A1 Approved Avis 683

The worst experience with a warranty company ever.

We Purchased a used V.W. Caravelle and was given this 3 month warranty with the car, Thank god I didn't pay the extortionate price to upgrade to a longer period of cover.
I noted the front shock absorber was leaking so booked it into my local garage for inspection/repair.
This is a covered part as per their policy paperwork and was a clear failure with no damage but it still took 3 whole days to authorise the repair once they had haggles the cost down to almost cost.

Terrible customer service when contacted and no way to discuss with the claims team what is going on. Only way to speak to a manager is to Email in!!!!

Update: The issue has now been resolved and I have received the payment of £545.50.

Thank you to the team for addressing this matter. Communication improved and the case was completed. I am writing to share my experience with A1 Approved and Greenlight Automotive so that others are aware before choosing to deal with them.

I have had a Gold warranty with A1 Approved and have been paying for it for almost three years, expecting reliability and proper support when needed.

I also purchased my vehicle from Greenlight Automotive, but the car was not properly prepared before sale. The wheel alignment had not been done, and as a result, all four tyres wore out within just a few months, which is completely unacceptable.

I submitted a claim for suspension repairs totaling £774.50. After a long delay, A1 Approved confirmed they approved £545.50. However, despite this, I have still not received any payment.

I have been waiting for several months, and every time I contact them, I receive the same response — that they are waiting for payment from Greenlight Automotive. Meanwhile, I am left without my money and without any clear answers.

I tried to resolve this situation in a calm and reasonable way, but it has led nowhere. Instead, I am being passed between two companies, with no responsibility taken and no progress made.

Based on my experience, I would strongly advise others to think twice before trusting these companies. This has been a very frustrating and disappointing situation.

Superb service, issue was resolved swiftly, professionally and pain free!! Highly recommend A1 Approved!! Thank you

My claim was managed by Grant at my local garage, as always everything was very straightforward and efficiently dealt with.
Excellent service

They responded to all messages promptly and once all the information was sent over they approved my claim straightaway.

I purchased a car and the engine suffered a catastrophic failure at two months. A1 Approved Warranty replaced it with a second-hand engine with no service history or the mileage. I expressed my dissatisfaction at what I was given and the fact l was two months without transport.
The engine supplied suffered a major engine failure and consequential damage. A1 offered another second-hand engine however the price they were paying for it gave me the opportunity to resolve it with a reconditioned engine. They agreed to pay for it and the consequential damage to the gearbox. So what started as a major let down turned into genuine customer care. It is important to give credit where credit is due and they deserve it 👏

They were great from start to finish
Fault diagnosed by garage, autherisation code given by A1 same day car fixed next day and payment from A1 within hours great service

We've been dealing with Mati and so far the service he has given us has been really good. Quick to respond and helping to get a few issues with our new car sorted out...

My father purchased his car through Phantom, who recommended this company for the warranty. He paid a significant amount of money for a two years warranty.
However, when the car developed an issue with the cooling system, resulting in further expenses, the company refused to cover the repair. Despite providing multiple videos, photos, and detailed evidence, they continued to reject the claim and repeatedly gave different excuses.
This experience has been very disappointing, and we feel the service has been unfair and misleading. We are also surprised that Phantom would recommend such a company, as this could affect customer trust and their reputation in the future.

A1 have responded that the issue was reported on the 26the November. My son reported an issue which was subsequently found out to be a loose air filter, not the timing chain. The actual timing chain issue was inly found recently. A1 - please ensure your facts are right. My son's garage is now going to submit (yet again) the additional photos you have asked for. We will then see if you are an honest and reputable company. Watch this space!

My son had a timing chain break and claimed under the warranty. A1 took weeks to give a response after numerous photos being sent, a report given by the repairer and a site visit by an engineer. They have now asked for more photos to prove not wear and tear. They are stalling and delaying and will eventually not allow the claim. I have insured my son on my car for weeks so that he can get to work. Can't wait any longer as need to get repair done. Cancelling policy straight away. This firm doesn't act in a fair way and I suggest that anyone thinking of taking out a warranty with them doesn't do so.

Very disappointing experience with this company. My warranty claim was unfairly rejected despite clear evidence of a fault, and I received inconsistent and confusing explanations throughout the process. The issue was resolved after replacing the part, yet they still refused to take responsibility. Customer service was poor, and I felt they were looking for reasons to deny the claim rather than help.

It is not surprising that your rating is only 3 stars. Based on my experience, I strongly advise others not to use this company, as it is a waste of money.

Extremely frustrated and disappointed regarding my recent experience with my claim for the window regulator repair.

I had submitted a claim amounting to 350 and, despite following the guidance provided on the phone by the representatives, my claim was ultimately refused only because I didn't take their authorisation.

During two phone conversations, I was explicitly advised not to go to the main dealer and to seek cheaper local garage instead. for my expensive porsche, assuring me that the costs would be covered only if I find cheap labour. After extensive research, I had the repair completed at a local garage, which turned out to be an additional effort and concern on my part.

