I cannot thank Deborah enough for the amazing help, kindness and support she has shown me during what has been an incredibly distressing time. Dealing with a difficult situation is never easy, b... Voir plus
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Lisez les avis des autres
I spoke with Jade. She was excellent, covering everything, even including offering support services. She didn't rush or get impatient and did a very professional job. I think she's a model 'te... Voir plus
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I have just made a claim against Somerset Bridge after one of their customers drove into boards outside my home. Having read some of the poor reviews I am pleased to say I have had a fantastic experi... Voir plus
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I had a really positive experience speaking with Ethan H who handled my call today. I was feeling quite anxious about the situation and had to ask him to repeat things a few times, but he was incred... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
We strive to be an innovative, customer- focused insurance group; providing an excellent experience through collaboration and consistently delivering value.
Coordonnées de contact
Lysander House , BS10 7TQ, Bristol, Royaume-Uni
- 0344 8409500
- Reviews@sbgl.co.uk
- somersetbridgegroup.com
3,9
Bien
654 avis
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Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 96 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
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Do not use this company terrible vile…
Do not use this company terrible vile company they scam you, lie, are slow, lazy and mess your case up by applying for wrong councils for footage and even doing it way to late so it gets removed, will non fight your case and push for 50/50 blame even though impact report and clear evidence on WhatsApp and from the damage proves it's not your fault and it was you that was hit from the side by the front of another car, when dealing with your claim they say they deal with personal injury then they say they don't late into your claim, they don't get none of your details right on payment for your car and blame you so they can delay your claim then you have to fight for it then they send it after at least 20 calls for them to correct your details they have put in wrong, apply for SAR and to have copies of all your information and calls they ignore it and and don't send it you and half the calls are missing they think you won't realise but fortunately I have a thing called call history and can see everything they haven't sent, they say everything they can to stop you from sending it to court and fighting for justice and your claim. This goes on forever and the worst thing is I have it all recorded and have emails of there contradictions and lies. Make sure you recorded everything and have the ombudsman involved ready before dealing with these scammers and have treated me worse and done way less then a non fault company would that doesn't go off your insurence and that's shows how bad this company is.
13 octobre 2026
Avis spontané
Karon was very friendly helpful
Karon was very friendly helpful, understanding, quick to resolve my issue and sympathetic. Would very much recommend
12 octobre 2026
Avis spontané
I cannot thank Deborah enough for the…
I cannot thank Deborah enough for the amazing help, kindness and support she has shown me during what has been an incredibly distressing time. Dealing with a difficult situation is never easy, but Deborah went above and beyond to make the experience that little bit less overwhelming.
She was compassionate, patient, understanding and genuinely reassuring throughout. It made such a difference to speak to someone who took the time to listen, showed genuine care and made me feel supported when I needed it most.
Customer service like this deserves to be recognised. Deborah is a real credit to Somerset Bridge Group and Go Skippy, and I sincerely hope her efforts are acknowledged. She has made a difficult situation much easier to navigate, and I am truly grateful for her professionalism and kindness
Thank you, Deborah, for being so understanding and for providing such exceptional support when I needed it most. You are an absolute star⭐
9 octobre 2026
Réponse de Somerset Bridge Limited
Hello,
Thank you for providing feedback about your recent interaction with one of our agents. We understand how stressful being involved in a claim can be and strive to provide excellent customer service. We are pleased to hear that you have had a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
My telephone call was answered quickly…
My telephone call was answered quickly and efficiently. What more can you ask for?
5 octobre 2026
Réponse de Somerset Bridge Limited
Hello,
Thank you for providing feedback about your recent interaction with one of our agents. We understand how stressful being involved in a claim can be and strive to provide excellent customer service. We are pleased to hear that you have had a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Their website was easy to use
Their website was easy to use. The call back was quick and the caller was friendly and helpful. The whole process was very efficient.
22 septembre 2026
Réponse de Somerset Bridge Limited
Hello,
Thank you for providing feedback about your recent interaction with one of our agents. We understand how stressful being involved in a claim can be and strive to provide excellent customer service. We are pleased to hear that you have had a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
I wanted to make a complaint but was…
I wanted to make a complaint but was told I cant because I was not a policy holder or got insurance with them, I was the 3rd party. There customer hit my car they denied it but they took full responsibility and liability. But I stressed i can make a complaint with there complaint department they was not having any of it. As soon as I emailed there claims department and PI I got a reply stating they have blocked my emails... WOW did the truth hurt.. they say they care really is that how they deal with 3rd party claims out right disgusting behaviour and giving false information.... the law is clear i have a right to raise a complaint whether or not I have insurance with you. They are in breach of the equality act and they don't like the fact.
