Fast delivery! Now that I know how quick these guys get stuff out to you, I'll definitely be placing more orders with them!
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Lisez les avis des autres
I ordered the incorrect part the first time (never order parts in the middle of the night) and I noticed within a couple hours. I notified ss396.com right away and put in a request for return and caug... Voir plus
L'entreprise a répondu
Every time I place an order you seem to have a sale a few days after or give away a t shirt or hat or something. Why don’t you just add that offer to stuff in progress? Your marketing team knows wh... Voir plus
L'entreprise a répondu
I've ordered a number of parts from the company, I've been very satisfied. There was a mistake when another part was ordered and shipped to me, and initially they informed me that I ordered the wron... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
When we started SS396.com, a Ground Up Motors company, we had one thing in mind: to bring the best quality restoration parts to everyone, from the weekend driver to the 1000-point restoration. Over the years, we have grown from one person operating out of a garage to our brand new 60,000+ square foot facility in Palm Coast, Florida. Despite our growth, our passion and vision have remained the same: to keep the excitement of classic American muscle running by providing the best parts available, an easy-to-use website, and the best customer support team.
Coordonnées de contact
2 Commerce Blvd, 32164, Palm Coast, Etats-Unis
- 2032351200
- info@ss396.com
- ss396.com
4,1
Bien
467 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 93 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Fast delivery
Fast delivery! Now that I know how quick these guys get stuff out to you, I'll definitely be placing more orders with them!
15 juillet 2026
Avis spontané
If an incorrect part is shipped, be aware that you're gonna get stuck with high shipping charges
I've ordered a number of parts from the company, I've been very satisfied. There was a mistake when another part was ordered and shipped to me, and initially they informed me that I ordered the wrong part. In fact, I went back and looked at my order...they were incorrect, they shipped the wrong one. Regardless. of the source of an incorrect order, the part has to go back.In order to get a refund, I need to ship it back to them
at my expense. Unfortunately, I am asked to be charged full shipping rates from carriers such as FedEx and UPS of almost $200. The company evidently has a bulk.shipping rate which is approximately at $24. I asked them to help me with the shipping. I simply wanted them to send me a shipping label with the bulk rate and I would reimburse them for that. Their response was less than the FedEx and UPS carriers at over $100. quite a conundrum… As the part is only valued at $200.
Very unfortunate for a repeat customer who has been dedicated to utilizing their product line. Disappointed with the customer service.
22 juillet 2026
Avis spontané
Ordered th400 cross member.
Ordered a cross member from SS396. Item arrived quickly and was exactly what I ordered. Quality top notch i will be ordering again.
22 juillet 2026
Avis spontané
Réponse de ss396.com
Thanks for the feedback Phill! We appreciate your business.
Very Happy with the parts & the…
Very Happy with the parts & the shipping was super fast as well! Thank you & looking forward to more purchases
15 juillet 2026
Avis spontané
Réponse de ss396.com
Thank you for that feedback Gord! We hope to see you again soon!
Réponse de ss396.com
Glad you enjoy the local pickup Joe, spread the word!
Quality Products
I received everything I ordered and satisfied with the timely delivery, will definitely be ordering more in the future .
9 juillet 2026
Avis spontané
Réponse de ss396.com
Hi Louis, thank you for the positive feedback!
It was exactly what I ordered
It was exactly what I ordered, and it came to me really fast. Really good quality parts above all.
7 juillet 2026
Avis spontané
Réponse de ss396.com
Thanks for the feedback Ken!
I enjoyed th simple way to order on the…
I enjoyed th simple way to order on the web site.
7 juillet 2026
Avis spontané
Réponse de ss396.com
Glad you enjoyed the site Eddie, thanks for shopping with us!
It was back ordered for a month so I’m…
It was back ordered for a month so I’m just glad it arrived but it’s worth waiting for
12 juillet 2026
Avis spontané
Réponse de ss396.com
Sorry for the delay Denny, but glad you received it and are happy with it!
Cheaper is not better.
I had gotten some door molding from Amazon. After getting everything installed I could not shut the doors and had to slam the trunk. Now they work fine. I did have some trouble with the outer felts. They curve up on the ends. It looked in the manufacturing process they made them straight and then tried to curve them leaving a pucker at the end. I was able to work them out on one side but the other I still have a pucker.
12 juillet 2026
Avis spontané
The part was manufactured incorrectly
The part was manufactured incorrectly. The transmission cross member had the transmission mount welded off center and would not align correctly. I am requesting a full refund, including freight.
9 juillet 2026
Avis spontané
Réponse de ss396.com
Thank you for bringing this to our attention. We're sorry to hear the transmission crossmember did not meet your expectations. Please contact our customer service team so we can review the issue and assist you with your request—we're here to help resolve this for you.
Réponse de ss396.com
Thanks for the five stars Monica!
Parts are correct and fit is good also…
Parts are correct and fit is good also fast helpful service
1 juillet 2026
Avis spontané
It was easy to order and the parts were…
It was easy to order and the parts were good quality
9 juillet 2026
Avis spontané
Réponse de ss396.com
Thanks for the feedback and for the review Chris!
Received items quickly in excellent…
Received items quickly in excellent condition.
1 juillet 2026
Avis spontané
Réponse de ss396.com
Thanks for the feedback Todd, we appreciate your business!
website not easily navigated,I place an…
website not easily navigated,I place an order at $137us and was quoted $209-$349.00 for FedEx shipping to AB Canada, called them to ask why and was told very rudely that the quotes were accurate and it was up to me to proceed, well I placed the same order through Camaro Central and the FedEx shipping is $69.00. Well all you enthusiasts out there do yourself a solid and shop around
6 juillet 2026
Avis spontané
Réponse de ss396.com
Thank you for your feedback. We're sorry to hear about your experience and apologize if our service did not meet your expectations. Our international shipping rates include applicable taxes, duties, and direct delivery to your door, which may account for the difference in pricing. If you'd like us to review your shipping quote or discuss your experience further, please give our customer service team a call—we'd be happy to help.
Good company
Good company, easy to work with. Shipping rates are high but usual for most companys
30 juin 2026
Avis spontané
Réponse de ss396.com
Thanks for the feedback, we appreciate your business!
Thank you very much for the replacement…
Thank you very much for the replacement and hurry up with the seat foam and visor hardware
2 juillet 2026
Avis spontané
Extremely fast shipping and received…
Extremely fast shipping and received exactly what I needed and expected. Would highly recommend SS396.com
22 juin 2026
Avis spontané
Réponse de ss396.com
We’re glad to hear you’d recommend us; that’s exactly the kind of experience we strive to provide. Thank you for taking the time to share your review.
Great product fast delivery
Second time ordering a great experience with both orders
17 juin 2026
Avis spontané
Réponse de ss396.com
Rickie, Thanks for coming back to us again. We appreciate your continued support and are glad both orders have been a great experience for you.
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