Received this heated vest as a Christmas gift and it never worked properly from day one. I contacted customer service hoping they would stand behind their product, but instead I was sent through end... Voir plus
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CUstomer service was very accommodating in crediting the one vest that didn't fit. Unisex item, not listed as such. Battery pack needs frequent charging, may need to buy one from amazon or Walmart.... Voir plus
L'entreprise a répondu
During the Jan-Feb cold snap for 25 consecutive days of subzero temp's and 15-30mph wind chill was toasty warm with my Solana Gear Heated Vest as I spent 3 hours cleaning 6"-12" drifts of snow from my... Voir plus
L'entreprise a répondu
The vests sizing is out of whack and their unisex, so even an XS is too long. My husbands vest doesn’t show the blinking preheat that the directions indicate would take place. Doubt these will work a... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Welcome to Solana Gear, your premier destination for heated apparel and accessories designed to keep you warm and comfortable in every season. At Solana Gear, we specialize in high-quality heated vests, heated gloves, heated scarves, and even heated pillows, complemented by our range of thermal gloves. Our mission is to bring you warmth without compromising style or performance. We pride ourselves on delivering exceptional customer experiences, ensuring that each product not only meets but exceeds your expectations. From the materials we choose to the craftsmanship we deliver, every piece in our collection is a testament to our commitment to quality and affordability. Our innovative designs and reasonable pricing empower you to enjoy outdoor activities to the fullest, regardless of the weather. Experience the warmth from Solana Gear and discover a new level of comfort. Whether you’re embarking on an adventure or simply enjoying the great outdoors, let us be your trusted partner in warmth.
Coordonnées de contact
651 N Broad St, Suite 201, 19709, Middletown, Etats-Unis
- +1 (888) 306-7516
- support@solanagear.com
- solanagear.com
2,6
Bas
257 avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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I made an error with my order
I made an error with my order. They promptly answered my email. They were quick to correct the error. I was impressed. And delivery was prompt.
18 février 2026
Avis spontané
Réponse de Solana Gear
Hi Elizabeth,
Thank you so much for taking the time to share your experience and for the wonderful review. We’re glad to hear that our team was able to respond quickly and help correct the order error for you. Providing prompt and helpful support is something we always strive for.
It’s also great to know that your delivery arrived promptly. Feedback like yours truly means a lot to our team.
Thank you again for choosing Solana Gear!
All the best,
Solana Gear
I paid a premium price for glove liners…
I paid a premium price for glove liners that were supposed to keep my hands warm below zero. I live on a farm and work outside several hours everyday and I just wanted to keep my fingers from going numb. The glove liners are attractive and soft but NOT warm. I paid a ridiculously high price for liners and my fingers still freeze at 20 degrees above zero with a pair of winter gloves over them. Don't waste your money. So disappointed.
23 février 2026
Avis spontané
Réponse de Solana Gear
Hi RS,
Thank you for taking the time to share your honest feedback. We’re sorry to hear that the glove liners did not provide the level of warmth you were expecting, especially given the demanding conditions you work in on your farm. We completely understand how important reliable warmth is when you’re outside for several hours in cold temperatures.
We’re glad to hear you found the liners soft and comfortable, but we’re disappointed to learn that they didn’t perform as well as you had hoped. Your feedback about real-world conditions is very valuable and helps us continue improving our products.
If you’d be open to it, we’d appreciate the opportunity to look into your order and see if there’s anything we can do to assist further. Please reach out to us directly at support@solanagear.com
or +1 (888) 306-7516 so we can take a closer look.
Regards,
Solana Gear
Stay away from this company
Stay away from this company, if you have to exchange something, you have to absorb rhe shipping cost, so no free size exchange, as their ad states, then if you return the item for a credit, you have to pay shipping costs, plus when they issue you your credit, they deduct the delivery shipping cost, even though you received free shipping on the original order. These folks and the customer service people are very misleading, the vests are unisex so the zipper is ass backwards, find a different company.
16 février 2026
Avis spontané
Réponse de Solana Gear
Hi Craig,
Thank you for taking the time to share your feedback. We’re sorry to hear that your experience with the exchange and return process left you feeling disappointed. We understand how frustrating additional shipping costs can feel when you’re trying to find the right fit.
