤍 falling asleep in his carrier after a long walk is honestly the biggest compliment we could receive. That cosy, supportive feel is exactly what we design them for, so knowing it’s doing exactly that makes our day.
Thank you for supporting our small business and for choosing Soho Poms again and again. We appreciate you more than you know 🐾✨
The Soho Poms Team 🤍
Please read all the reviews before…
Please read all the reviews before ordering from this company. The shampoo and conditioner were clearly diluted with water, and the hair mask I received was expired. This is completely unacceptable. To make matters worse, customer service was extremely rude and unhelpful. Very disappointing experience.
12 février 2026
Avis spontané
Réponse de Sohopoms
Hi Veronika,
We are extremely disappointed to read this review, especially after the matter has already been fully addressed with clear evidence.
As shown in our previous correspondence, none of the products you received were expired and they were all well within date. We do not sell expired grooming products — ever. That is simply not how we operate.
In addition, our shampoos and conditioners are not diluted or “watered down.” They just need a shake due to the product sitting still. We buy Pomeranian Beauty in from Spain, and we retail them exactly as received. We do not alter, dilute or tamper with any products.
It is very upsetting for a small business like ours to recieve public accusations that are untrue, particularly after we have taken the time to provide evidence and clarify the situation.
We always welcome genuine feedback and are happy to resolve real issues, but statements suggesting we sell expired or diluted products are serious claims and must be based on fact.
We stand by the quality and authenticity of the products we stock.
The Soho Poms Team
Can’t recommend enough!
Such beautiful and high quality items! We recently received the carnaby teddy bear carrier and harness in cocoa bean. It’s so soft and cosy! Our Bella absolutely loves it! She was so comfortable in the carrier not only because of the super soft material but also because of the thick cushion on the base. We especially love all the pockets and the poo bag holder is such an amazing feature! You can carry everything all in one place. Can’t recommend enough! The best carrier we have ever owned and love that there is a harness to match too!
15 février 2026
Avis spontané
Réponse de Sohopoms
Jess 🥹🤎
This is just the most gorgeous review — thank you so much for taking the time to write this.
We are absolutely thrilled you and Bella are loving the Carnaby Teddy Bear Carrier in Cocoa Bean 🤎 It’s such a special piece, and knowing she felt so cosy and secure on that thick base cushion is exactly why we designed it the way we did.
We’re so happy you love the pockets and built-in poo bag holder too — we really wanted it to be practical as well as beautiful, so you can carry everything in one place without compromising on style.
And a matching harness moment? Always the best part 🥹✨ There’s nothing better than a coordinated set.
Thank you again Jess for your kind words and for choosing Soho Poms. Reviews like this honestly mean the world to us 🤍🐾
The Soho Poms Team
excellent product
2 février 2026
Réponse de Sohopoms
Thank you so much 🤍🐾
We’re so happy to hear you’re pleased with your product! Your support and kind words truly mean a lot to our small team.
Thank you for choosing Soho Poms — we appreciate you ✨
The Soho Poms Team
Dreadful & rude customer service
3rd Update
I do not accept that my emails were “extremely hostile,” as they claim. I have kept the entire email thread between myself & Sohopoms & invite the company to evidence their claim by pointing to where I was hostile? Sohopoms also state:
“staff deserve to be spoken to with basic respect. We will always remain professional, but we will not accept being spoken to in a manner that is aggressive or accusatory”
This of course is true, but their assertion is that I was aggressive/accusatory. However, I have never spoken to a staff member at Sohopoms so don’t understand their point & again have the entire email thread to prove my correspondence was neither aggressive or accusatory.
Sohopoms told me they would remove their response only if I removed my review! My belief is that Sohopoms wrote a blatantly inflammatory & false response about me, knowing I would complain, in order to hold me hostage to only taking it down if I followed suit. Very interesting/scary how this company operates when receiving a negative review. If you read my initial review, whilst negative, it’s not aggressive or abusive but on this alone SohoPoms used my email address to send me unsolicited emails berating for doing so!
