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Lisez les avis des autres

Noté 5 sur 5 étoiles

Michelle Contois stayed in contact to assure me the bed was in transit. The delivery guys had never put a Sondercare bed together, but they did a terrific job and showed me how everything worked befor... Voir plus

Noté 5 sur 5 étoiles

Spending $8k online is always a little concerning but Sondercare was excellent! Communication was there every step. We received the bed in 7 days and LOVE it. The contractor who handled setup only ga... Voir plus

Noté 4 sur 5 étoiles

Company was very responsive. The “white glove” delivery wasn’t what we expected. It was a moving van not connected with the Sondercare Company. They brought the wrong sized bed and had to make a secon... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

This company is quality. They are available for any questions or concerns, and really care that you are comfortable & satisfied with the purchase & experience. The bed for my dad was delivered on time... Voir plus

À propos de l'entreprise

  1. Fabricant de matériel médical
  2. Fournisseur d'équpement médical
  3. Magasin de matériel médical

Écrit par l'entreprise

At SonderCare, we're committed to bringing top of the line home care products to the North American market. One of our most popular offerings is the Aura line of home hospital beds. We've made it our mission to supply the home healthcare and senior living market with the best hospital beds, mobility devices and safety accessories available. What sets our beds apart is that they deliver all the care and support of a traditional hospital bed, but with a luxury, stylish, and non-institutional design. Plus, they meet and exceed all the current medical certification standards. For over three decades, we've been revolutionizing the homecare product industry, covering everything from engineering and production to marketing and sales. Our team is united by a common passion: helping people lead better lives through innovative home healthcare products sourced from around the globe.


Coordonnées de contact

4,7

Excellent

TrustScore 4.5 sur 5

132 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

A répondu à 50 % de ses avis négatifs

Répond généralement dans un délai de plus d'un mois

Comment cette entreprise utilise Trustpilot

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Their beds have been a true blessing…

Their beds have been a true blessing during this difficult time thanks to Nathan and SonderCare for always being a phone call away

12 avril 2024
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Réponse de SonderCare

Thanks for the review! We are happy to hear that our bed has provided comfort during a difficult time.

Noté 4 sur 5 étoiles

We needed it quick and that's what…

We needed it quick and that's what happened! Friendly and top quality I have to say and now we have a premium hospital bed for our home. Thanks to Kyle and Nathan for great work

12 avril 2024
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Réponse de SonderCare

We appreciate your feedback! We are happy to hear you had a positive experience, we pride ourselves on fast delivery alongside exceptional service. If there is anything you need in the future please reach out, we are happy to help!

Noté 5 sur 5 étoiles

I know it was a more expensive bed but…

I know it was a more expensive bed but it helped me get more comfortable at night and sure I'm grateful for that. Chad was ready to go on delivery day and everything was working quickly

12 avril 2024
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Réponse de SonderCare

We are happy to hear our bed has help make you more comfortable! Please let us know if you need anything in the future, we are happy to help!

Noté 5 sur 5 étoiles

The aura hospital bed has been AMAZING…

The aura hospital bed has been AMAZING for my dad. They helped us learn about the bed over a virtual demo and Chad helped us setup and get it ready. AMAZING!

12 avril 2024
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Réponse de SonderCare

We appreciate your feedback! We are happy to hear that the Aura bed has made a positive impact for your dad. Please let us know if you need anything in the future, we are happy to help!

Noté 5 sur 5 étoiles

We rented a hospital bed for 2 months…

We rented a hospital bed for 2 months for out 97 yr old mother. It was delivered on time without any damage to the narrow hallway. As they were delivering the bed Mom fell again and didn't get home till 2 weeks later. Sondercare did not charge us for those 2 weeks. When we returned the bed it was picked up again in less than 24 hours. Seyar was always very helpful and supportive of our needs. Thank you Seyar.

11 avril 2024
Avis spontané
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Réponse de SonderCare

We appreciate your feedback! We are glad to hear that the delivery went well. We understand how important it is to accommodate your mother's needs, and we're grateful for your trust in us during this time. Please reach out if you need anything in the future, we are happy to help!

Noté 5 sur 5 étoiles

The bed is top of the line

The bed is top of the line. The customer service is amazing. Sayer was our delivery person and he was awesome. I highly recommend!

6 avril 2024
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Réponse de SonderCare

Thank you for the review. We appreciate your feedback and review.

Noté 5 sur 5 étoiles

fabulous service, excellent bed

Yes the bed is expensive but it has amazing features looks like a normal bed which makes my Dad feel good. The bed's positions are extremely helpful given my Dad's mobility issues but he does need assistance to enable those features. The remote is a bit tough to digest for an ailing senior with poor vision but with help, the bed has helped improve my Dad's sleep and level of comfort. The set up service is fantastic - our rep was top notch.

20 mars 2024
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Réponse de SonderCare

Thank you for the review. We are glad to hear the beds features and appearance have made you Dad feel good. It's wonderful to hear that the bed's positions have improved his sleep and comfort, and we appreciate your positive feedback.

Noté 5 sur 5 étoiles

Excellent bed, and experience.

Seyar Ibrahimi was very helpful in ordering this excellent bed for my Father. He delivered it and installed it in a timely and efficient matter, making the whole experience easy and stress free.

24 mars 2024
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Réponse de SonderCare

Thank you for your review. We are happy to hear about your positive experience with our representative and our SonderCare bed.

Noté 5 sur 5 étoiles

I was extremely pleased with the white gloves delivery…

I was extremely pleased with the white gloves delivery of my platinum aura bed. The delivery/setup person (Seyar) was very polite, professional, prompt and knowlegeable. He called to let me know he was on the way and even asked if he could bring me a coffee! I asked lots of questions and he was very patient. I love the bed, very comfortable after first night, hopefully many good sleeps ahead.

22 février 2024
Avis spontané
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Réponse de SonderCare

Thanks for the review, Bob. We're delighted to hear about your positive experience with our white glove delivery service, and we're thrilled that you're enjoying the comfort of your Aura Platinum bed!

Noté 5 sur 5 étoiles

Good follow up after purchase

Good follow up after purchase, delivery on time, installers competent, friendly.

15 février 2024
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Réponse de SonderCare

Thank you for the review. Please let us know if you need anything in the future, we are happy to help!

Noté 5 sur 5 étoiles

Great Experience

Sondercare is a professional, well run and organized company. Their communication was excellent throughout the process. Fast and courteous delivery. Great product, happy to recommend.

14 novembre 2023
Noté 5 sur 5 étoiles

Highly recommend

Spending $8k online is always a little concerning but Sondercare was excellent! Communication was there every step. We received the bed in 7 days and LOVE it. The contractor who handled setup only gave us 12 hrs notice but we’re quick and efficient during delivery & setup. Even got a follow up call the next day from Customer Service asking how everything went and if all was well with the purchase. Impressive!

11 octobre 2023
Noté 5 sur 5 étoiles

AMAZING CUSTOMER SERVICE!

The customer service was amazing! I needed a hospital bed for my father quickly. I left a message and they called me after hours to notify me that a bed was available in my area. They walked me through the order process and I could rest easy knowing the bed would arrive before my father was released from rehab!

6 octobre 2023

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