Extremely competitive pricing and terms for an extended warranty. Service-oriented, accommodating sales people. The fact that Forbes gave them their top rating is the reason why I looked into them in... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Michelle was AMAZING and really worked to get me a great deal on 4 cars. With all the computer issues that cars give now knowing I can go into the dealership and have it all covered without me having... Voir plus
Huge shoutout to Joyce at SOS! She was patient, professional, and super knowledgeable. Even though the promotion had expired, she still managed to get me an awesome deal with extra mileage. After shop... Voir plus
L'entreprise a répondu
SOS AUTO PROTECT UNDERWROTE A THREE-YEAR WARRANTY FOR ME IN AUGUST 2025 FOR $1875. FILED A CLAIM IN DECEMBER, YET THEY HAVE PROVIDED NO DECISION AND HAVE STOPPED COMMUNICATING WITH ME AND WITH MY GAR... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
At SOS Auto Protect, we understand that your vehicle is more than just a mode of transportation; it's an essential part of your daily life. That's why we are committed to providing you with peace of mind and financial security through our top-tier extended warranty service. Our mission is simple: to safeguard your vehicle and your wallet from unexpected repair costs. We believe that every driver deserves the confidence of knowing that their investment is protected, which is why we offer comprehensive extended warranty plans that cater to your specific needs. With SOS Auto Protect, you can protect your investment and avoid the financial stress of unexpected breakdowns. Our comprehensive coverage ensures that you're covered for a wide range of repairs, so you can drive with confidence knowing that we have you covered. Your vehicle is a significant investment, and breakdowns can happen at any time. Don't let unexpected repair bills disrupt your life. Choose SOS Auto Protect as your extended warranty service provider and enjoy the security and peace of mind that comes with our comprehensive coverage. Join the thousands of satisfied customers who have experienced the SOS Auto Protect difference. Let us protect your vehicle, so you can focus on the joy of driving. Your journey is our priority, and we're here to keep it smooth and worry-free. If you have any questions or would like to learn more about our extended warranty plans, please don't hesitate to contact us. We're here to help you protect your investment and ensure your peace of mind on the road
Coordonnées de contact
1005 NE 125th st , 33161, North Miami, Etats-Unis
- 1 (833) 571-0253
- info@sosautoprotect.com
- sosautoprotect.com
4,4
Excellent
300 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 52 % de ses avis négatifs
Répond généralement dans un délai d'un mois
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Joyce Vale was very easy to talk with
Joyce Vale was very easy to talk with. I'm so not good at phone calls but she was so kind, friendly, and helpful that I was able to talk on the phone without having a panic attack. I now have good coverage that I can afford for my used car. Thank you, Joyce!
8 juin 2026
Avis spontané
Nice person and good service.
5 juin 2026
Mr James Hunt’s review
Mr. Hunt was very encouraging and knew what he was talking about when explaining the auto warranty policy to me . He was also very nice and patient. I really appreciate his honesty and understanding. Thank you!!
19 mai 2026
Avis spontané
Explaining the policy and answer…
Explaining the policy and answer questions
2 juin 2026
Avis spontané
Adam was excellent
Adam was excellent. He provided me with everything I needed
29 mai 2026
Avis spontané
Detailed in what I was getting
Detailed in what I was getting, quick with making the deal complete sent over the emails in a timely manor and got my policy completed within 30min
25 mai 2026
Avis spontané
The representative was very helpful and knowledgeable
The representative was very knowledgeable and understanding of our concerns. Very well done. I picked him over two other people.
23 mai 2026
Avis spontané
The customer service/rep was excellent…
The customer service/rep was excellent but I due think you could offer A/C and high tech options on higher mileage vehicles and actually offering the seals and gaskets as an option would be nice.
15 mai 2026
Never answer emails or phone calls
Never answer emails or phone calls. Reporting SOS Auto Protect as fraud to Visa for not refunding my $2000 premium for the warranty policy I cancelled within 2 days of purchase.
