We have ordered from Soho Poms multiple times and each time we are blown away by the quality of their bags and other pup items! We have 2 of their carriers which our Pomeranian LOVES! He even uses it... Voir plus
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We have been using Soho Poms since my Pomeranian Melvin was a puppy. We now have three of their carriers; Rainy Bear, Berwick and Camden and love them all! We also get our harnesses from them because... Voir plus
Fabulous Company, products and customer service! My boys LOVE there large SoHO carrier bag so much ! They sit in it even at home 🫶🏻
This bag is very badly designed. I used it twice and ended up throwing it away. The base is extremely rigid and wide, so it doesn’t sit comfortably against the body, and my dog was constantly t... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
At Soho Poms we feel that it’s important that both dog and owner feel extra special and have the finest products to choose from. It’s for this reason that we’ve developed a unique brand that specialises in delivering you and your pooch amazing items 🐶🐾❤️
Coordonnées de contact
Unit 2 Bluegates Business Park, Little Canfield, CM6 1SN, Dunmow, Royaume-Uni
- sales@sohopoms.com
- sohopoms.com
4,4
Excellent
123 avis
A répondu à 66 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
Comment cette entreprise utilise Trustpilot
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Absolutely superb customer service and…
Absolutely superb customer service and products. We ordered three bags as wasn’t sure on sizing and they all arrived a day after ordering
Quality is superb and the medium is perfect for our mini dachshund.
Very very pleased
6 novembre 2025
Avis spontané
Réponse de Sohopoms
Hi Poppy,
Thank you so much for the lovely review! We’re thrilled your order arrived the next day and that the medium is a perfect fit for your mini dachshund — great choice 🐶✨ The quality note means the world to our team.
If you snap any pics, we’d love to see Bodhi in their bag — feel free to tag us on Instagram @soho_poms. We LOVE customers like you 🩷
Big thanks again for supporting our small business!
Warmest wishes,
The Soho Poms Team🐾🦴🐶
Website: [www.sohopoms.com]
Instagram: [Soho_poms]
Facebook: [Soho Poms]
Prompt delivery with good quality
Prompt update and shipping information. Excellent quality of the carrier bag. Perfect gift for my sister for her 2 poms for walking.
5 novembre 2025
Réponse de Sohopoms
Hi there,
Thank you so much for the lovely review! We’re so happy to hear the updates and shipping were prompt, and even happier that you loved the quality of the carrier bag. What a thoughtful gift for your sister — her two Poms are going to look absolutely adorable on their walks! 🐾👜
If you snap any pics, we’d love to see them — feel free to tag us @soho_poms. And if you ever need any help choosing matching accessories or new pieces, we’re always here.
Much love,
The Soho Poms Team 💕
Soho Poms 🐾🦴🐶
Website: [www.sohopoms.com]
Instagram: [Soho_poms]
Facebook: [Soho Poms]
Amazing product
The soho poms shampoo, mask and
bi phase conditioner smell absolutely amazing. Needed something to add some moisture to my poms fur as it was extremely dry and cotton wool like. Only used it once and can already see a difference. His fur is so soft, easier to brush and he smells divine!! Delivery was quick too.
3 novembre 2025
Réponse de Sohopoms
Hi Emma,
Thank you so much for your lovely review! We’re so happy to hear that our Shampoo, Mask & Bi-Phase Conditioner have already made such a difference for your Poms — softer, easier to brush, and smelling divine after just one use! 🫧✨
We’re so pleased you were happy with the quick delivery too. Your kind words mean the world to our little team!
Much love,
The Soho Poms Team 🐾
Soho Poms 🐾🦴🐶
Website: www.sohopoms.com
Instagram: @soho_poms
Facebook: Soho Poms
Charlotte was extremely helpful and…
Charlotte was extremely helpful and managed to send out my dog carrier for delivery next day. The product is really gorgeous and very cosy for my daschund!
3 novembre 2025
Réponse de Sohopoms
Hi Marie,
Thank you so much for the lovely review! We’re so happy we could get your carrier out for next-day delivery, and it’s wonderful to hear it’s both gorgeous and super cosy for your dachshund! 🐾🖤
If you share any pics, we’d love to see — feel free to tag us @soho_poms.
Much love,
The Soho Poms Team 💕
Soho Poms 🐾🦴🐶
Website: www.sohopoms.com
Instagram: @soho_poms
Facebook: Soho Poms
Love Soho Poms!
