Starbucks Avis 1 795

Poor coffee and poor customer service at Stafford services on the M6. No queue but they left me standing there and ignored me. Finally got to order my oat milk latte. It was made suspiciously quickly and when I checked under the lid I found an overly strong americano with a blob of frothed milk on the top. Definitely not a latte. I work as a barista so I know how to make them. I took it back. No apology but without saying a word they made a new much better one. I got my coffee but am unlikely to ever go back to Starbucks. No wonder there was no queue.

Order a Uber fraffe young boy don't know how make it put nearly a large cup of milk put 4 pumps of Uber syrup and loads of ice so when it's done the blender almost full so when it's pouring into the cup half of the frappe was emptied in the sink and the Uber frappe taste just blended crush ice complaint about it and did the same thing but put more milk instead of Uber again blender almost full so rest just emptied in the sink and the frappe taste like a ice milk. For the price I have to pay for Uber frappe it's daylight robbery. Get your staff trained and get manager pay more attention to the customers rather than busy talking to each other.

Pleasant young woman took my order. Wait nearly 5 minutes for a latte. The woman slammed the drink onto the counter and shouted a latte but no name.
The 3 women preparing the drinks seemed more interested in talking and giggling, then giving good customer service.

Poppes into east kilbride store. Over a tenner for a coffee and bacon roll. 5.30 for a luke warm bacon roll.

That anynother place can put togetber for 2.50/3 quid. Wont be back!! Maybe shows starbuck attitude fact lage is unclaimed by the company.

I am writing to express my disappointment following a recent visit to your store in Northampton on Kettering Road.

I attended the store with an elderly resident who has learning needs, intending to purchase food and drinks. However, we were informed that the store does not accept cash payments. This caused significant inconvenience, as not everyone carries a card particularly individuals who rely on cash for accessibility or personal reasons.

Cash has long been a fundamental and widely accepted form of payment in this country, and policies that exclude it can unintentionally disadvantage vulnerable customers. In this instance, it resulted in us being unable to complete our purchase, meaning your store also lost business as a result.

I would appreciate it if you could review this policy or consider more inclusive payment options to ensure all customers can access your services. I did also fill out a complaints email and had no response

I have tried to sign into the Starbucks app numerous times but it won’t accept my password even though I know it is correct. I have asked for a password reset and they, supposedly, send an email which never arrives. I have tried contacting them via their query page to which they respond and give me a case number but then never hear anything more. Why are they so incompetent ?

Fed up with the service at J29 drive through Starbucks. In the last few visits I've consistently had mixed up order or they made the drink wrong. I have a coffee intolerance and 3 time in a row have ordered match latte only to find it was coffee on drinking, and being as swallowing one mouthful can give me upset stomach this is totally unacceptable. On top of that we've received cold drinks instead of hot and drinks (even though I always order online so no mistaken order can be made) made totally wrong to the recipe like Frappes with no cream in them. Every other branch I use gets it right but this one is consistently bad, very poor overall.

‘Breakfast Tea’ was revolting. Worst cup of tea I think I’ve ever had. Took it back and wasn’t even offered my money back!!!!

They’ve just changed their COCONUT MILK TO ONE CONTAINING SOYA.

All of us with allergies sensitivities are being DISCRIMINATED against and can no longer order here.

Why can’t they just use plenish coconut milk?! Its clean ingredients but I guess they just don’t care.

Lost a customer.

I stopped at Starbucks on the Woodall South service station on the M1. The coffee was burnt, and tasted awful. Two sips and it went in the bin.

This will be my last visit to Starbucks.
I just spend nearly £10 for a small cappuccino and a cheese and ham toastie. However, that’s not even my issue. My issue is that the toastie was served uncut with wooden fork and knife, not up to the job to cut it in half or more manageable pieces. When I asked staff to please cut it in half for me they told me that was not possible for health & safety reasons. I said I didn’t want to touch the knife, they could cut it - apparently that is not possible.
This is the icing on the cake for a coffee chain that already has had so much reputational damage with their over roasted beans and poisonous decaf - I shall not return. An absolute joke.

Just had milkshake.. cookies and cream! Flavourless and weak! How disappointing!

Same of the Coffee because its good but the service is horrible

Starbucks in Hemel Hempstead. Staff standing around and the place is dirty. Tables not wiped, food and litter all over the floor. Tops of hot drinks not attached properly. Won’t be going again.

I went to Starbucks at the retail park in Hartlepool for the first time. It will be the last. We ordered 2 tall cappuccino which cost nearly £8. The drinks were hot, but they weren't coffee drinks. They had no coffee taste and just tasted like hot watered milk. Even the colour was a pale beige. Definitely won't be returning.

Honestly the worst and getting worse. So slow, and the emphasis on drive thru and delivery folk over the people in the restaurant makes me wonder why invest in the restaurants at all. Just have some crappy warehouse location where all you have are drive thru and delivery companies show up. It’s not like they clear tables either. Just find somewhere else!

Teddy, the cheerful, helpful, easy-going Barista of Starbucks at Rushden Lakes. The exact employee EVERY company seeks to employ. Knows his regular customers, and promotes excellent customer service. Bonus and praise for Teddy

Ignorant staff with bad attitudes poor hygiene the worst tea ever had couldn't even drink it and flat white was cold and seeing as waited 11 minutes for them to be made I wish I hadn't bothered
This is coventry city cente by lady godiva coffee shop
Just few tips
Smile
Don't wipe nose with hand then carry on serving
Invest in decent good quality teabags

I visited Starbucks on Bath Road, Hounslow TW6 2AA on Thursday March 5th, 2026 around 6.22pm ish.

The store looked tidy and customers seemed to be have a great time. There were some spaces available and I was really looking forward to enjoy a couple of hot drinks and some food with my partner.

We queued up and fortunately were next to be attended in line and had to wait less than a minute. We were really looking forward to sitting down by the window and spend some money in the store.

Unfortunately our experience was ruined by a lady with blond hair and wearing glasses at the till who simply destroyed the experience. To begin with, she was just starring at us and received no greeting despite myself greeting her.

I ignored it and went on to place my order first which she kindly typed in however my partner was after a white hot chocolate and the lady at the till rudely declined my partner’s order quoting she cannot serve that drink as it is not on the menu (however I actually ordered a white hot chocolate the week before).

She tone was slightly elevated and mentioned some stuff about company policy and something else which I couldn’t figure out as her communications skills are pretty poor.

Eventually my partner and I decided to go to another starbucks store (and we actually got served a white hot chocolate with outstanding customer service)

I would strongly recommend that the lady at the till is given extensive customer service training as in this industry, customer service is key to customer retention.

Having missed my business will not affect starbucks’ revenue but if a customers are being treated like this, revenue will start to decline and I certainly dont want the branch to close.

Starbucks management - over to you.

I’ve stopped at Starbucks, Uttoxeter services for a flat white and comfort break. The toilets were disgusting to say the least! They were dirty and had not be cleaned for days! The rest of the place was at best ‘acceptable’. Very disappointing and unacceptable. Stay away.