Their claim that
“Our follow-up emails were not sent to intimidate or silence you, but to correct what we believe to be inaccurate claims regarding legal obligations”
Is not correct, their continued unwanted contact led to me blocking the company - never ever had I to do such a thing before.
Not to be outdone , Sohopoms then reported my review to Trustpilot as defamatory. Trustpilot reviewed the matter and confirmed that my review did not breach their guidelines and would remain published. This constituted a misuse of the reporting system. My review reflects my genuine experience.
My unfortunate interaction with Sohopoms has been incredibly eye opening & I can only wonder if they treat every customer who dares to leave a honest but not 5 star review to the same treatment. How many other customers have removed their negative reviews under pressure from the company?
2nd Update!!!
I have read your response and strongly dispute the claim that I was “aggressive” That is simply not supported by the email thread. In contrast, your customer service representative continued to send unsolicited emails after I had clearly requested that contact stop, which ultimately led me to block your company.
All communication has been retained and submitted to the Information Commissioner’s Office (ICO) as part of a formal complaint regarding misuse of my data. The email thread speaks for itself.
You are entitled to disagree with my review, but making unfounded allegations about my behaviour is unacceptable & I strongly suggest you remove the false & defamatory allegations immediately.
UPDATE:
Sohopoms have seen my review & decided to send me several unsolicited emails telling me my review is ‘inappropriate’ & to refrain from this behaviour’
What on earth!!!! My review was a honest account of my experience shopping with sohopom & the rude, unhelpful customer service. Leaving a negative review is neither inappropriate or something that I should refrain from if it’s warranted. Nothing stated below is incorrect or misrepresented. They have now sent me several emails & as a result I’ve been forced to block them! Never ever have I experienced this before! Unbelievable.
Dreadful & rude customer service. I requested to return a dog harness. I stated that if the exchange had been free I would’ve chosen to exchange. But having already been charged an extortionate £5.99 delivery fee on a £16 item, it did not make sense to spend another £5.99 (not including fee to return the harness) I requested a full refund including P&P costs as as per consumer contract regulations 2013. However, SOHO Poms state because i mentioned the harness was too small this negates them from refunding postage. Apparently they rely on customers stating legalise ‘ statutory right to cancel the contract in full within the cooling-off period. ’ So advice to anyone wishing to return an item is to just state the above for a full refund. It’s purely a technicality but they insist on it.
They ended their email with ‘ We consider the matter clarified and will not be entering into further debate over this point.’ Nice!!!!! That’s fine SoHo Pom - I’ll take my custom else where & will not shop with you in the future. You’ve saved £5.99 but lost my future purchases.
21 janvier 2026
Avis spontané
Réponse de Sohopoms
We are genuinely disappointed to read this.
To clarify for transparency — under the Consumer Contracts Regulations 2013, original outbound postage is only refundable where a customer cancels their order in full within the cooling-off period. This does not apply where the return is due to sizing preference or where only part of an order is being returned. This is standard retail practice and is not unique to Soho Poms. No business refunds original postage costs outside of those circumstances.
In your case, the harness was not faulty, nor was the order cancelled in full under statutory cancellation terms. It was returned due to being too small. Therefore, as per regulations and our clearly stated policy, the original postage was not refundable.
We must also address the tone of communication directed toward our team. The language used in your emails was extremely hostile and unnecessary. We are a small business and our staff deserve to be spoken to with basic respect. We will always remain professional, but we will not accept being spoken to in a manner that is aggressive or accusatory.
Our follow-up emails were not sent to intimidate or silence you, but to correct what we believe to be inaccurate claims regarding legal obligations. We are entitled to clarify our position where our business practices are publicly misrepresented.
We stand by our handling of this matter and by our team.
We wish you all the best moving forward.
Received my order within 2 working…
Received my order within 2 working days. Love the quality of the jumper. Amazing.
9 janvier 2026
Avis spontané
Great product and top client servicing
My dog enjoys the product and, very importantly, these folks are serious in the business..theyvreplybto messages on sundays! Just the latter would call for 10 stars..nuts the product is good too!
