Somersets Avis 

While fulfilment has always been a bit iffy, the company seems to have ceased operating. Order placed mid-December has not arrived over 5 weeks later. Phone number on website is no longer in operation. Seems a strange way to destroy customer loyalty built up over 15 years+

Do not order from this company!
My friend and I ordered £30 each of oil and received nothing despite several e mails to the company and the owner.

Hi, My husband used Somerset for years, but has not received his latest order.

I have used this Somerset Oil for many years as the best shaving oil on the market. However my last order never arrived and I have had no response to my emails. heir phone number is no longer in use! Looks like I should have bought on Amazon rather than direct with thecompany, at least I would get my money back.

I have used this product for many years and it has been ok. However my last order never arrived , they do not respond to emails and there is NO PHONE NUMBER to contact. Something bad is happening with this company; there are many good alternatives and I will not be using them ever again.

As previous reviews there is obviously a big problem. No order arrived, no emails answered and phone disconnected.

I placed an order at the end of August which never arrived. A week afterwards there was fraudulent activity on my credit card. This website is clearly not secure anymore - avoid, avoid, avoid.

Same as other recent posters - great service in the past but following an order I placed in October 2025 they seem to have gone to ground and are uncontactable. Also my card provider had to give me a new card with a new number following fraudulent activity detected on it after I used it on the Somerset’s website, my only non Apple Pay/Paypal use of the card for months.

My card was fraudulently used a few weeks after I tried to order from Somerset's.
I think it's highly likely it's related as the attempts were in the UK and I'm not. Their's was the only UK site I've ordered from with this card.
Had to block the card when I spotted the suspicious activity. Screwfixdirect's site allows online ordering without verification. :(
It's a shame, as I love their oil. Now I have to look for an alternative.

Ordering direct now seems to be impossible and not sure if their web-site has been compromised. I bought through 3rd party seller Dolphin Fitness as they have very good TrustPilot reviews. Stocked up on 4 of the larger bottles which should hopefully last me for a year or two. I had poor experience ordering from Amazon as was sent smaller size bottles than I paid for. Got quick refund but lost confidence in using Amazon to buy. Hopefully Somersets will sort out their current issues soon. I think it would be better for them to only sell from good 3rd party companies like Dolphin. I’ve had concerns for a long time about their online website with very poor payment security. They should stick to what they are best at which is making the best shaving oils on the market. Let others deal with the shipping logistics that hopefully that will help with fulfilling orders quickly and efficiently. It’s very annoying that the big companies like Gillette etc. have so much of the market where imo Somersets shaving oils are much better and use far less packaging.

Like others, I have been a customer for many years (20+).

Order has not arrived after almost a month. 3 emails unanswered. I looked here to see if others had the same problem and here we all are!

It's a small business as far I I know, that I have always been keen to support; I can understand and forgive illness emergency of course, but they do need to communicate.

I've been patient and waited almost a month.

I will never be back and I no longer recommend them.

If I could give them zero stars I would. Been using this company for several years without a problem. As previous reviews there is obviously a big problem. No order arrived, no emails answered and phone disconnected.
Have to mark it down as a loss.
However I did get from Amazon, they still have stock. Just had to pay again !!
Somersets need to be honest and stop taking orders if they are not fulfilling.
Do not buy from them direct, waste of time.

As with other reviews, I have had the same problem. Although in the past my orders came through within 5 to 7 days at the longest, I have now been waiting nearly 2 weeks still no delivery. I have emailed them but no reply. Unable to find a contact number as the one on their website no longer works. It does look as though they are going into administration, such a shame as I have been ordering their shaving oil for many years.

I managed to track down their phone number, (not the one on their website) to complain about non delivery after three weeks. The call was answered by someone who was obviously in poor health who, when he could speak, said there was a problem with the ordering system, had no idea when the order would be delivered, but that it would be, and said customers had not been charged. When challenged he put the phone down.

Similar to other posters. Ordered my usual shaving oil on 20 July, no response after the initial order confirmation email.

As with other posters, my credit card has not been charged. Also no response to follow up emails.

I assume they have ceased trading, which is a shame, I think I have been ordering from Somersets for about 25 years !

THIEVES!
Happy to take your money when placing an order but that's it - no delivery ever arrives. Two months after placing an order, nothing. No delivery, no response to repeated emails to orders@ and davidsomerset@ to find out where my order is, to date, I've had no communication. This company is a sham - do NOT buy anything from them.

I have been using Somersets shaving oil and products since they started in the early 1990s. Originally avaialble ffom Sainsburys but they stopped stocking them (although Somersets website claims Sainsbury's still sell them). Therefore, for years now I have been ordering online but for the past couple of years I have had to chase them for my orders. My last order was nearly a month ago and still waiting for delivery, despite a couple of emails sent to them which have not been acknowledged. i will not order again. Pity, because the products are great, but the custmer service is no-existent.

I've been a loyal David Somersets customer for well over 20 years. Placed an order on 2nd July but received nothing and no response to follow-up emails.

The website certificate expired but is now replaced with one from williamsandhill dot com which is clearly wrong and why people are getting warnings about accessing the Somersets site.

No idea what's going on but it's probably best to avoid for now at least.

I don't think my credit card (only used for online shopping) has been charged but it was used fraudulently two weeks after placing the order. Obviously that could just be coincidental be aware.

I've always liked their products but I agree, it looks like they may have gone bust. Or worse, maybe somebody hi-jacked their website? Pleased to hear from Lacrimosa that they didn't take payment, but their website is insecure (not https://) so risky to enter card details. That Brighton phone number is suspicious as the company is/was in Oxfordshire. Landys Chemist in London NW has some Somerset products in stock but only for callers to their shop.

Mens moisturiser spf15. Like the product and previously bought it via the ethical superstore. I bought 4 x Moisturiser direct from Somersets.com this time. 5 weeks later nothing has arrived. I have emailed 4 time, no response. Shame they can't reply to their "contact us" email address. I won't be buying it again