The folks at Ground up are wonderful and polite. I am fortunate to do will call pickup. Great experience every time. They continuously try to supply the best quality restoration parts to us. I purchas... Voir plus
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Fast delivery! Now that I know how quick these guys get stuff out to you, I'll definitely be placing more orders with them!
I ordered the incorrect part the first time (never order parts in the middle of the night) and I noticed within a couple hours. I notified ss396.com right away and put in a request for return and caug... Voir plus
L'entreprise a répondu
I've ordered a number of parts from the company, I've been very satisfied. There was a mistake when another part was ordered and shipped to me, and initially they informed me that I ordered the wron... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
When we started SS396.com, a Ground Up Motors company, we had one thing in mind: to bring the best quality restoration parts to everyone, from the weekend driver to the 1000-point restoration. Over the years, we have grown from one person operating out of a garage to our brand new 60,000+ square foot facility in Palm Coast, Florida. Despite our growth, our passion and vision have remained the same: to keep the excitement of classic American muscle running by providing the best parts available, an easy-to-use website, and the best customer support team.
Coordonnées de contact
2 Commerce Blvd, 32164, Palm Coast, Etats-Unis
- 2032351200
- info@ss396.com
- ss396.com
4,1
Bien
468 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 93 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
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Réponse de ss396.com
Thanks for the review, Ken! Glad to hear you were happy with the quality, pricing, and quick delivery. We appreciate your support!
So far everything has been great
So far everything has been great. Have gotten a few orders so far and hope to get more in the future.
21 janvier 2026
Avis spontané
Réponse de ss396.com
Thanks for the great review, Jonathan! We’re glad everything has gone smoothly so far and appreciate your continued support.
Use the product before on other builds…
Use the product before on other builds great quality very happy
9 janvier 2026
Avis spontané
Réponse de ss396.com
Thank you for the review, Ken! We’re glad to hear you’ve used it on other builds and have been happy with the quality.
You have parts for my car that I can’t…
You have parts for my car that I can’t get in California. But I appreciate the price that I got from you because they’re hard to get down here thank you!
20 janvier 2026
Avis spontané
Réponse de ss396.com
Thank you for the great review! We’re glad we could help you get the parts you needed at a fair price. We appreciate your support!
Great Service
Decent shipping time great customer support team they helped me get the right part.
8 janvier 2026
Avis spontané
Réponse de ss396.com
Thank you for the great review! Glad our team was able to help you get the right part, and we appreciate your support.
Lack of effort?
This is the message I sent . (I ordered JDX-69KV4 ($243), but wanted to order JDX-69KV8 ($261). I need the inner window felts offered by the second product. Can I just pay the difference and get the interior window felts for a 1969 chevelle?)
Customer service responded that "this is not an option. They are sold as a set". I doubt that this is the case. I am betting that an additional order for the two felts that are available in JDX-69KV8 could have been arranged, but the person did not how to make that happen. Resulted in outrageous shipping return cost just to get $20 worth of parts. I understand that I made the mistake, but believe that with a little effort on your end the parts could have been purchased separately.
24 novembre 2025
Avis spontané
Réponse de ss396.com
Thank you for the feedback, Steve. You are correct that this started with an ordering mistake, and we understand why the outcome was frustrating.
In this case, we do not sell the inner window felts separately, so the only option would have been to return the incorrect kit component (CH182A) and reorder the correct kit component (CH195A). That said, we agree the return shipping cost for such a small difference is frustrating. As a gesture of goodwill, we’d be happy to review the return and reimburse the shipping cost you paid out of pocket. Please contact our support team and reference orders SO056190 / SO057034 so we can take care of it.
Never received the book
20 janvier 2026
Avis spontané
Réponse de ss396.com
Thank you for the feedback, Tyler. If you’re referring to our free parts catalog, please note these are shipped weekly via USPS bulk mail and typically take 4–7 weeks for delivery. If you need one sooner, please contact our support team and we can review faster delivery options.
Réponse de ss396.com
Thank you for the review, Kelly! Glad your order arrived on time and in perfect condition.
Réponse de ss396.com
Thank you for the review, Mark! Glad to hear the pricing was good, the website was easy to use, and shipping was fast.
Réponse de ss396.com
Thank you for the review! Glad everything went smoothly.
The items were in stock and delivered…
The items were in stock and delivered on time.
15 janvier 2026
Avis spontané
Réponse de ss396.com
Thank you for the review! Glad everything was in stock and delivered on time.
Arrive quickly and complete
Arrive quickly and complete. I did have to return two weatherstrips and was bummed I had to pay for the return.
15 janvier 2026
Avis spontané
Réponse de ss396.com
Thank you for the review, Mary! We’re glad everything arrived quickly and complete. We also understand the frustration with return shipping costs. If you feel return shipping should not have applied in your case, please reach out to our support team and we’d be happy to take a closer look.
Improper wording
I spoke with a person who took my order , At $700.00 I later received a call from the manager who claimed that my words to explain my situation were improper.. He cancelled my order .. i don't honestly remember the exact conversation but okay, I used other companies to fill my order.... Sad to know people who deal with the public can't communicate..
The response that was used is pure lies and of course it is, gotta make the customers look bad, and the company shine, employees are just that.....employees.....