Despite sending all relevant invoices and receipts, I was informed that the claim could not be reimbursed. This whole experience has left me feeling scammed and frustrated.

Just to make everyone aware this is a scam.

Why would anyone pay that amount of money for breakdown covet only . You have not even been able to detail what the breakdown cover entails as apparently it’s not covered by you

My experience of A1 has been terrible. It was sold to me as a monthly warrenty to cover my car that I purchased from Phantom Motor Company. I had a warning light come on my dash so raised it with A1. They told me to take it to a local mechanic as they didn't want to meet the costs of the dealer. After making many calls nobody would deal with them but A1 managed to convince a local garage to take my car as long as I paid. The issue couldn't be dealt with by the garage though so this was extra costs which I lost due to A1 not covering diagnosis checks. I then had to take it to the dealer a few weeks later and the problem was diagnosed as a sensor issue and was fixed. I sent the claim back to A1 and they kept asking for more and more information, delaying the claim until it seemed I had satisfied their requirements. Again there was a diagnostics cost which A1 would not meet. The service was so poor I cancelled my DD as my experience was just awful. Over a week later they emailed saying that they were not covering the costs due to me cancelling the DD. I explained this was post the claim date so they had no right as it was a live claim. I will obviously be taking this to the ombudsman and then legal if I need to but beware.

AVOID! Unfortunately I am the latest victim to have a used car warranty which isn’t worth the paper it’s written on.

My car suffered an electronic handbrake fault so I was advised by A1 Approved to book it in at a garage and pay for diagnostics as these aren’t covered. I did exactly that and the fault was found to be a damaged wiring harness. After providing photographic evidence and a quote to fix the fault… the claim was rejected. Surprise surprise! Apparently “wiring” as an entirety is excluded. I have EV warranty with A1 so the majority of my car is electrical. I therefore have to question, what actually is covered as it’s certainly not worth the price of the warranty.

Do yourself a favour… save your money and avoid these SCAMMERS

I’ve been with A1 Warranty for 29 months, and during that time I’ve had the pleasure of speaking with Richard in the Claims Department on a few occasions when I’ve needed assistance with my vehicle.
Every single time, Richard has been incredibly reassuring, positive, and professional. He speaks like a proper human being — not scripted or robotic — and really knows his stuff. It makes such a difference when you’re dealing with vehicle issues to have someone knowledgeable and genuinely helpful on the other end of the phone.
Today, I called to cancel my payments as I’ve sold the vehicle, and I happened to get Richard again. I thanked him personally over the phone, but I truly feel he deserves further recognition. He is an absolute credit to A1 Warranty and sets the standard for excellent customer service.
Thank you, Richard — outstanding service throughout

I purchased my car from Phantom, and initially, the buying process was smooth and professional. I trusted the company and felt confident in my purchase.

However, I am extremely disappointed with the warranty provider nominated by the dealership, A1 Approved Limited. I purchased the Gold Warranty for peace of mind, expecting proper support if any mechanical issues occurred.

Unfortunately, when my car developed a genuine problem, the claims process became very frustrating. I was repeatedly asked for photos, videos, and additional evidence multiple times. Each time documents were provided, more information was requested. Eventually, the claim was refused.

This experience has left me feeling very disappointed and misled. I paid for a Gold level service expecting protection, but instead, it feels like the warranty company looks for reasons to reject claims rather than support customers. It is extremely upsetting to pay for coverage and then not receive the help promised when you actually need it.

I hope Phantom carefully reviews the warranty companies they nominate, as this directly affects customer trust and satisfaction

The person on the phone argued with me about why my car wasn't covered for consumable parts that are required to replace when parts are changed, and even when I had prior approval to get the full cost of the parts covered under warranty even with dealer parts they've changed their response and said they wont cover it all, and also they only cover £50 an hour in labour where no garage charges that little even their partner garages refuse to charge that small amount, the policy also states that each claim can be upto £5000 theyre refusing to cover basically any of the bill saying the item that needs doing with the failed item wont be covered because thats not what failed, this is a scam warranty and they refuse to cover most of the problem DO NOT TAKE OUT THIS WARRANTY!!!

Edit: the total bill comes to just under £1200 and as you see from their reply they dont cover basically anything and try to get out of paying for what needs doing as per manufacturer's requirements plus they'll only cover the aftermarket cost for parts and not the proper amount which needs covering even their "partner" garages are refusing to deal with them at all especially at the prices they offer to cover!!!!!

This review is to personally thank "Jack" from A1 Warranty for his support in my recent warranty claim.
Initially the claim was only part paid due to the fact that it was classed as "wear and tear/ seized item", however after personally speaking to A1 the contribution was increased.
If the claim is valid A1 are there to listen to you and if they feel the claim is justified they will support you the best they can! Thank you once again for all your support