Sonic Drive-InAvis 

Sonic in Henderson, Nevada has always been my go to for their American Graffiti style service. And I love their limeaid drink. Fast forward to 2024, being able to order online and to choose delivery or pickup is a plus. The problem with this is the cook(s) are not reading the order receipts correctly. Order 1 placed in October (delivered) did not include my request for no cheese on my burger and no requested whipped cream on the Sonic blast. Order 2 placed in November (pick up) did not include my request for whipped cream on my Sonic blast, and they also did not include mayonnaise on my sandwich as this was a “come with” for this chicken sandwich. Also, I requested extra lime which was not added. Both these could have been excellent orders if the order receipt was read. So making change requests to customize an order doesn’t make since if your order is constantly incorrect. Plus, extras added cost extra, too. So I’m paying for extras I’m not getting. Not a very good way to run a business. And trying to call the restaurant to let them know your order was wrong doesn’t help especially if you had your order delivered because they pass the customer off on the delivery service and the delivery service passes you back to the restaurant. That’s bad customer service!

Someone must teach these people how to cook a french fry. If they turn the temperature up or let them to where they were crispy would be divine. I go to Sonic 4–5 times a week, mostly for drinks, I have ordered the new groovy fries four times and they are so soggy, they are limp, there was no crispiness and they tasted like sonic grease. I am so disappointed.

My experience at Sonic was, pitiful. We ordered four drinks, a hot dog, and some fries. We got our first order at a fair time of about 12 minutes; however, we did not receive one of the drinks we had paid for—which was a Reece’s shake.

We pulled back into the bay to ask about it, and waited from roughly 6:50pm to 7:14pm. We did not receive our, singular, shake, and no one came out to our bay. At this point, we pulled to the drive thru to make sure we got service. The line moved extremely slowly, the technology was glitchy, not showing us our totals, not picking up audio, not showing us who took our order or if it was even taken, and to top it all off, we weren’t the only people who received this service.

There was a car next to us who waited 20 minutes for two drinks, a car to the right of that who didn’t receive their order and eventually left, and the car in front of us at the drive thru didn’t get a burger they ordered.

I know working at a restaurant of any kind isn’t easy, but this was ridiculous. If it takes a few minutes to make the food it’s one thing, but this many errors in orders across such a short time is surprising and either a result of poor management, or employees.

Overall, I cannot recommend Sonic. They have good slushies and shakes, but their actual ability to make your order correctly, or quickly, is pathetic.

This review was about a Sonic in Hendersonville, NC.

Was on lunch break had to wait for 20 mins before even helping .and I'm standing out side in the cold because you can't order inside also didn't give me fries like I ordered gave me tots ....they seem more concerned with there drive thru then there outside customers ....horrible experience....

At the Sonic on Hwy 3 in Dickinson Texas your employees were rude to me. They have had issues in the past with their speakers and kept interrupting my order with "Is that all?" so I spoke louder. The manager even slammed window shut in my face and said in an angry, strident voice" HAVE A GREAT DAY" which sounded to me like " go to hell". I go to Sonic every day but will never go to that one again. Did they even ever get customer service training? They are lacking it!

This bad far the slowest location ever in Irving off beltline

I ordered a medium oreo blast. When I got it they just topped it with a few oreo cookies instead of mixing and blending it into the entire desert. So basically I was just eating ice cream down to the bottom. I will NEVER EVER return to Sonic again. This happend at 3648 N maize Rd. Maize, Ks.
Besides this their people always have nose pearling and long hair. I probably got hair in my desert as well. Never will ho to a Sonic again until I'm promised that you change your policies.

I try to use a coupon for a drink and they said no. yes i want my cherry limeade, no i don’t want to leave empty handed. what happened? I left empty handed.

I've tried to get. Ice at the lake worth sonic for the last month. They tell me every time they have no ice The manager was very rude to me this morning. Do not appreciate that. Never had that problem when they had the old manager.

