Stapleton Derby Avis 

Bought my new home through stapleton derby rainford, was easy and seamless and kept aware of the process through every stage, it was a little emotional selling my home but June was amazing and kept me focused, they are a lovely team x

brynn street st helens

If I could rate this company 0 stars then I would! We moved into a property in St Helens with our 3 month old son and less than 10 days in to our tenancy we reported damp in the main bedroom. Fast forward two years (and a lot of complaints and sleepless nights) and the house was full of mould and damp. Our belongings were ruined and we were told that black mould isn’t dangerous!! It took us handing our notice in for the MD to get involved who, on a visit to our home, advised that photos were all well and good but he needed to see the mould (we had to get rid of our wooden dining room table and chairs due to the mould - we weren’t prepared to let our now two year old eat at a table like that). We were also obviously trying to remove the mould daily due to having a toddler! We have literally been told to wipe down our belongings, and that when we move into a property without damp all “should” be fine. Our son potentially has asthma (he was given an inhaler weeks after moving into that property) and so our confidence isn’t great! Stapleton Derby have basically washed their hands of any responsibility and we are yet to receive even an apology from them!! We moved out in November 2023 and the property has only been advertised for re-rent at the end of January 2024 - yet we were told the property was habitable?!?

Just purchased a property from Stapleton Derby St Helens the vendors solicitor was a nightmare but Sue Bradley at the St Helens branch went above a beyond with support and reassurance. What a pleasure”she was wonnderful” and every phone call she was calm and
supportive and got to the bottom of the problems for all parties involved with numerous phone calls for over a month . Thank you Sue we very much appreciate and recognise all the extra work you did for us. Have a lovely Christmas.

We have been looking for a rental property since mid January 23, of the 10 estate agents we have dealt with, Stapleton Derby was by a long mile the most professional company we dealt with., cannot recommend them enough especially Lindsey who was absolutely brilliant.

I was stupid enough to use this company as my managing agent for properties. I rented out.
As a non resident landlord I expected a professional service from a company that initially charged 12%. This being reduced to due to poor service from them. They have some conscientious staff but are clearly led by and let down by the incompetence and arrogance of the owner.
This company has failed to adequately respond to requests, failed to properly manage my properties and failed to properly discharge their duties in relation to inspections and end of tenancy protocols.
I have since taken my two properties elsewhere to be managed, the standards I now enjoy are beyond comparison.
If you are a landlord think very carefully before using this business, I was always a landlord who cared for my tenants and took my responsibility seriously. Unfortunately this was not the attitude of Stapleton Derby.
Enjoy the read Mike.

Stephen and Sue from the St Helens Office were friendly and very professional. House sold very quickly and the sale went very smooth. Would definitely recommend.

Great letting team. They find me a very good tenant lightning fast. Sending me my rental statements on time every time. They made me hassle-free should the tenant has any issue with my house. They also replied my email quick. Jenna, Jan and Lindsey is brilliant. Thank you so much.

Completed on our dream house today with June from Rainford branch. Thank you for remembering how much we loved the house when it became available again, and for responding to our questions quickly. You’ve been so helpful and flexible. Laura & Dean

I recently purchased a property that was up for sale with Stapleton Derby. It was very stressful as my partner is due to give birth in a matter of weeks. If I had any queries or anything that needed chasing Angela and June were on hand to action & reassure when needed. Thank you both- very much appreciated.

Excellent experience throughout, Stapleton Derby were dealing with both the sale and purchase, everything went very smoothly and the communication throughout was fantastic. Thank you Stephen and Sue.

Great help. Would highly recommend. Split up with partner, viewed and had keys within 3 days.

Fantastic customer service
The process from start to finish was extremely exceptional
What a credit to the industry this company is
Thank you for everything

Excellent service especially the manager Sue brilliant laaaaaaaaady so friendly and efficient.