5 janvier 2026
Helpful customer service
Helpful customer service - quick to respod to my request and lovely products
30 décembre 2025
Avis spontané
Réponse de Sohopoms
Hi lovely,
Thank you so much for taking the time to leave this review 🤍
We really appreciate your kind words — our small team works hard to respond as quickly as possible, so it means a lot that you noticed. And we’re so happy you love the products!
Thank you for supporting Soho Poms 🐾 it truly means everything to us.
Soho Poms 🐾🦴🐶
The dog shampoo is so diluted which…
The dog shampoo is so diluted which still costs over £10 is not good product. Totally disappointed.
2 septembre 2025
Réponse de Sohopoms
We’re really sorry to read that you’re disappointed.
We genuinely wish you had contacted us directly about this, as we would have been more than happy to look into it for you straight away. Unfortunately, we don’t have any details linked to this review to reach out to you personally.
We want to reassure you that none of our shampoos are watered down or diluted. Our formulations are produced to strict standards and quality checked before dispatch. If something doesn’t seem right, we absolutely want to investigate it properly.
Please could you contact us directly with your order number and a photo/video of the product so we can review this for you? We’re always happy to resolve genuine concerns.
Soho Poms 🐾🦴🐶
Sent quickly and had a really smooth…
Sent quickly and had a really smooth and quick exchange process when I needed to change the size
23 décembre 2025
Avis spontané
Réponse de Sohopoms
Hi Lara,
Thank you so much for your lovely review 🤍
We’re so pleased everything arrived quickly and that the exchange process felt smooth and easy — that’s exactly how it should be! Sizing swaps happen, so we always try to make it as stress-free as possible.
Thank you for supporting Soho Poms 🐾 it really does mean the world to our small team.
Soho Poms 🐾🦴🐶
I purchased the yeti red harness in…
I’m not usually one to write a review but was so impressed by the quality of the item purchased and customer service! I purchased the yeti red harness in large for my adult mini labradoodle it fits perfectly 👌 and she looks adorable in it 🥰 it’s of an extremely high quality and lovely and soft. Not too thick but warm enough for the winter months 🥰 I live in a semi rural area where it’s expected post is a little slower. I purchased late evening past business hours and the item was dispatched the next morning and within 2 days of purchasing arrived 😁 the service was excellent I couldn’t ask for more! I’d definitely purchase again from soho poms! I’ve already ordered the blue yeti harness to add sew on snowflakes and wings to turn into her Christmas outfit as they are of a luxury quality!
10 décembre 2025
Avis spontané
Réponse de Sohopoms
This review has genuinely made our day — thank you so much for taking the time to write it!
We’re absolutely thrilled the Yeti Red harness fits your mini labradoodle perfectly 🥰 and we can just imagine how adorable she looks in it. It means so much to hear you noticed the quality and softness — that’s exactly what we aim for when designing our harnesses.
We’re also so pleased it arrived quickly, especially living in a semi-rural area. We always try to dispatch as fast as possible, so knowing it reached you within two days is amazing to hear.
And the fact you’ve ordered the blue Yeti to create a Christmas outfit with snowflakes and wings… we LOVE that idea 😍✨ Please, please tag us when she wears it — we need to see!
Thank you again for your support. Reviews like this mean the world to our small team.
Soho Poms 🐾🦴🐶
Great company
Great experience. I bought a waterproof carrier for my dog, there was a clear size guide, really quick postage, product is great quality and most importantly my dog loves it.
1 décembre 2025
Réponse de Sohopoms
Thank you so much for your kind review!
We’re so pleased you had a great experience and found the size guide helpful — we know how important it is to get the right fit first time. And hearing that your dog loves their waterproof carrier is honestly the best part 🐶✨
Thank you for supporting Soho Poms — it truly means so much to our small team.
Soho Poms 🐾🦴🐶
Easy site to use
Easy site to use, very quick delivery and product is excellent quality and value for money.
Our pooch loves it would recommend to everyone
1 décembre 2025
Réponse de Sohopoms
Thank you so much for this amazing review!