11 janvier 2026
Avis spontané
Réponse de ss396.com
We’re sorry, but we do not tolerate abusive or threatening language toward our team under any circumstances. The call in question was escalated to management and reviewed, and the comments made were serious enough that we chose to cancel the order, issue a refund, and restrict future purchasing access.
While we value every customer, no $700 order or any future business is worth risking the well-being of our staff, especially long-term team members who work hard to support our customers.
Mismatched mirror set
I ordered a set of mirrors for a custom Camaro build. They contacted me saying the set they had on the website wasnt avail because the right side was out if stock. They asked me if i would accept a different style mirror set in place of what i ordered, so i agreed. Instead, they sent me a mismatched set. I called to say this doesn't work and they accepted the return but were forcing me to pay $15 dollar shipping fee. The mirror that needed returned was only $32 so i stopped atating my case and promised not to buy another product from them.. Elijah stated that fine. I am a car builder and they screwed mine over for $15.. horrible customer service
13 janvier 2026
Avis spontané
Réponse de ss396.com
We’re sorry for the frustration this caused and understand why a mismatched mirror set would not work for a custom build.
Before shipping, we notified you that the mirrors in stock were from different manufacturers and would look slightly different, and we provided photos for review. You confirmed you needed two right mirrors and one left, and when asked if you wanted us to ship what we had in stock, you replied yes, so the order was processed and shipped accordingly.
That said, we acknowledge this was not handled as thoroughly as it should have been. While the mixed-lot difference was disclosed, there was no clear written confirmation specifically acknowledging acceptance of the variation, and we understand that once installed—especially on a high-end build—even small differences can be unacceptable.
Although this would normally fall under a standard return, we will be contacting you directly to correct this issue at our expense. We can only hope that a combination of misunderstandings and lack of thorough review on both ends does not prevent a continued working relationship moving forward.
DO NOT USE THEM AT ALL COSTS!!If I…
DO NOT USE THEM AT ALL COSTS!!If I could give negative STARS I WOULD! GO TO THE DEALER YOU WILL BE TREATED WITH RESPECT LIKE A GOOD PAYING CUSTOMER They have 1 price but when I am actually charged, they change that price and treat me like a SUCKER and upsell me! Watch out this is their SALES REPS' STRATEGIES!!
9 janvier 2026
Avis spontané
Réponse de ss396.com
We’re sorry for the frustration this caused and appreciate the opportunity to clarify. Your order was placed online using the local pick-up shipping option, which is clearly labeled at checkout as not being free shipping and intended only for in-person pickup at our Palm Coast, Florida location. This option also includes a disclaimer noting that if the order later requires shipment, applicable shipping charges and a handling fee will apply.
After the order was picked and ready for pickup, no one arrived to collect it. When we followed up during our routine pickup-outreach, the order was then changed to ship via standard ground methods, which required repacking and shipping costs. No pricing was changed after checkout to products, and no upselling occurred.
We understand how this may have been confusing and regret the experience you faced, but the charges applied were consistent with the shipping option selected and the disclosures provided at checkout.
very poor Quality and tScammershe service is…
very poor Quality and the service is less than desired
1 septembre 2025
Avis spontané
Réponse de ss396.com
We’re very sorry to hear that you were disappointed with both the quality of the product and the service you received. We strive to provide reliable parts and a positive customer experience, and it’s clear we missed the mark in your case.
We’d like to better understand the specific issues you encountered so we can address them directly and improve. If you haven’t already, please contact our support team with your order details and any concerns about the product’s condition or fitment. Our team is here to help with returns, replacements, or to investigate any quality concerns with our suppliers.
Your feedback is important to us and helps us improve not only our products but the service we provide to all our customers. We hope to have the opportunity to make things right.
Réponse de ss396.com
We’re sorry to hear you received the wrong part. Please contact our support team so we can review your order and get this resolved quickly with a return or replacement.
Site may not be secure for paying
When you go to pay there is a warning about the site security so we don't like ordering form them so we can protect our computer. If our software warns us it is a concern. Seems like they should be able to offer a secure way to pay.
9 août 2025
Avis spontané
Réponse de ss396.com
Thank you for your feedback. We’ve reviewed this with our development team but have been unable to replicate the security warning you experienced. That said, we appreciate you bringing it to our attention and will continue investigating. Please rest assured that all payments on SS396.com are always encrypted and secure.
BEWARE - Price hijacking 3 weeks after taking payment
3 weeks after making a purchase, charging my card (accepting my payment), they reach out and tell me the price went up on the cables I paid for. Doubled in price from $89.99 to $179.98 and they are demanding I pay the difference after they accepted payment for the cables.
26 juin 2025
Avis spontané
Réponse de ss396.com
We understand your frustration and apologize for the inconvenience. When you placed your order, the items were out of stock and had to be reordered from our supplier, who had significantly increased the price. This increase is partly due to recent tariffs, which have caused unpredictable pricing across the automotive supply chain.
Instead of charging you the difference without notice, we reached out first to discuss your options. We value transparency and always aim to handle these situations respectfully. We recognize that this price increase was not approved by you, so we will be issuing a full refund shortly. Thank you for your understanding.
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