15 septembre 2026
Avis spontané
Réponse de Somerset Bridge Limited
Hello,
Firstly, we aim to provide excellent customer service at all times, and I am sorry that you do not feel we have done so in this instance.
We take all customer feedback seriously especially when it comes to your customer service experience. In order for us to improve and develop we would like the opportunity to discuss your overall experience with yourself.
You can contact us on 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Great customer service
I spoke to such a lovely lady, who was very reassuring. Great customer service and very understanding.
14 septembre 2026
Réponse de Somerset Bridge Limited
Hello,
Thank you for providing feedback about your recent interaction with one of our agents. We understand how stressful being involved in a claim can be and strive to provide excellent customer service. We are pleased to hear that you have had a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Excellent customer service
Karen who dealt with me on the phone was very kind and compassionate as well as providing all the information I needed. Genuinely very impressed by your customer service thank you.
11 septembre 2026
Réponse de Somerset Bridge Limited
Hello,
Thank you for providing feedback about your recent interaction with one of our agents. We understand how stressful being involved in a claim can be and strive to provide excellent customer service. We are pleased to hear that you have had a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Réponse de Somerset Bridge Limited
Hello,
Thank you for providing feedback about your recent interaction with one of our agents. We understand how stressful being involved in a claim can be and strive to provide excellent customer service. We are pleased to hear that you have had a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Compassionate and really helpful…
Compassionate and really helpful explained everything to me. After a traumatic event it was really nice and kind.
4 septembre 2026
Réponse de Somerset Bridge Limited
Hello,
Thank you for providing feedback about your recent interaction with one of our agents. We understand how stressful being involved in a claim can be and strive to provide excellent customer service. We are pleased to hear that you have had a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Really good customer service from karon…
Really good customer service from karon . Was a pleasure speaking to her she is really kind and professional.
2 septembre 2026
Réponse de Somerset Bridge Limited
Hello,
Thank you for providing feedback about your recent interaction with one of our agents. We understand how stressful being involved in a claim can be and strive to provide excellent customer service. We are pleased to hear that you have had a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Do NOT insure your car or anything with…
Do NOT insure your car or anything with summerset bridge group/goskippy
Accident happened almost 7 weeks ago, my car was stationary with the engine off, firstly i got put through to ax(accident exchange) to deal with the claim, the third party is disputing liability and is taking a very long time so ax told me that I need to go through my insurance now instead, I notified them that I had to do that a week ago now and i have just had a call from them today that I basically have to go through the entire thing from the start all over again!! My car has been written off and as far as i was aware all I was waiting for was the money for my car but now they are saying that the offer ax gave me they dont recognise and they have to do their own offer which will take another 5-6 working days to be sorted! Plus they want me to go through all of the details AGAIN about the accident which I had already done on the day the accident happened
AVOID THEM AT ALL COSTS
2 septembre 2026
Avis spontané
Réponse de Somerset Bridge Limited
Hello,
Firstly, we aim to provide excellent customer service at all times, and I am sorry that you do not feel we have done so in this instance.
We take all customer feedback seriously especially when it comes to your customer service experience. In order for us to improve and develop we would like the opportunity to discuss your overall experience with yourself.
You can contact us on 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Charlotte was extremely helpful going…
Charlotte was extremely helpful going through the claims process after an accident
1 septembre 2026
Réponse de Somerset Bridge Limited
Hello,
Thank you for providing feedback about your recent interaction with one of our agents. We understand how stressful being involved in a claim can be and strive to provide excellent customer service. We are pleased to hear that you have had a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Réponse de Somerset Bridge Limited
Hello,
Thank you for providing feedback about your recent interaction with one of our agents. We understand how stressful being involved in a claim can be and strive to provide excellent customer service. We are pleased to hear that you have had a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Very efficient
Very efficient. Keep you up to date and well informed and quick to respond.
13 août 2026
Réponse de Somerset Bridge Limited
Hello,
Thank you for providing feedback about your recent interaction with one of our agents. We understand how stressful being involved in a claim can be and strive to provide excellent customer service. We are pleased to hear that you have had a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Waste of time company
This is the worst company you could insure your car with.
I was reversing out of a parking space,my then 84 year old mother in the car when a less than gentle man slammed into the back of me ,an eye witness saw the whole thing and verified to police that he was to blame.he drove away not giving any details, then reported to police i reversed into him.this wonderful Somerset bridge company informed me I was at fault 100%..needless to say this company is not worth insuring your car with, they only want your money and avoid paying out at what ever cost. Mainly your cost . Don't insure your car with them they are a fraud.
Regards
Graham
Please do contact me I will tell you the whole story.
They stink.
23 août 2026
Avis spontané
Réponse de Somerset Bridge Limited
Hello,
Firstly, we aim to provide excellent customer service at all times, and I am sorry that you do not feel we have done so in this instance.
