The folks at Ground up are wonderful and polite. I am fortunate to do will call pickup. Great experience every time. They continuously try to supply the best quality restoration parts to us. I purchas... Voir plus
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Fast delivery! Now that I know how quick these guys get stuff out to you, I'll definitely be placing more orders with them!
I ordered the incorrect part the first time (never order parts in the middle of the night) and I noticed within a couple hours. I notified ss396.com right away and put in a request for return and caug... Voir plus
L'entreprise a répondu
I've ordered a number of parts from the company, I've been very satisfied. There was a mistake when another part was ordered and shipped to me, and initially they informed me that I ordered the wron... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
When we started SS396.com, a Ground Up Motors company, we had one thing in mind: to bring the best quality restoration parts to everyone, from the weekend driver to the 1000-point restoration. Over the years, we have grown from one person operating out of a garage to our brand new 60,000+ square foot facility in Palm Coast, Florida. Despite our growth, our passion and vision have remained the same: to keep the excitement of classic American muscle running by providing the best parts available, an easy-to-use website, and the best customer support team.
Coordonnées de contact
2 Commerce Blvd, 32164, Palm Coast, Etats-Unis
- 2032351200
- info@ss396.com
- ss396.com
4,1
Bien
468 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 93 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
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Great company, so many items to choose from
All.items I ordered were exactly as described !
18 juin 2025
Avis spontané
The part doe's not fit it too expensive…
The part doe's not fit it too expensive to ship back it't a loss. it said it was made for 1968 Chevelle but it's not
26 juin 2025
Avis spontané
Réponse de ss396.com
Thank you for your feedback. It looks like the part ordered is designed specifically for Camaro applications, as listed on our website with the applicable years and models. Unfortunately, it’s not compatible with a 1968 Chevelle.
We understand how easy it is to mix up parts, especially with so many similar options. While the correct part for your vehicle isn’t currently being reproduced, we’d be happy to help you set up a return for the one you received.
Please reach out to our support team, and we’ll walk you through the next steps. We appreciate your understanding.
Helped me finish my weekend project.
21 juin 2025
Avis spontané
Chchchcheck it out!
Everything I have ordered has been delivered on time and in good condition. I don't think I would change a thing.
20 juin 2025
Avis spontané
Got everything I needed
20 juin 2025
Avis spontané
First time buying
First time buying, may utilize your services for future use. I find it a struggle to find period correct parts for our museum fleet. I hope we can grow this relationship.
16 juin 2025
Avis spontané
Great service
The part was easy to order on the website and the part came very quick.
4 juin 2025
Avis spontané
Great experience
Great experience, quick shipping and exactly what I needed. Thanks for the free catalog!
14 juin 2025
Avis spontané
Great parts
Everything came undamaged and on time very good service and delivery
13 juin 2025
Avis spontané
Steering wheel looks great and fits well
Steering wheel looks great and fits well
13 juin 2025
Avis spontané
Réponse de ss396.com
Thanks for the feedback! Glad to hear the steering wheel looks great and fits just right.
Item came wiht cuts or scratches not even sure how it could be sent like that!
Item came wit cuts or scratches , really unhappy
12 juin 2025
Avis spontané
Réponse de ss396.com
We’re sorry to hear your item arrived in that condition. That’s not the quality we aim to deliver, and we understand your frustration. Please reach out to our customer support team so we can make this right.
66 Chevelle Front floor pan
I ordered online, part got to me quickly and in good shape.
9 juin 2025
Avis spontané
Réponse de ss396.com
Thanks for the review! We're glad your '66 Chevelle floor pan arrived quickly and in great shape. Appreciate your support!
Réponse de ss396.com
Thanks for the feedback! Glad to hear the part arrived quickly and met your expectations!
SS396 is a good store for Chevelle customers
Good variety of products, fair prices, fast delivery
8 juin 2025
Avis spontané
Excellent service
10 juin 2025
Avis spontané
They sent the wrong part
They sent the wrong part and I had to send it back for a refund. And that put me back to square one on my project.
24 mai 2025
Avis spontané
Réponse de ss396.com
We’re sorry for the mix-up and the setback it caused to your project. We know how frustrating that can be. We appreciate your patience and are here if you need help finding the correct part to keep things moving forward.
I never recieved my order
I never recieved my order. on the website i ordered 1 front and 2 rear unpainted 69 camaro bumpers. the following day i received a e-mialed receipt for 1 front bumper only. the email body said the bumper HAD BEEN SHIPPED. i emailed back asking about the 2 rear bumpers and they stated they were on back order. i immediately asked for a refund but got no reply. after 2 or 3 days i asked again via E mail and they replied it would take a week for a refund and that they never even sent the front bumper, what ??? , all of this already being a week after the order. there was no notice that anything was on back order, no clear communication of anything being on back order after the purchase and i had to ask to get the truth about anything. I have owned littler rover hot rods since 2005 , and befor that Marks customs since 1992 which was sold in 2003. this is the worst communication i have ever dealt with. We like to order parts that are only in stock and don't buy from companies that are not strait forward with out of stock items, i would not suggest this company until they make it extremely clear online in the description of the part the part is OUT OF STOCK .
30 mai 2025
Avis spontané
Réponse de ss396.com
We apologize for the frustration you experienced. The item was listed as in stock; however, an order placed just before yours caused it to oversell. Our systems did not update quickly enough to reflect this online, and we acknowledge that we should have communicated this more clearly.
We are currently updating our processes to indicate back-ordered items on invoices and to send automatic notifications when stock is unavailable at the time of processing. Refunds are typically processed the same day, and we are investigating the delay in your case to ensure it does not happen again.
Thank you for your feedback; it is helping us to improve our services.
Very fast delivery
Very fast delivery, didn’t expect so quick. The part I ordered is perfect, as always from Ground Up!!
2 juin 2025
Avis spontané
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