The lady in service at night by 22:54 pm came to me and let fall down everything in my car and left. I tried to talk to her but she did not take care. I'm a doordash driver. She always do same thing all the times

Nasty… They serve old food and the service is horrible. Trash can overflowing outside just disgusting 🤮
Closed this Sonic (Latham) or hire new workers
Milkshake’s on point…

CHAMPAIGN NORTH MATTIS IS TERRIBLE!!
After attempting to order 2 basic combos and repeating them 5 times to him and him repeating back the wrong items every time he gave up and told us to pull around for the total. Once there we asked to have the order repeated to us. The lady working the window was clearly irritated that we even asked and sighed and then read the order back which was not even close to what we ordered. We were the only ones in the drive-thru….i said that’s not what we ordered and her response was “that’s what y’all ordered. We left and will never be back!!! Stay away from that location or you’ll have to deal with the lazy and careless employees that work there!! 00000-STARS

Well, I decided to order on the Sonic app for the 1st time specifically to take advantage of their on line discounts. We ordered the double cheeseburgers, asked for extra onions. Placed the order and followed their protocol. Arrived on time and did the check in as directed on the app. After about 10 minutes my order popped up on the screen stating that the order was being cooked. Then, the person who brings the food out approaches me with the shake that was part of the order and tells me sorry your order was misplaced, but here's your shake and they are making your order now. Approximately 20 minutes after my initial arrival, I received my food. Got home and none of the burgers had extra onions and were drowned in mustard. I will never use their app again and will think twice about eating Sonic again. It's not like they have the best burgers or prices anyway.

I ordered a smash burger and I read the info on what it was supposed to be. I got my smash burger and it was NOTHING like the picture!!!! No resemblance!!
I use to love Sonic burgers but they have changed their beef Pattie’s and they taste awful! That why I thought a smash burger might just be what I wanted. I was disappointed. Just another reason NOT to buy anymore Sonic burgers!!!!!

I live in Richmond Virginia, I don't eat out much anymore because of this type of foolishness going on. I sent an advertisement with the Sonic smashburger and it looks so delicious I just had to try it. So I ordered the sandwich only because I don't eat out much and I didn't want the fries or a soda. So I went around to pay for my order and the guy he was nice. The sandwich came to around $7 and some change. I pay for my sandwich and I was just waiting for him to give it to me when it come up. So as I was waiting he wasn't busy so I asked him for a cup of water, he said "I will have to charge you for water", I said to myself huh! So then I said excuse me I just ordered a sandwich,,, I can't get any water? He then said he was sorry that he will have to charge me for the water. I asked for a manager. She came to the window,,, I explained to her I ordered a sandwich and I just wanted some water and she looked at me and she said I will have to charge you for that. I said really! I said I just want water to wash it down as I'm eating it she said again no I will have to charge you. So I asked for my money back and she really looked at me like I was crazy or something. After she gave me my money back I then told her,,, y'all are going to lose a lot of business and money. I left,,, in a state of shock or something like that. I still am "Sonic",,, acting like that now!!!
This particular Sonic is on route 1 Chesterfield Virginia. Route 1 used to be Jefferson Davis highway,,,

Ordered a chicken sandwich had very little lettuce on it

Ordered
fries with queso could not even see the queso on the fries

Everytime we go it gets worse

I went to the Sonic at 3838 Parker Road in Wylie, Tx. They were not busy, about 7 cars. I order two Sonic Burgers only, no fries or drinks. After waiting about 15 minutes I was getting very frustrated and then a message comes up on the screen that says Abraham is on the way with my order. I wait another 5 minutes and still no order so I push the button and ask where is my order. A person answers and says he is the only car hop and is trying to get the orders delivered. He tells me how busy they are which was a smoke screen, like I said there only about seven cars there. A couple minutes later a car hop, Abraham I assume, walks by my car with two drinks in his hand for delivery to another car. Now I am beyond frustrated so I get out of my car, walk to the building and tell them I want a credit for my order. He asks me what I ordered and I told him two Sonic Burgers. A young girl standing at the counter hands him a sack with my order. The burgers were already cold and it is my guess they had been sitting on the counter for quite some time. There were four people working inside and one delivering orders. Unbelievable. I am done with Sonic.

The REALLY bad customer service is bad enough, but their gift card scam is THE WORST!!
(1) If there isn't enough on a gift card to use for an order, you can't use it at all;
(2) You can't use what's left on the card and combine it with a debit/credit card to make up the difference and finish the order;
(3) You can't combine gift cards to use up the small amounts left on them for a single order;
(4) You're given the option to add money to the gift card to make it enough for the purchase... BUT then the system will experience "technical difficulties" so that you can't use the money you JUST put on the card!
(5) Calling their regular helpline does you no good. You have to call 877-828-7868 to angrily demand a refund on the gift card.

It's closed now, but I'll be calling first thing in the morning to get ALL the money back that I put on the card.
I AM SOOO DONE WITH SONIC'S THEFT!!

Addendum: Called the 877 number 09-12-24. Told they don't refund gift cards and I have to call the main number, which is where I got the 877 number from because THEY don't refund gift cards, either. SCAM!!