27 avril 2026
Réponse de SOS Auto Protect
We are unable to locate your information in our system, and several details in this review appear inaccurate. SOS Auto Protect does not currently have a singular policy sold in the exact price range referenced, which makes it difficult for us to verify the legitimacy of this claim.
Additionally, cancellations and refunds are typically processed within 3–5 business days depending on the customer’s financial institution and processing times on the bank’s end.
We take customer concerns seriously and would like the opportunity to look into this further. If you believe this review was posted in error or pertains to an actual policy, please contact us directly at 833-571-0253 or email info@sosautoprotect.com so we can properly review and assist.
SOS Auto Protect
I would leave them 0 stars if that were…
I would leave them 0 stars if that were possible. Please, do yourself a favor and avoid this company and the headaches that come with it. I signed up with them thinking they had great reviews. I was so wrong. They are high pressure sales. I cancelled my policy the very next day. They have a 30 day cancellation policy offering a full refund within that time. It's now day 33 and I have yet to receive my $5600. I have called repeatedly only to be told they are issuing a follow up on my account. That's not good enough. I wanted the refund before I needed to make the credit card payment. Well, that ship sailed. Their contract states refunds will be issued within 10-15 days. Liars! Then when I followed up I was told 1 - 3 days. Liars! I will be reporting them to the BBB as well and leaving negative reviews everywhere I possibly can. I left a google review the second day and the sales dude actually called me up and asked me to take down my review. HA! Why wouldn't I want to warn others about this shady company and keep them from going through the same crap I've been dealing with.
18 mai 2026
Avis spontané
Réponse de SOS Auto Protect
We believe this review is extremely inaccurate and leaves out significant context regarding the timeline and communication on the account.
Our records show that on April 14th at 4:18 PM EST, the customer initially contacted us regarding cancellation concerns because her husband wanted additional coverage. In response, we went ahead and approved expanded coverage at no additional cost, after which the customer decided to keep both policies active.
The next time we received a cancellation request was on May 12th, at which point both policies were promptly cancelled and full refunds were issued accordingly. We were also able to have the refunds processed within approximately 3–5 business days from the May 12th cancellation request.
At no point was a refund denied. Refund processing times can vary depending on the financial institution and payment processor involved, but we did proceed with cancelling and refunding the policies once the final cancellation request was made.
We always encourage customers to contact us directly so concerns can be properly addressed, and we believe this review unfortunately omits several important details surrounding the account history and resolution.
SOS Auto Protect
Réponse de SOS Auto Protect
Thank you for the kind words and for choosing SOS Auto Protect. We’re happy to hear that your experience was smooth and that our representative was able to clearly explain the coverage options and help you find a plan that fit your vehicle and budget. We truly appreciate your support and look forward to being there for you whenever you need us.
SOS Auto Protect
THEY DO NOT HONOUR THE CONTRACT, JUST TAKE THE MONEY AND RUN WITH IT.111111111111111111
SOS AUTO PROTECT UNDERWROTE A THREE-YEAR WARRANTY FOR ME IN AUGUST 2025 FOR $1875. FILED A CLAIM IN DECEMBER, YET THEY HAVE PROVIDED NO DECISION AND HAVE STOPPED COMMUNICATING WITH ME AND WITH MY GARAGE. THEY OFFERED TO REFUND MY PREMIUM, YET AFTER I ACCEPTED THAT THEY AGAIN STOPPED RESPONDING. SAVE YOURSELF A DRAWN OUT DRAMA WITH THE SMALL CLAIMS COURT AND JUST RUN AWAY FROM THEM.
29 décembre 2025
Avis spontané
Réponse de SOS Auto Protect
Derek, this review leaves out a significant amount of context regarding both the claim and refund process.
A decision was absolutely made on your claim. The component involved was not listed under the coverage level you purchased. Not every vehicle qualifies for our highest level plan, as eligibility depends on factors such as mileage, vehicle condition, and term selection at the time of enrollment.
