I have a ford focus and the handbrake button broke. Spoke to spectrum warranty in Sheffield and explained the problem. They said me to a garage. After the garage contact spectrum they said to me th... Voir plus
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Lisez les avis des autres
Emily is a credit to her company. Helpful, efficient and very respectful, you couldn’t ask for more than that. Spectrum has been brilliant covering costs on a somewhat troublesome car. I am thankful... Voir plus
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Emily was incredible from start to finish. She listened and understood my problem (which is hard to find in customer service now days) from there the help I received was top tier. We need more people... Voir plus
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After going back and forth between the garage and spectrum they finally agreed to my claim. LSB was very helpful with the final step and managed to get it approved with the garage. Also Emily was bril... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Spectrum Insurance Services provides a comprehensive suite of insurance products for the motor industry, including niche sectors such as Taxi and Leisure and Commercial Vehicles. Our products are supported by our market leading administration and claims handling services delivered from our Sheffield office. Spectrum motor clients have access to our Point of Sale marketing, a fully interactive Policy Registration platform – Policy Flow – that incorporates integrated demands and needs capability for insurance and consumer credit compliance.
Coordonnées de contact
Westthorpe Business Innovation Centre, Westthorpe Business Park, Killamarsh, S21 1TZ, Sheffield, Royaume-Uni
- 0114 321 9876
- customerservices@spectrumcover.co.uk
- spectrumcover.co.uk
3,9
Bien
734 avis
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A répondu à 67 % de ses avis négatifs
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They don't cover - complete scam
I agree with other reviews here that say this is a complete scam. Spectrum do not cover anything and they will find a way to not provide you cover for any malfunctions. I purchased this when buying the car from Car Giant. I thought it'd be a good option in case the car develops any faults, but it was a complete waste of money. Please save your money and do not use them. I hope this review helps some other people!
1 septembre 2025
Avis spontané
Réponse de Spectrum Insurance Services
Thank you for taking the time to provide feedback.
We want to emphasise that customer satisfaction is at the core of our values, and we are committed to addressing and resolving any concerns customers may have.
I’m unsure why you felt the need to leave this review, having looked at your case file you recently reported the offside window inoperative, and we are awaiting the estimate for repairs to authorise your claim.
Once your repairing garage submit the costs ,we will be more than happy to help.
Kind regards,
Pete Cudworth
Réponse de Spectrum Insurance Services
Thank you for your review.
Réponse de Spectrum Insurance Services
Thank you for your review.
Linzi was amazing from start to finish…
Linzi was amazing from start to finish and made me feel at ease straight away.
22 août 2025
Avis spontané
Réponse de Spectrum Insurance Services
We will pass on your comments to Linzi. We appreciate your review.
I had such a lovely service by LSB…
I had such a lovely service by LSB (Lois). She made sure to give me all of the important information while reassuring me at the same time. I’ve had prompt service and felt like Spectrum had good control over my claim. Very very happy customer and really hope that Lois gets some recognition for the excellent customer service she provided to me! Thank you!
26 août 2025
Avis spontané
Réponse de Spectrum Insurance Services
We will pass on your kind words to Lois. Thank you for taking time to leave a review for Spectrum.
Excellent service
Customer service was very efficient and handled everything very quickly.
5 juin 2025
Avis spontané
Réponse de Spectrum Insurance Services
We constantly monitor and look to improve our service so thank you for taking time to leave us a review.
I recently made two claims on my…
I recently made two claims on my Mercedes a45, a rear wheel bearing and a rear differential, totaling £4500.
The whole process ran smoothly from the the moment I made the first call to the completion of the work.
Once the warranty runs out on my new car I'll be returning.
4 juin 2025
Avis spontané
Réponse de Spectrum Insurance Services
We are pleased to hear that you were able to claim on your policy and that you had such a positive experience with our Company. Thank you
Reliable Car Insurance Company
Very pleased with the prompt service received from Spectrum Insurance recently in regards to my vehicle which up to now has been very reliable. The problem was rectified within a short time and the insurance process was very straightforward. The designated garage was extremely helpful in this area which made things less stressful. From the first telephone call to the insurance company office to collecting my car back from the garage was a really satisfactory experience!