We take all customer feedback seriously especially when it comes to your customer service experience. In order for us to improve and develop we would like the opportunity to discuss your overall experience with yourself.
You can contact us on 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Extremely disappointing claims handling
Extremely disappointing claims handling
Very disappointed with how Somerset Bridge has handled our total-loss claim. We were completely innocent parties - our parked vehicle was damaged following a police chase that ended on our property, with the vehicle coming into our garden. This was entirely non-fault on our part.
Despite this, communication has been extremely poor, with repeated promised callbacks and updates that never happened, emails going unanswered and us constantly having to chase for basic information.
Most concerningly, we discovered that our vehicle had been placed into a live Copart auction without our knowledge while the settlement was still disputed and before we had accepted the valuation. We contacted Copart ourselves and the vehicle was subsequently removed from auction.
Several important issues we raised were not properly resolved or answered in the Final Response.
We have now received their Final Response but remain extremely dissatisfied with both the outcome and the handling of the claim. The complaint is now being referred to the Financial Ombudsman Service for independent investigation.
I will update this review once the Ombudsman has considered the case.
17 juillet 2026
Avis spontané
Réponse de Somerset Bridge Limited
Hello,
Firstly, we aim to provide excellent customer service at all times, and I am sorry that you do not feel we have done so in this instance.
We take all customer feedback seriously especially when it comes to your customer service experience. In order for us to improve and develop we would like the opportunity to discuss your overall experience with yourself.
You can contact us on 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
DO NOT USE THIS COMPANY
DO NOT USE THIS COMPANY. We purchased our car 4 months ago and we were really happy with it. A police chase that ended up in our garden totaled our car. Go Skippy and Somerset Bridge decided our car was worth thousands less than we paid. They have lied multiple times, ignored SARs requests, and stated that the £10k worth of optional extras added zero value to the car. Also, they tried to sell our car on Copart without paying us or telling us they were doing so. So we are now going to the Financial Ombudsman Service.They are the worst company I have ever had to deal with; they lie, don't answer calls, and don't care about the people they insure. Do yourselves a favor and don't use this company. If and when the worst happens, they will rip you off
16 juillet 2026
Avis spontané
Réponse de Somerset Bridge Limited
Hello,
Firstly, we aim to provide excellent customer service at all times, and I am sorry that you do not feel we have done so in this instance.
We take all customer feedback seriously especially when it comes to your customer service experience. In order for us to improve and develop we would like the opportunity to discuss your overall experience with yourself.
You can contact us on 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
A FINANCIAL DESTROYER. Do not sign up unless you want to lose your money!
DO NOT SIGN UP WITH THIS COMPANY. If you buy a policy from Somerset Bridge Insurance, you are throwing your money completely down the drain. They are a financial danger to anyone who signs up with them, and they are hands down the worst insurer in existence.The moment you actually need to make an accident claim, your money is gone. I was in a clear-cut, rear-end collision where the other driver openly admitted liability. Even with zero doubt about who was at fault, Somerset Bridge has done everything possible to avoid paying out. They invented a blatant lie claiming they "couldn't get hold of their policyholder via phone or email" just to freeze the claim.Their staff are completely rogue. When you question their lies, they literally hang up the phone on you. They stonewall you, fabricate excuses, and claim they "cannot disclose information" to keep you trapped in the dark. You will spend weeks getting absolutely nowhere. They intentionally drag out claims hoping you will give up your money and disappear.I have now had to involve the Financial Ombudsman Service to fight them. Somerset Bridge needs to be urgently investigated by regulatory bodies and struck off for their corrupt behavior. If you value your money, your vehicle, and your sanity, stay far away from this company. Only people who want a complete financial nightmare would choose them. DO NOT BELIEVE THE POSITIVE REVIEWS HERE CHECK GOOGLE REVIEWS
17 août 2026
Avis spontané
Réponse de Somerset Bridge Limited
Hello,
Firstly, we aim to provide excellent customer service at all times, and I am sorry that you do not feel we have done so in this instance.
We take all customer feedback seriously especially when it comes to your customer service experience. In order for us to improve and develop we would like the opportunity to discuss your overall experience with yourself.
You can contact us on 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Fantastic policy
Fantastic policy. Ive had my car vandalised by a plumber i won a case with at court. Go skippy have a vandalism protect scheme where I havent had to pay excess or lose my Ncd. In a time of high stress it alleviated alot of that when I spoke to the call agent. She was brilliant.
19 août 2026
Avis spontané
Réponse de Somerset Bridge Limited
Hello,
Thank you for providing feedback about your recent interaction with one of our agents. We understand how stressful being involved in a claim can be and strive to provide excellent customer service. We are pleased to hear that you have had a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
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