Additionally, while a refund option was offered as a courtesy, we were unable to finalize it because despite multiple phone calls, voicemails, and emails over the course of several months, we were unable to get a direct response from you to confirm the proper mailing information needed to process the refund. Even your repair facility informed us that you wished to proceed with the refund, however we still required direct authorization and address confirmation from you before issuing payment.
At no point did we stop communicating, and we have extensive documented outreach attempts regarding both the claim and refund resolution.
SOS Auto Protect
Benjamin deserves a raise
Ben was incredibly easy to talk to and had all the right answers to my questions about coverage. Nice to have the safe feeling of a warranty on a used truck, Glad to have him as an agent.
14 mai 2026
Avis spontané
Réponse de SOS Auto Protect
Thank you for the great feedback! We’re happy to hear Ben made the process easy and was able to answer all of your questions thoroughly. Providing peace of mind and helping customers feel confident in their coverage is exactly what we strive for. We truly appreciate your trust in SOS Auto Protect and are glad to have Ben assisting you with your policy. Enjoy your truck and thank you again for your support!
SOS Auto Protect
Bought New Policy for Truck
Ben V was easy to deal with and gave me fair pricing, easy setup. Hoping if the need arises, the process of a repair is equally as easy!
12 mai 2026
Réponse de SOS Auto Protect
Thank you for the great feedback! We’re happy to hear Ben V made the process simple, straightforward, and helped you secure fair pricing with an easy setup experience. We completely understand your hopes regarding the claims process as well, and our goal is always to make things as smooth and stress-free as possible should you ever need to use your coverage. We truly appreciate your trust and support.
SOS Auto Protect
Jordan was easy to work with
Jordan was easy to work with, not hurried or pushy. Answered all my questions accurately.
12 mai 2026
Réponse de SOS Auto Protect
Thank you for the kind words! We’re very happy to hear Jordan made the process comfortable and informative without making you feel rushed or pressured. Our goal is always to answer questions honestly and help customers make the best decision for their vehicle and budget. We truly appreciate your trust and support.
SOS Auto Protect
Joyce was friendly and helpful
Joyce was friendly and helpful. Her supervisor was pushy and a little rude.
11 mai 2026
Avis spontané
Réponse de SOS Auto Protect
Thank you for your honest feedback. We’re happy to hear Joyce was friendly and helpful throughout your experience. We also appreciate you bringing your concerns regarding the supervisor interaction to our attention, as that is certainly not the impression we aim to leave with our customers. Your feedback is valuable and will be reviewed internally so we can continue improving the customer experience.
SOS Auto Protect
SOS Auto Protect was helpful and…
SOS Auto Protect was helpful and accommodating to my needs. I appreciate their help in getting the extended warranty I need for my vehicle. I was very happy with their company.
5 mai 2026
Avis spontané
Réponse de SOS Auto Protect
Thank you for the wonderful feedback! We’re very happy to hear that SOS Auto Protect was able to accommodate your needs and help you secure the extended coverage you were looking for on your vehicle. Providing helpful service and peace of mind to our customers is always our goal. We truly appreciate your trust and support and are grateful to have you as part of the SOS Auto Protect family.
SOS Auto Protect
Good company with great customer service
There are many warranty companies out there. Often hard to get to a sales person who takes the time to listen. Joyce Vale definitely did that in spades! She followed up and was quick to respond to questions.
6 mai 2026
Avis spontané
Réponse de SOS Auto Protect
Thank you for the thoughtful feedback! We completely understand that choosing a warranty company can feel overwhelming, and we’re very happy to hear Joyce took the time to listen, follow up, and answer your questions thoroughly. Providing responsive and attentive customer service is something we truly value, and we’re glad Joyce was able to make the process comfortable and informative for you. We sincerely appreciate your trust and support.
SOS Auto Protect
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.