Our goal is always to be transparent about our policies, including how exchanges, returns, and shipping fees are handled, and we apologize if anything about the process came across as unclear or misleading. Your comments about the zipper design and sizing experience are also valuable, and we’ll be sure to pass them along to our team as we continue improving both our products and our communication.
If you’d be open to it, we would appreciate the opportunity to review your order and see if there’s anything further we can do to assist. Please reach out to us directly at support@solanagear.com
or +1 (888) 306-7516 so we can take a closer look and work toward a more satisfactory resolution.
Regards,
Solana Gear
I purchased a heated vest from Solana…
I purchased a heated vest from Solana and after wearing it 5 times (it was 2 months old) the seam next to where the battery pocket is separated and exposed all of the wiring inside the vest. Closer look revealed a defective sewing job along the seam.
When I contacted customer service at Solana they assumed I had somehow damaged the vest despite my description of its use of standing and light walking. They refused to consider their product was defective or they didn’t care if it was. Solana offered a 15% refund on the vest ($8) for me to take it to a tailor for repair which is unrealistic, costly and inconvenient. Solana also acknowledged the vest was not safe to wear without being repaired. Solana said it was no longer under their 30 day warranty for a replacement. There are many other companies out there that sell similar products with higher quality items and better customer service and I suggest using them instead of Solana.
18 février 2026
Avis spontané
Réponse de Solana Gear
Hi Kim,
Thank you for taking the time to share your experience. We’re truly sorry to hear about the seam issue you described, especially given that the vest had only been worn a handful of times. Exposed wiring is certainly not acceptable, and we understand why that would raise both quality and safety concerns.
We’re also sorry to hear that your interaction with our team left you feeling that your concerns weren’t fully considered. That is never our intention. While our standard warranty period is 30 days, we do take product defect claims seriously and want every customer to feel heard and treated fairly.
We would genuinely appreciate the opportunity to review your case again and reassess the situation. Please reach out to us directly at support@solanagear.com
or +1 (888) 306-7516 so we can take a closer look and work toward a more satisfactory resolution.
Thank you again for bringing this to our attention.
Regards,
Solana Gear
This vest is warm
This vest is warm, comfortable & pleasant to wear. Our Iowa winters get cold & my only thought is "I wish I had long sleeves".
Thank you
20 février 2026
Avis spontané
Réponse de Solana Gear
Hi Ellen,
Thank you so much for taking the time to share your experience and for the wonderful review. We’re thrilled to hear that you find the vest warm, comfortable, and pleasant to wear.
Your comment about wishing for long sleeves made us smile. It’s great to know the vest is helping keep you warm, and feedback like yours is very helpful as we continue to improve our products.
Thanks again for your support and for choosing Solana Gear!
Best,
Solana Gear
Your representative
Your representative, Lily, was both knowledgeable and very pleasant to speak with. She made me feel like a valued customer with enjoyable conversation.
16 février 2026
Avis spontané
Réponse de Solana Gear
Hi Dave and Karen,
Thank you so much for taking the time to share your kind words and for the 5-star review. We’re delighted to hear that Lily made such a positive impression and that your conversation left you feeling valued.
We’ll be sure to pass your thoughtful feedback along to her. Our team takes great pride in being both knowledgeable and personable, so it truly means a lot to hear that reflected in your interaction.
Thank you again for choosing Solana Gear. We appreciate your support and look forward to serving you again.
Best,
Solana Gear
Worst quality gloves I have ever had
Worst quality gloves I have ever had, especially for the inflated price charged. After wearing them for 15 minutes at my grandsons hockey game I knew they weren't worth half of what I paid. I decided to return only to find out you can't if they were opened!! Don't buy anything from this company!!
15 février 2026
Avis spontané
Réponse de Solana Gear
Hi Richard,
Thank you for taking the time to share your feedback. We’re very sorry to hear that the gloves did not meet your expectations, especially after such a short period of use. We understand how frustrating that must have been, particularly when you were hoping they would keep you comfortable at your grandson’s hockey game.
We also apologize for any confusion regarding our return policy. Our policies are intended to ensure product integrity and fairness, but we never want a customer to feel misled or disappointed. Your feedback is important to us, and we take concerns about quality seriously.