If you’re looking for top class products for your Pom, this is the right place to come. I use the intensive repair conditioner for my boys cotton wool coat and it makes it so much easier to manage, my groomer is impressed with it too. The red Christmas jacket and lead that I bought for chico is very well made, stylish and hard wearing a year or two on. The customer service is really friendly and helpful with any questions that you may have too. Would thoroughly recommend.
3 novembre 2025
Réponse de Sohopoms
Hi Jane,
Thank you so much for this wonderful review and for recommending us! We’re delighted the Intensive Repair Conditioner is helping manage your boys’ cotton-wool coats — and love that your groomer is impressed too. Hearing that Chico’s red Christmas jacket and lead are still stylish and hard-wearing a year or two on absolutely makes our day. 🎄✨
We’re always here for friendly advice or product questions anytime. If you capture any festive walkies, we’d love to see — please tag us!
Much love,
The Soho Poms Team 🐾
Soho Poms 🐾🦴🐶
Website: [www.sohopoms.com]
Instagram: [@soho_poms]
Facebook: [Soho Poms]
Cosy dog carrier loved by my pom
I have been looking for a dog carrier for sometime that had a firm base. I found other dog carriers to be too flimsy. Charlotte was very helpful and offered advise about the different carriers before I purchased the luxury carrier.
I am very happy with the product it is exactly what I have been looking for and my dog loves it! Its cosy, well made and perfect for all sort of days out.
29 octobre 2025
Avis spontané
Réponse de Sohopoms
Hi there,
Thank you so much for the amazing review — this one made us smile! We totally get it — some carriers are so flimsy they feel like you’re carrying a marshmallow with handles 😅 That’s exactly why we designed ours with a firm base and cosy comfort in mind.
We’re so happy you and your pup love your Luxury Carrier — sounds like it’s going to be your new go-to for every adventure 🐾👜
Much love,
The Soho Poms Team 💕
Soho Poms 🐾🦴🐶
Website: www.sohopoms.com
Instagram: @soho_poms
Facebook: Soho Poms
Perfect!
Absolutely love this bag for our small pup.. she has enjoyed it so much and will sleep anywhere inside there!
Soho poms is a lovely small business and I will shop here again and again!
29 octobre 2025
Avis spontané
Réponse de Sohopoms
Hi Rose,
Thank you so much for your lovely review! We’re over the moon that your small pup loves the bag so much she’ll snooze anywhere inside it — that’s exactly what we hope for: cosy, secure, and happy travels 🐾👜💤
We’re honoured to be your go-to small business and can’t wait to welcome you back again (and again!). If you share any pics, we’d love to see — please tag us @soho_poms.
Much love,
The Soho Poms Team 💕
Soho Poms 🐾🦴🐶
Website: [www.sohopoms.com]
Instagram: [@soho_poms]
Facebook: [Soho Poms]
Poorly Designed and Uncomfortable Bag
This bag is very badly designed. I used it twice and ended up throwing it away.
The base is extremely rigid and wide, so it doesn’t sit comfortably against the body, and my dog was constantly tilted and uncomfortable inside.
The straps are thin and slippery, which makes the bag hard to carry on the shoulder—they keep sliding off. The materials also feel very cheap for the price.
On top of that, the shipping was very slow. It took a long time to dispatch, and then they used the slowest delivery option.
Overall, a disappointing purchase—definitely not worth the money.
16 septembre 2025
Avis spontané
Réponse de Sohopoms
Hi Leo,
Thank you for taking the time to share your feedback. We’re very sorry to hear that you weren’t fully satisfied with your experience. At Soho Poms, we always strive for excellence with all our dog carriers. Each one is designed with your dog’s comfort in mind, featuring re-enforced walls for structure and an orthopaedic pillow base for proper support during travel. We’re disappointed to hear this didn’t meet your expectations.
We haven’t received any prior contact from you regarding the issues mentioned, but we’d love the opportunity to help make things right. If you could please reach out to us via email, our team would be more than happy to assist you in finding a solution. Your feedback is very important to us as a growing British brand committed to quality and comfort in every detail.
We look forward to hearing from you!
From us all at Soho Poms 🐾🐶
chihuahua puppy
Having bought a chihuahua puppy I set about the task of finding him a nice harness. Impossible task! I ended up with a ferret harness as that’s all that would fit.
Then I stumbled across this website, easily followed the size guide and within a week I had a beautiful harness that fits, looks great and is extremely well made.
