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Lisez les avis des autres

Noté 5 sur 5 étoiles

Bought mirror from them. Everything went well. Great service and very fast communication. Will definitely shop with them again. Product quality was excellent.

Noté 5 sur 5 étoiles

Exceptional Customer Service! ⭐⭐⭐⭐⭐ I couldn’t be more impressed with Space General! My walking pad has been excellent, and their customer service is outstanding. When my original unit developed... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Awesome company to deal with . We bought a set of bunks on pre-order , first time dealing with Space General but checked all reviews and we were not disappointed, bunks dispatched on advised day, grea... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I absolutely love my walking pad from Space General and have recommended it to so many of my coaching clients and on social media! When it recently needed replacing, their quick email communication an... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Magasin d'ameublement et de décoration

Écrit par l'entreprise

New Zealand's go-to online home storage & organisation Store.


Coordonnées de contact

4,8

Excellent

TrustScore 5 sur 5

179 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai d'une semaine

Comment cette entreprise utilise Trustpilot

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4,8

Tous les avis

(179)

32 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Compact products and great quality

I have just moved house to downsize however had to take a fair bit with me. Instead of a storage container I’ve shopped with space general to make better use of spaces and it’s worked ! Fantastic products and all compact, easy to put together and now seeing in the new year completely organised ! Awesome shop so glad I found them !

31 décembre 2023
Avis spontané
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Réponse de Space General

Hi Alex. I'm glad to hear our products helped you efficiently organize your new home. Great to know you're starting the New Year organized and happy with your find. 😊Happy Shopping!

Noté 5 sur 5 étoiles

Great company to deal with

Great company to deal with. Good fast delivery and the bathroom cabinet is a very good quality, we were very pleased with it. Very easy to assemble with good instructions.

6 décembre 2023
Avis spontané
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Réponse de Space General

Hi Liz. Thanks for the great review! 😊 Thrilled to hear you loved our product. Looking forward to seeing you again soon!

Noté 5 sur 5 étoiles

Pleasant experience overall!

Higher quality products versus your normal big box stores - really impressed with the build quality of the items I got and fairly quick delivery too.. always understand at this time of year everyone is under the pump! Well packed & gives me great confidence to order more things now. I would order again!

5 décembre 2023
Avis spontané
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Réponse de Space General

Hi Rosa. I'm so glad to hear that you had a positive experience with our products and service! We look forward to serving you again and are committed to maintaining the high standards you've experienced. Thank you for choosing us and for taking the time to share your feedback!

Noté 5 sur 5 étoiles

These guys were really fast to respond…

These guys were really fast to respond to my order and it arrived within a few day! Fantastic service!

4 décembre 2023
Avis spontané
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Réponse de Space General

Hi Jacqui. I'm glad to hear about your positive experience! Quick response times and prompt deliveries are key to great customer service.🙌 It's fantastic that they met your expectations with such efficiency. Thanks for sharing your feedback!

Noté 1 sur 5 étoiles

Rubbish customer service

I ordered from Space General because I needed a closet in a hurry. Their website said "Estimated delivery time: 1-3 business days for North Island," Mine took 8 days when I emailed and finally got a reply as they have no phone number was told they would expitdite my order as delay was caused to black Friday sale. 8 days is hardly expitditing. Would not order from them again or recommend them purely based on there customer service

27 novembre 2023
Avis spontané
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Réponse de Space General

Hi Shaz. We're really sorry about the delay in getting your closet to you. Our warehouse and courier company were swamped with Black Friday orders, which caused some delays. We totally get how frustrating this wait must have been for you.

We're on it to make our delivery and customer service better. We hope we can win back your trust in the future.

Noté 5 sur 5 étoiles

Loved my laundry hamper

Loved my purchase, good size, easy to assemble. Purchased a second one for my daughter in law. Great service, delivered within a couple of days, not counting the weekend of course. Second one arrived in a day. Very happy 😊

24 novembre 2023
Avis spontané
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Réponse de Space General

Hi Sharyne. I'm thrilled to hear that you loved your purchase and found it easy to assemble! Thank you for your kind words and for choosing us. We look forward to serving you again in the future! 😊

Noté 5 sur 5 étoiles

Cat Tower

I ordered a cat tower, and it was above and beyond my expectations. Great, solid, high-quality product. Super fast delivery and the best prices I have seen. I am super happy with this business and would happily purchase from them again.

2 novembre 2023
Avis spontané
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Réponse de Space General

Thank you for your fantastic review! 😊 We're thrilled to hear you're happy with the product and our speedy delivery.🎉

Noté 5 sur 5 étoiles

Ordered a Christmas tree and it was…

Ordered a Christmas tree and it was just as pictured,amazing!Great value for money and arrived sooner then expected,only 2days wait.Highly recommend.

22 novembre 2023
Avis spontané
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Réponse de Space General

Thanks for the awesome review! So glad you loved the Christmas tree and it arrived quickly. We appreciate your recommendation and can't wait to see you again. Happy holidays! 🎄🌟

Noté 5 sur 5 étoiles

I pre-ordered my Christmas tree

I pre-ordered my Christmas tree, with free shipping, and it came earlier than the date it was suppose to have arrived. They notified me, via email, and said it’s on it way.
Tracking parcel was easy too.
Received it in great condition.