We would appreciate the opportunity to review your order and see if there’s a way we can assist further. Please feel free to reach out to us directly at support@solanagear.com
or +1 (888) 306-7516 so our team can look into this for you.
Thank you again for bringing this to our attention.
Regards,
Solana Gear
During the Jan-Feb cold snap for 25…
During the Jan-Feb cold snap for 25 consecutive days of subzero temp's and 15-30mph wind chill was toasty warm with my Solana Gear Heated Vest as I spent 3 hours cleaning 6"-12" drifts of snow from my property. I am anxiously waiting the arrival of my Solana Gear Heated Gloves to complete my ensamble.
12 février 2026
Avis spontané
Réponse de Solana Gear
Hi Eddie,
Thank you so much for taking the time to share your experience — and what a test of performance that was! Twenty-five consecutive days of subzero temperatures and strong wind chill is no small challenge, so we’re thrilled to hear your heated vest kept you toasty warm while clearing those snow drifts.
That’s exactly the kind of real-world durability and comfort we design our gear for. We’re excited for you to receive your heated gloves as well.
Thanks again for choosing Solana Gear and for the 5-star support. Stay warm and safe out there!
Best,
Solana Gear
My gloves
My gloves, after just a couple weeks, had a seam give out. Contacted Customer Support by email, received reply within an hour, and issue resolved with replacement gloves being sent out. Jermaine in CS was friendly, very helpful, and made experience comfortable
12 février 2026
Avis spontané
Réponse de Solana Gear
Hi Diane,
Thank you so much for taking the time to share your experience and for the wonderful review. We’re sorry to hear the seam gave out so quickly, but we’re glad our customer support team was able to step in right away and get replacement gloves on their way to you.
It’s great to hear that Jermaine made the process smooth and comfortable for you. Providing friendly, responsive support is something we truly value.
Thank you again for your support and for choosing Solana Gear. We appreciate you!
Best,
Solana Gear
Generally pleased with the fit and…
Generally pleased with the fit and appearance-not too bulky. Worn the vest for a couple of days and it heats as advertised. My only concern is the main zipper which does not operate as smoothly as I think it should and makes me concerned about its durability.
11 février 2026
Avis spontané
Réponse de Solana Gear
Hi Dave,
Thank you for taking the time to share your feedback. We’re glad to hear you’re generally pleased with the fit and appearance and that the vest is heating as advertised.
We also appreciate you mentioning your concern about the zipper. It should operate smoothly, and we understand why that would raise questions about long-term durability. Your feedback is important to us, and we’ll be sure to share it with our product team.
If the zipper continues to give you trouble or becomes more difficult to use, please don’t hesitate to reach out to our support team. We’d be happy to look into it and make sure you’re taken care of.
Thank you again for your honest review and for choosing Ready Walker.
Regards,
Ready Walker
10 Stars
10 Stars! Gave my husband and a friend a vest for Christmas , received it quickly. They love them so much they won’t take them off! I needed an additional battery as my husband has made it his ride or die vest, reached out to customer service, hello Anderson!! He replied quickly, efficiently and just really wowed me with all his help, what a refreshing interaction, he really cared. Love this product and love this company! Karen H.
10 février 2026
Avis spontané
Réponse de Solana Gear
Hi Karen,
Wow! Thank you so much for the amazing review and for sharing such a wonderful experience with us! We’re thrilled to hear the vests were such a hit with your husband and friend, and we love that it’s become his “ride or die” vest.
We’re also so glad Anderson was able to help you quickly and make the process easy. We’ll be sure to pass along your kind words to him. Providing caring, responsive support is exactly what we strive for, so it means a lot to know you felt genuinely taken care of.
Thank you again for your support and for choosing Solana Gear. Customers like you make what we do so rewarding!
Best,
Solana Gear
The battery packs that I ordered only…
The battery packs that I ordered only last 20 minutes
6 février 2026
Avis spontané
Réponse de Solana Gear
Hi Raymond,
Thank you for taking the time to share your feedback with us. We’re sorry to hear that the battery packs are only lasting about 20 minutes. that’s definitely not the performance we expect, and we understand how frustrating that must be.
