Sonic Drive-InAvis 

Not the first time I've had problems here. Tonight, I ordered 2 burgers with cheese. Drove 7 miles home, we went to eat burgers and one had no beef patty. At least they put lettuce, mayo and pickles in bun. Called them and they said come back and they would fix me another but never apologized. I'll never go back to sonic on Middle Tennessee Blvd. in Murfreesboro TN.

Just went thru the drive thru, ordered 2 jalapeño poppers only received one. Still had to pay for the second order even though they messed up. And didn’t receive my sauce. Terrible experience everytime I come through.
Sonic in phenix city on 80 compromis court.

Ur manager Lily was seen doing drugs and stealing from the safe.

Sonic Rincon GA.Ordered our meal at 9.15 PM it was after 10 PM Before they brought it to our truck of course it was wrong burger and milkshakes had no taste they had ice Chunk in both of them not sure what happened how about your store I have gone by there multiple times after dark where there is no lights on outside not a mistake you see people inside no one outside terrible for your business think there may be a manager issue I'm not a complainer but this store is going down fast sorry Tim we spent $26 for nothing!

Went to sonic in Stillwater, OK on 6th Ave for a simple dinner, it was terrible. Ordered super sonic double cheese burger. First it was supposed to have 2 slices of cheese on burgers, it had just one so they are being cheap and cheating us. The tomato was so hard and not yet ripe it tasted like a cucumber ruined the whole flavor of the burger. No ketchup, how does a cheeeseburger not have ketchup? My drink a refresher was very weak poor flavor. No Mints today in our order.big mistake,big.the chicken sandwich was dark and over cooked. Very disappointed and big waste of money.

I used to love Sonic burgers. But in Lawrence ks the burgers are not hot. They are cold veggies on a bun. They need to grill the meat and also grill the buns so people get a hot sandwich. The burgers have been cold since I moved here 5 years ago. So I almost never go back. When I do it is the same disappointment. The sides are normally hot and good. The drinks are good but always too much ice.

Today my husband and I went to sonic on north street in nacogdoches texas we paid over 8 dollars for a sausage brioche sandwich and when we got it the sausage was not much bigger than a half dollar and it was burnt crispy we were very unsatisfied it had more egg that bread it was terrible will not be going back.

Tasted like fish for a breakfAST BURRITO.

Bought 2 small sonic blast. Both melted ice cream worse than shake consistency. Cuba Missouri Sonic ice cream machine hasn't worked in years so tired of it. Kids running it

Store # 6314 In Waco, Tx. I used the online ordering through the app to place a small simple order. It was to be ready at 1:41pm. I arrived at 1:40, checked in and at 1:48 I was still waiting. I pressed the red button at 1:49 and was told they were "working" on it. Due to the wait time, and this made me late for work, I asked for a refund and the carhop rushed out to give me my order. My order? A hot fudge sundae. It took them 11 mins to make it? Never again. This store needs some attention.

Tried the $7deal meal why ask to customize when they dont both burgershad cheese and wanted on only one No pickles on both and had pickles on both tots were extremely salty and everything was cold..also even mixed up on the drinks!° what a horrible experience..left us both still hungry

I came in the Drive-In at 4:50 pm waited in line till 5:09 mic not working asked if it was working associate was rude yes what do what? Do yall do happy hour I was told no not between 2-4 got my two drinks and 2 sides left at 5:25 I have never waited this long for sonic at other locations.

THEY PUT CHEASE ON MY HAMBURGER
WHENVI SAID NO CHEASE

Put trash cans back in the exits or start picking up my trash in your parking lot. I will no longer haul your trash away in my car for you.

What hasn’t gone wrong? From putting a cold slice of cheese on a piece of meat that’s been sitting for who knows how long to ordering a float that’s taken up to 12 minutes to receive, only after setting inside a hot kitchen to let melt down to nothing more than sludge. It ceases to be apparent when the evidence is way more than clear that there is a serious lack in management at Sonic. Your people can ONLY be as good as the management. Since when did companies trust running their business by kids that can’t even wipe their noses? IF that isn’t the case then your management needs a refresher course in how to successfully run a profitable business. It doesn’t matter which Sonic I patronize, it’s ALWAYS something. I’m done with Sonic!

Ordered 1 unsweetened tea on app at Lake St Louis, MO location. Lady brought me a sweet. I called in fir exchange. Brought me tea #2... also sweet. Called again & said, "maybe your teasing are mixed up". "Nope teas are fine, do you want more sweetner?" No, I want an unsweet tea". Brought me ice #3. I asked it she'd wait a minute, to make sure it's right. She said, " I don't have time for this" & tossed my other one in the bushes in front of me. Dude! I looked at my receipt, this isn't a me problem. Same person every time. Guessing she was alone? But I've done customer service & this was horrible customer service.

Long wait ( understaffed), missing items and i live in a different zip code ; so there was no way i was driving all the way back to rectify the problem. Filed a complaint with customer service ( as advised by the locations manager) , was told they would make it up to me with 2 $5 gift cards added to my app account and have yet to see it. This is after spending over $30 plus a tip ( a tip, for missing sides, what a
joke)... Guess i wont be stopping there again when I'm passing thru their location... Was my first time ever at a Sonic ( East Maple, Canton Ohio) and i guess i should have just drove on by based in this experience. Never again .

I got to Sonic at least twice a week and order the same thing every time. I go today at 11:27 ordered the 4 pcs mozzarella cheese sticks . A pretzel and a lg Dr Pepper. Check Number 52980 it was a Mobil order.
I left got half way to my appointment and reached in the bag and pulled out a corn dog 🫤 no mozzarella cheese sticks . Everything else was correct. Very first time this has happened. This was at 4332 Montgomery Hwy
Dothan , Al. Instead of going back I just ate the corn dog. It was good my sister and I got a laugh out of it. Not upset things happen
Donna Goodwin

I love the concept of Sonic and their drinks menu is unmatched, but the actual execution at my local branch has gone completely downhill. It’s supposed to be fast food, but I routinely end up waiting 15 to 20 minutes in the stall just for a couple of drinks and a side of tots.

To make matters worse, the order accuracy is incredibly hit-or-miss. More than half the time, if I ask for no tomatoes or request a specific sauce, it gets ignored. Last week, I ordered a route 44 cherry limeade and got a plain diet cola instead.

I’ve been eating Sonic for nearly 2 decades & it’s really gone downhill. Employees lack professionalism or getting orders correct.

Today, I asked to try the tropical heat burger with a regular patty or get a sonic burger with the pineapple sauce on it & was told I couldn’t do either. Pretty absurd I have to take the new smash patties if I don’t like them. Something I love about Sonic is the seasonal stuff. Any other restaurant manager would make a sub happen for a customer. This was at the Wadsworth location in Westminster CO — I’ve had lots of issues with this location over the last 2 years causing me to come less & less