13 novembre 2023
Avis spontané
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Réponse de Space General

Hi Maya. We're thrilled to hear about your positive shopping experience and delighted to hear that you're happy with your purchases. Thank you!

Noté 5 sur 5 étoiles

Great product and service

13 novembre 2023
Avis spontané
Logo de Space General

Réponse de Space General

Hi Raewyn. Thank you so much for your positive feedback! We're absolutely delighted to hear that you're pleased with our product and service. 😊

Noté 5 sur 5 étoiles

RELIABLE. TRUSTWORTHY. GOOD PRODUCT

Took a chance buying from this store … had never heard of them before, and being online it’s slightly risky. BUT they are so good. I had to email them about something and they emailed straight back! No black hole! Gave me confidence. The package arrived in perfect condition, and the table with the little ‘basket’ underneath is really nice! Would definitely buy from them again. Maketu. New Zealand.

8 novembre 2023
Avis spontané
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Réponse de Space General

Hi Joanne,

Thanks for choosing us! 😊We're here to help, and we're delighted your package arrived safely and you love your table. Shop with us again anytime!

Team at Space General

Noté 5 sur 5 étoiles

superb transaction

superb transaction, product delivered promptly very positive experience

20 octobre 2023
Avis spontané
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Réponse de Space General

Hi Joe. We're thrilled to hear about your positive experience and prompt delivery! Thank you.

Noté 5 sur 5 étoiles

Great price and fast delivery

Great price and fast delivery. I was really pleased with the bookshelf I received.

12 octobre 2023
Avis spontané
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Réponse de Space General

Hey Jen. Thank you for your positive feedback! We're delighted you're pleased with your bookshelf, the price, and speedy delivery. Enjoy your new addition!

Noté 5 sur 5 étoiles

Love this store so much

This store is amazing! We have made multiple purchases from them and they have never disappointed us. Also it's great to see that they are now selling Christmas trees!! They look amazing!It definitely makes me feel so festive now. Can’t wait. Their customer service is just awesome and they have always been there to answer my numerous questions. :) Thank you so much, guys. You have definitely helped me organize my house better. I just love it!

28 septembre 2023
Avis spontané
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Réponse de Space General

Hey Ann. Thank you for your kind words! We're thrilled you're enjoying your purchases. Happy shopping!

Noté 5 sur 5 étoiles

Great purchases for our new place! Love it!!

I am absolutely in love with the collections from Space General. It has everything I need to organize and sort out my stuff around the house. Since moving into our new place last month, I somehow found out about Space General and their service has been outstanding. The products they offer are not only affordable but also incredibly practical. While I am not completely certain about the pre-orders, I would definitely recommend their pick-up services, especially if you are in Auckland. Dealing with them has been a breeze, and I cannot recommend them highly enough. Happy shopping.

6 septembre 2023
Avis spontané
Logo de Space General

Réponse de Space General

Hey Debra, thank you so much for your kind words! We're delighted to hear that you had a great experience with us.

Noté 1 sur 5 étoiles

Disappointing Experience with The Space General

I recently purchased from The Space General (spacegeneral.co.nz) with reservations due to the lack of Google ratings and reviews. I couldn't find any substantial feedback online, apart from a few on Facebook. Despite my skepticism, I decided to give them a chance. Unfortunately, my experience has been less than satisfactory.

Placing the order on 2nd May 2023, I was initially informed that I would receive my package by the mid to end of July. However, this was not the case, and towards the end of July, there was no sign of my order or any updates. I had to follow up myself, only to receive a vague explanation citing "unforeseen and uncontrollable circumstances" as the reason for the delay. While I understand that unforeseen issues can arise, the lack of proactive communication was frustrating.

I communicated my displeasure with the situation to The Space General, and their response was unsatisfactory. A mere $15 voucher was offered as compensation, which hardly seems appropriate given the significant delay and lack of communication.

After they pushed the estimated delivery date back to mid-August I requested to cancel my order and received a full refund. This prolonged delay is deeply disappointing and has caused considerable inconvenience.

The absence of Google Ratings and Reviews only adds to my concerns. Transparency is crucial when it comes to making online purchases, and the company should reveal all relevant feedback to help potential customers make informed decisions.

In conclusion, my experience with The Space General has been disheartening. The Space General needs to improve its communication with customers, provide realistic delivery estimates, and be more transparent about customer feedback.

I hope my review serves as a cautionary message for others considering purchasing from The Space General. Proceed with caution and be aware of the potential delays and lack of transparency.

1 août 2023
Avis spontané
Logo de Space General

Réponse de Space General

Hi Adele - we're sorry to read your review, and to learn the delay shipping your order has understandably caused you considerable inconvenience.

Reviewing the circumstances of your order, your negative review of our service is entirely fair and we're disappointed to have let you down. You placed an order for a "pre-order" product, and while the supply chain delay was unfortunately out of our control, we absolutely could have been more proactive with our communication and given you the option to change or cancel your order sooner. We're sorry, and we strive to be more proactive and do better in the future.

Space General is a new business and we thank you for taking a chance and giving us a try. We're sorry to have let you down on this occasion, and hope that you'll give us the opportunity to earn back your trust with a future order.

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