Battery life can vary depending on settings and conditions, but what you described sounds shorter than normal and may indicate an issue with the batteries or charger. We’d really like the chance to look into this and help find a solution for you.
Please reach out to us directly at support@solanagear.com
or +1 (888) 306-7516, and our support team will be happy to assist with troubleshooting.
Thank you for bringing this to our attention.
Solana Gear
THE PRODUCT WAS OF VERY POOR QUALITY
THE PRODUCT WAS OF VERY POOR QUALITY. I CAN NOT BELIEVE THIS PRODUCT WENT OUT TO MARKET. JUST ITS LOOKS PREVENTED ME FROM EVEN TRYING THE PRODUCT ON.
PERMITTING THIS HEATED VEST TO GO TO MARKET IS A SHAME ON YOU BUSINESS.
I WILL BE VERY CAREFUL WHEN ORDERING A PRODUCT FROM YOUR BUSINESS AGAIN. SHAME ON YOU.02
10 février 2026
Avis spontané
Réponse de Solana Gear
Hi Hundt,
Thank you for taking the time to share your feedback. We’re very sorry to hear that your first impression of the vest was so disappointing. That’s certainly not the experience we want anyone to have, and we understand how frustrating it must feel to receive a product that doesn’t meet your expectations right out of the package.
We take quality seriously and your comments are important to us. If something about the item didn’t look or feel right, we would genuinely appreciate the chance to review it and make things right for you.
Please feel free to reach out to us directly at support@solanagear.com
or +1 (888) 306-7516, and our support team will be happy to assist you. Thank you again for bringing this to our attention.
Sincerely,
Solana Gear
Do not buy these vests
Do not buy these vests. I bought 2 vest before Christmas. ! went bad in less than 3 weeks and the the other went bad at 1.5 months. I called customer service (Grayson) and he said no refund and no replacement on either vest. He said I can get get a free battery??? The battery is not bad. He didn't even listen to me. You get what you pay for. Pay more somewhere else.
9 février 2026
Avis spontané
Réponse de Solana Gear
Hi there,
Thank you for taking the time to share your feedback. We’re very sorry to hear about your experience and the frustration you described. Having both vests stop working so soon is certainly not what we want for any customer, and we understand how disappointing that must feel.
We’re also sorry to hear you felt unheard during your call. That’s never the experience we aim to provide. Our goal is always to listen carefully and work toward a fair solution, and we appreciate you bringing this to our attention.
We’d truly like the opportunity to review your case again and see how we can help. Please reach out to us directly at support@solanagear.com
or +1 (888) 306-7516, and our team will be happy to take another look and assist you further.
Regards,
Solana Gear
Bought as a gift He loves it Thanks
27 décembre 2025
Avis spontané
Réponse de Solana Gear
Hi Marice,
Thank you so much for taking the time to leave a review! We’re so glad to hear the vest was a hit and that he loves it.
We truly appreciate you choosing Solana Gear and sharing your experience with us. If there’s ever anything we can help with, our team is always here for you.
Best,
Solana Gear
Solana heated vest, oversold & under delivered
I received my Vest & also bought 1 for my mother as a Christmas gift. I was disappointed right from the start with the flimsy feel of the vest. But I was determined to like it and use it. I found the batteries took a very long time to recharge and found that if I used a charger for a tablet instead of phone it seemed to help. Then within 2 weeks the zipper came apart in the middle, this happen a couple of times. But what made called for refund was the zipper toggle came completely apart. Unfortunate this happen 35 days after I ordered.
Their return policy is within 30 days. When I called they agreed to give me a 30% refund. I wanted a product that works not a partial refund.
6 février 2026
Avis spontané
Réponse de Solana Gear
Hi Ron,
Thank you for taking the time to share your experience and for your honest feedback. We’re truly sorry to hear that the vest didn’t meet your expectations, especially after purchasing one for yourself and another as a gift. We understand how disappointing it must have been to experience issues with the zipper and battery performance so soon after receiving it.
What you described is certainly not the quality or durability we aim to provide. While our return policy is set at 30 days, we never want customers to feel stuck with a product that isn’t working as it should. Your concerns about the refund option and wanting a fully functional product are completely understandable.