I am really happy with my purchase.
22 septembre 2025
Avis spontané
Réponse de Sohopoms
Hi Janet,
Thank you so much for sharing your experience! We’re absolutely delighted to hear that you found the perfect harness for your chihuahua and that it fits beautifully. It’s wonderful to know our size guide made things easy and that you’re happy with both the look and quality - we know how tricky it can be to find the right fit for the little ones!
As a growing British company, we put a lot of care and attention into ensuring every product is thoughtfully designed and made to last. Your feedback truly means a lot to us and helps us continue to create high-quality, stylish pieces for small dogs everywhere. Thank you again for supporting Soho Poms!
From us all at Soho Poms 🐾🐶
It was great
It was great , I just used for 4 days and I can see result. TBH I didn’t expect it effects that much quickly.
Thanks a lot
2 septembre 2025
Réponse de Sohopoms
Hi Sahar,
Thank you so much for your kind words! We’re thrilled to hear you’re already seeing results after just a few days - that’s wonderful! We really appreciate you taking the time to share your experience and hope you continue to love your purchase.
From us all at Soho Poms 🐾🐶
Charlotte was great and responded my…
Charlotte was great and responded my query as there weren't trackable info on the delivery information. So, I was a little concerned because email was the only contact (hence the 4 stars). She replied with updated tracking info and a status - which was great. As a new puppy owner waiting for a carrier to go to the vet, it's nice to have it on time and a good quality bag (arrived within the 6 day delivery promise).
5 septembre 2025
Avis spontané
Réponse de Sohopoms
Hi Sam,
Thank you so much for your thoughtful review! We’re so happy to hear that Charlotte was able to help and that your carrier arrived right on time. We completely understand how important it is to have everything ready for your new puppy - and we’re delighted you’re happy with the quality too! Wishing you and your little one lots of happy adventures ahead. 🐶✨
From us all at Soho Poms 🐾🐶
Réponse de Sohopoms
Hi Rhys,
Thank you so much for your lovely review! We’re so glad to hear your order arrived smoothly and that everything went well with your Paikka dog coat. We really appreciate you taking the time to share your experience and hope your pup is loving their new coat! 🐾
From us all at Soho Poms 🐾🐶
The harness I bought is beautiful
The harness I bought is beautiful, and lovely quality. Thankyou very much
7 août 2025
Réponse de Sohopoms
Hi Julie,
Thank you for your lovely review and we're so glad that your dog loves their new harness. As a growing business we're constantly striving to make the nations furry friends happy, comfortable and safe in what they wear, so it's great to hear you're happy with the quality.
From us all at Soho Poms 🐾🐶
Delivery came all sealed
Delivery came all sealed, asked to return for a refund as I no longer needed.
I never opened this parcel I emailed pictures and videos all sealed and still won’t refund me.
6 août 2025
Avis spontané
Réponse de Sohopoms
Thank you for your feedback. As per our Terms & Conditions, we are unable to accept returns or issue refunds for beauty products. This policy is in place because these items are not fully sealed, and therefore we have no way of confirming whether they have been opened or tampered with — even if the outer packaging appears sealed. Whether the parcel was sealed on arrival or not, there is no guarantee this was not re-sealed after leaving our premises.
This policy is in place to protect the safety of all pets, and we are unable to make exceptions. We understand this may be disappointing, but the safety of our customers’ pets is our top priority.
Many thanks
Soho Poms Team 🐾🐶
Elixir drops
I used the product early stages. When I saw my mixed Pomeranian loosing fur on his back. He recovered after 2 months of use!! Brushing and oil 2-3 times a week and he looks amazing. He is 15 years old and I didn’t expect his fur to grow back! But they did! So grateful! Thank you!!!!
25 juillet 2025
Avis spontané
Réponse de Sohopoms
Hi Iva,
Thank you so much for sharing this wonderful update! 🐾💛 We’re absolutely thrilled to hear that your beautiful Pomeranian is looking and feeling amazing again — especially at 15 years old! It makes us so happy to know the brushing and oil routine has helped his fur grow back and that he’s thriving.
Give him a big cuddle from all of us at Soho Poms — we’re so grateful for your kind words and support! 💕🐶
From us all at Soho Poms
🐾🐶
Absolutely love the harnesses
Absolutely love the harnesses.
Purchased 2 for each of my dogs. I had a small issue with the purchase but this was resolved straight away.