We’re so pleased you found the website easy to use and that your order arrived quickly. Hearing that the product feels excellent quality and value for money means so much to us — that’s exactly what we aim for.
And most importantly… we love that your pooch loves it 🐶🥰 That’s what it’s all about!
Thank you for recommending Soho Poms — we truly appreciate your support.
Soho Poms 🐾🦴🐶
Bald patchesThanks for helping me treat my…
Thanks for helping me treat my Pomeranian. He had bald patches in his fur and your products really improved his coat . Your advice and support was greatly appreciated. I used the shampoo, leave in conditioner and gave him the omega oil in his food. So pleased !
8 décembre 2025
Avis spontané
Réponse de Sohopoms
Hi Sandra,
This is exactly why we do what we do — thank you so much for sharing this.
We’re absolutely thrilled to hear your Pomeranian’s coat has improved and that those bald patches have started to recover 🥹 That must feel so reassuring for you. Coat health can take time and consistency, so it’s wonderful to hear the shampoo, leave-in conditioner and omega oil have worked so well together.
Thank you as well for trusting our advice — that truly means a lot. Supporting our customers (and their precious pups!) properly is so important to us.
Give your gorgeous boy a little cuddle from us 🐾✨ and thank you again for your kind words.
Soho Poms 🐾🦴🐶
Thankyou so much for the help and…
Thankyou so much for the help and advice on helping me pick the correct sizes and products for our new puppies - we will be a part of the sohopoms family for ever as our dogs grow I know who to contact for the best friendly advice ! The delivery was super fast and the dog carriers , harness and leads are beautiful
Thankyou Charlotte and I wil send you some photos soon
21 novembre 2025
Avis spontané
Réponse de Sohopoms
This is such a beautiful review to read — thank you so much.
Helping you choose the right sizes and products for your new puppies is exactly what we’re here for 🐶✨ Getting everything right in those early stages is so important, so it means the world that you trusted us.
We’re so happy you love the carriers, harnesses and leads — and knowing you feel part of the Soho Poms family truly makes us smile. That’s exactly the community we’re building 🤍
And yes please — I would absolutely LOVE to see photos when you’re ready! 🥰
Thank you again for your support, it means more than you know.
Soho Poms 🐾🦴🐶
Gorgeous items and fantastic customer service
I have ordered from Sohopoms a couple times now and I am over the moon with the quality of the products. They even gave me a more expensive version of the latest order when the item I ordered wasn't up to standard. Customer service is amazing and someone is always on hand to help. Charlotte was really helpful when I contacted them. Thrilled with the harness and the carrier and can't wait to purchase many more things in the future. Thank you ☺️
21 novembre 2025
Avis spontané
Réponse de Sohopoms
This honestly means so much — thank you for such a thoughtful review.
We’re so pleased you’ve been happy with your orders and that you noticed we upgraded your item. If something isn’t up to our standards, it simply doesn’t leave here that way — our customers deserve the best version every time.
It also means a lot that you mentioned the customer service and my help personally — thank you 🥹 We truly try to be on hand whenever anyone needs us.
We’re thrilled you love the harness and carrier, and we can’t wait to help you choose your next pieces in the future ✨
Thank you again for supporting Soho Poms — it genuinely means the world to our small team.
Soho Poms 🐾🦴🐶
Absolutely superb customer service and…
Absolutely superb customer service and products. We ordered three bags as wasn’t sure on sizing and they all arrived a day after ordering
Quality is superb and the medium is perfect for our mini dachshund.
Very very pleased
6 novembre 2025
Avis spontané
Réponse de Sohopoms
Hi Poppy,
Thank you so much for the lovely review! We’re thrilled your order arrived the next day and that the medium is a perfect fit for your mini dachshund — great choice 🐶✨ The quality note means the world to our team.
If you snap any pics, we’d love to see Bodhi in their bag — feel free to tag us on Instagram @soho_poms. We LOVE customers like you 🩷
Big thanks again for supporting our small business!
Warmest wishes,
The Soho Poms Team🐾🦴🐶
Website: [www.sohopoms.com]
Instagram: [Soho_poms]
Facebook: [Soho Poms]
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