We’d really appreciate the opportunity to look into this further and see how we can help make things right. Please reach out to us directly at support@solanagear.com
or +1 (888) 306-7516, and our team will be happy to review your case and assist you.
Thank you again for bringing this to our attention.
Solana Gear
I ordered two vests and was…
I ordered two vests and was disappointed that there were not better instructions. I ordered an 2XL and one for my wife XL, and both were a bit small. I also don't like the fact that the zipper on mine is on the left i.e. unisex. I have found that Customer Service has been very helpful and kind. I did order two scarfs and like them but again no good instructions and a bit short.
15 décembre 2025
Avis spontané
Réponse de Solana Gear
Hi Patricia,
Thank you for taking the time to share your honest feedback with us. We’re sorry to hear the sizing and instructions didn’t fully meet your expectations, and we understand how frustrating that can be when you’re hoping for a perfect fit right away. Your comments about the zipper style and scarf length are also helpful, and we’ll be sure to share them with our product team as we continue improving our designs and guidance.
That said, we’re really glad to hear our customer service team was helpful and kind. We always want to make sure you feel supported every step of the way.
Thank you again for choosing Solana Gear and for your thoughtful feedback. Please don’t hesitate to reach out if we can assist you further.
Warm regards,
Solana Gear
The zipper on the vest broke in less than two weeks after arriving
I wish I would have been aware of this website before I bought the Solana Gear heated vest. I bought this vest for my father who is in hospice, his body is very cold and the heated vest was purchased to try and warm him up a bit. After paying considerable money for the vest and accessories, we had the vest for barely two weeks before the zipper broke and the vest was useless. I then tried to return the vest and get another sent out to me at no charge, and Solana Gear wanted me to take a photo of the broken zipper for their review to determine if the vest should be returned. I am there very often, but on the few days I have to be taking care of my own business, I am not able to travel to take a picture of the broken zipper and no one else with Iphone access is there right now. Today while I am at home trying to run my own house and take care of business I have had to ding around with Solana Gear and it has taken a lot of time with zero result. I would not recommend purchasing the Solana Gear heated vest.
31 janvier 2026
Avis spontané
Réponse de Solana Gear
Hi DeeDee,
Thank you for taking the time to share your experience. We’re truly sorry to hear about what happened especially knowing the vest was purchased to help keep your father comfortable during hospice care. We can only imagine how important it was for everything to work smoothly, and how frustrating this situation must have felt.
A zipper breaking so quickly is absolutely not the quality we aim to provide, and we apologize for the inconvenience the photo request caused. While we sometimes ask for photos to help our team assess issues faster, we understand that your circumstances make that difficult, and we never want the process to add stress during such a sensitive time.
Please reach out to us directly at support@solanagear.com
or +1 (888) 306-7516, and our support team will personally assist you as quickly as possible. We’d truly appreciate the opportunity to make this right for you.
Regards,
Solana Gear
Major snow storm
We recently had a major snow storm and I used while I was out clearing snow and it worked very well, keeping me comfortably warm the entire time.
25 janvier 2026
Avis spontané
Réponse de Solana Gear
Hi RR,
Thank you for taking the time to share your experience with us! We’re glad to hear your vest kept you comfortably warm during the recent snow storm.
Staying warm while clearing snow is no small task, so it’s great to know the vest helped make the job more comfortable for you. Feedback like this means a lot to our team.
Thanks again for choosing Solana Gear and for your support. If you ever need anything, we’re always here to help.
Regards,
Solana Gear
Great customer service…
While I received a damaged glove and wanted to return it and get a refund I have to day customer service was very helpful and processed my refund immediately.
4 février 2026
Avis spontané
Réponse de Solana Gear
Hi Richard,
Thank you so much for taking the time to share your feedback and for the 5-star review. We’re sorry to hear that you received a damaged glove, but we’re glad our customer service team was able to step in quickly and process your refund without any hassle.
We always want to make things right as smoothly and promptly as possible, so it’s great to hear you felt supported throughout the process. Your kind words truly mean a lot to us.
Thank you again for choosing Solana Gear. We appreciate your support and hope to serve you again in the future.
Best,
Solana Gear
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