Initially, I thought this was a Chinese company posing as a British company so I was sceptical about the quality and customer service prior to arrival but they are 100% British.
I love the harnesses. The dogs look very smart and are matching for once.
I'll be purchasing again to support your small business.
Thank you for your great customer service Charlotte xx
15 juillet 2025
Avis spontané
Réponse de Sohopoms
Thank you so much for your lovely review! 🐾💛 We’re so glad we could resolve your initial query quickly and that you’re happy with the harnesses. Hearing that your dogs look smart and matching makes our day — we love imagining them looking adorable together!
We’re proud to be a British company — we actually started out in Soho, London, which is where the name Soho Poms comes from. Your support for our small business means the world to us, and we can’t wait to see you and your pups again soon.
Thank you from all of us here at Soho Poms! 🐶💕
Outstanding service
I had an issue with a harness I bought and I got in touch with a lady called Charlotte. Who took care of the matter immediately.
All I can say is the service that Charlotte delivered was impeccable! Her response to emails where immediate her understanding of the issue and the product was outstanding and her customer service skills were 2nd to none. Charlotte looked after me from the start to the finish and resolved my problem instantly I couldn’t recommend this company enough.
Soho poms need to be extremely grateful to have such a talented and well gifted lady working for them she’s a credit to the company. And this lady is someone you would definitely want to keep.
10/10 for all services and this was down to Charlotte.
Thank you again
Best wishes
Leighton Bentley 
18 juin 2025
Avis spontané
Réponse de Sohopoms
Hi Leighton,
Wow — thank you so much for such an amazing review! 💛🐾 We’re absolutely delighted to hear that Charlotte was able to look after you from start to finish and resolve everything so quickly. Providing exceptional customer service is something we truly pride ourselves on, and your kind words mean the world to us.
We are incredibly grateful to have Charlotte on our team — she’s a huge credit to Soho Poms, and we couldn’t agree with you more! Your recommendation and 10/10 rating have made our day, and we can’t thank you enough for your support.
Wishing you and your pup all the best,
The Soho Poms Team 🐶💕
Jackets were beautiful
An absolute beautiful addition to my Ivys wardrobe. Stunning jacket. Brilliant service.
9 juin 2025
Réponse de Sohopoms
Hi Maryann,
Thank you for your feedback. We’re so pleased to hear you loved the jackets. Please tag us we would love to see your Ivy in our produts ❤️🩵
Thanks from us all at Soho Poms 🐾🐶
I found it very sad that there was no…
I found it very sad that there was no interaction with the company at all. I did in the end send an email and I did get a response. They don’t seem very fussed with customer service and they don’t send anything express they just let it arrive when it arrives you don’t get any notifications. On receiving the products I was shocked that the bag was really expensive and I didn’t think the quality was that great not for the price it was up at, anyway the harness was nice but more of a winter product. I think if they’re trying to be a premium brand, then they need to give you a premium customer service and delivery.
9 juin 2025
Réponse de Sohopoms
Dear Tracy,
Thank you for your feedback. We’re sorry to hear you felt disappointed with your experience, but we’d like to clarify a few points.
Looking back over our correspondence, we can see that we responded to your email and explained that we are a small but rapidly growing business, and we are currently investing in improving our postal systems to ensure faster and more streamlined deliveries. While we may not operate like a large retailer, we take pride in offering personal service and quality products.
We also made it clear that if you were unhappy with any of your items, we would have been more than happy to arrange a return and issue you a refund. However, no such request was made.
We understand that expectations can vary, but we are committed to continually improving our service while maintaining the quality and care that define us as a brand.
The Soho Poms Team 🐾🐶
Yeti Dog Harness
The yeti harness is absolutely beautiful and fits my dog perfectly. Its so well made and I love the soft and cosy fabic My dog, Poppy adores it - sheer luxory!! So my so, I have bought a matching lead. Well deserves the 5 stars!!
3 juin 2025
Réponse de Sohopoms
Hi Christine,
Thank you so much for your lovely review! 🐾💛 We’re thrilled to hear that Poppy loves her Yeti harness — it’s wonderful to know it fits her perfectly and that you’re enjoying the soft, cosy fabric.
We’re so glad you treated her to the matching lead too — she must look absolutely gorgeous in her set! Thank you for the 5 stars and for supporting Soho Poms.
From the team at Soho Poms 🐶🐾
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