25 août 2025
Avis spontané
Réponse de Spectrum Insurance Services
Thank you for your positive words relating to the claim on your vehicle. We are pleased to hear you had a smooth experience.
Réponse de Spectrum Insurance Services
Thank you for leaving us a review, we appreciate all feedback, which is used for training and monitoring purposes.
No proper service
No proper service. They say they have it covered while selling the warranty but made me pay to the garage when it came to an issue with the engine
10 juillet 2025
Avis spontané
Réponse de Spectrum Insurance Services
Thank you for taking the time to provide feedback.
We want to emphasise that customer satisfaction is at the core of our values, and we are committed to addressing and resolving any concerns customers may have.
Unfortunately, with the limited information supplied ,I am unable to respond. If you can supply further details directly I will be happy to investigate the issue raised.
Kind regards,
Pete Cudworth
I have encountered significant…
I have encountered significant challenges in obtaining assistance regarding my claim. Despite numerous attempts to reach out, I have not received a response. Additionally, it has been difficult to establish communication with the relevant party for further investigation. There appears to be a limited number of garages available for the necessary repairs associated with this claim. Furthermore, there is a considerable amount of fine print within the insurance policy that complicates the claims process.
8 juillet 2025
Avis spontané
Réponse de Spectrum Insurance Services
Thank you for taking the time to provide feedback.
We want to emphasise that customer satisfaction is at the core of our values, and we are committed to addressing and resolving any concerns customers may have.
Unfortunately, with the limited information provided I am unable to address your points specifically .I can however advise that we do have National coverage of garages, and we speak with repairers daily both inbound and outbound.
Kind regards,
Pete Cudworth
It was so easy just 1 phone call
It was so easy just 1 phone call, then the work was completed within a week very good service
24 juillet 2025
Avis spontané
Réponse de Spectrum Insurance Services
Thank you for taking time to leave a review of the service you received from Spectrum.
Réponse de Spectrum Insurance Services
Thank you for taking the time to provide feedback.
We want to emphasise that customer satisfaction is at the core of our values, and we are committed to addressing and resolving any concerns customers may have.
Having read you case file I am unsure why you have chosen to leave a 1 star review.
You have submitted 4 claims on your warranty within the last 3 months totalling £1525.49 all of which have been settled.
I would be happy to discuss your dissatisfaction.
Kind regards,
Pete Cudworth
Spectrum were quite good to deal with
Spectrum were quite good to deal with. Quick response which was great but the only drawback was getting someone over the phone as it took hours to reach them.
7 août 2025
Avis spontané
A human company
A human company. You speak to someone they question your claim but in the right way. In a way that shows that they're not trying to get out of paying something they're just wanting to pay what is appropriate. We always recommend them. A very decent British company. Highly recommend them.
18 juin 2025
Avis spontané
A company who actually cover you when…
A company who actually cover you when they say they do when you take the policy out. They actively supported both my claims and paid out. I would insure myself with them in future without hesitation even if i didn't need to claim due to way i have been positively treated in this policy and claims.
15 août 2025
Avis spontané
Recently
Recently, the engine light came on in my car, and I was very worried since I had only recently purchased it. Luckily, I have a Spectrum Warranty. I contacted your team, and I was so relieved with the support I received.
They immediately helped me by providing the number of the best garage near my area. The garage was extremely professional, treated my car as if it were their own, and fixed the issue properly. Now my car is running smoothly again, and I am very grateful for your quick and reliable service.
Because of this excellent experience, I would love to extend my warranty with Spectrum. Please contact me regarding the extension. Thank you again for the wonderful service and support. My number is 07796697873
21 août 2025
Avis spontané
Quick and Professional
My claim and the go ahead to repair was dealt with professionally and dealt with very quickly. Similarly the claim was settled shortly after sending in the invoice for the repair
5 août 2025
Avis spontané
Very helpful with no hassle
Very helpful with no hassle! Very patient staff and helped make it a smooth process! Highly recommended
14 août 2025
Avis spontané
Engineer did an excellent job
Engineer did an excellent job of repairing my alloys.
10 juin 2025
Avis spontané
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