Starbucks Avis 1 797

What went wrong was that you are so out of date! No decaf tea (my wife can only drink decaf) and no confectionery for those with a milk allergy (my wife again). When I asked about dairy free food I was told that there was some gluten free (as if that makes up for it!) You really do need to get your act together!!

Visited my local Starbucks in Stone this morning and left extremely disappointed and frustrated.

Despite the Christmas menu still being advertised online, it wasn’t available in store. I ordered two medium caramel macchiatos via the drive-through and paid £11 - which already feels extortionate for two coffees.

When I got home, both drinks tasted like plain hot milk - no caramel and no coffee flavour whatsoever.

I drove back to the store, explained the issue, and was apologised to. I was given two replacement drinks. However, when I got back to my car and checked them, there was again no caramel on top. I took a sip (burning my mouth in the process because they were so hot) and, once again, they tasted like nothing but hot milk.

I returned for a third time and was told that caramel had been added, despite it clearly not being there. I was also told that it didn’t taste of coffee because a macchiato is a “milky coffee”, which completely misses the point.

They remade the drinks again, and this time there was caramel visible. I took them home - and yet again, they were essentially just hot milk. I’ve had to add my own coffee and sugar to make them drinkable.

To make matters worse, on the final visit the server didn’t apologise at all. It was very clear they could see how frustrated I was, and the lack of acknowledgement just felt like a final twist of the knife.

I’ve wasted £11 and over half an hour of my time, and I won’t be going back - either to fix these drinks or to buy coffee from here again.

Thanks, Starbucks.

New Gloucester peel centre so lacking in care.
Ordered fruit toast with coffee and drove away.
No knife or butter - so inconvenient when on the road. Had to go back, but surely this is standard. It is in others I’ve been to.

Liyah at Starbucks Northampton was a joy, very pleasant, great customer service. remembered to add my cinnamon on top of my Coconut Chia latte... it was hot just as i like. great to see a smile behind the till service.

Ordered 4 drinks over £35 3 drinks were wrong ordered a iced white mocha got sent a mocha ordered a strawberry refresher with lemonade no lemonade ordered a lime refresher with lemonade again no lemonade apparently they can’t refund as it’s through deliveroo and deliveroo wont refund saying picture don’t meet criteria obviously 2 refresher drinks can’t see what wrong with them as it’s just lemonade that’s not added but clearly see the iced white mocha it’s not white but brown absolute joke

Our car broke down on Christmas day at Birchanger Serves and the staff at Starbucks drive through were wondeful and helped my wife after she had a medical episode and allowed us to stay in the warm until help arrived .we did buy coffee that was nice but we would like to give a big thank you to all of the staff there.

I would leave no stars if possible. Slow service. Filthy toilets. I wouldn't ever visit here again.

In starbucks, within sainsburys at holywood exchange, belfast. The staff supervisor refused to accept my partner's student ID as a valid form of ID for student discount, even though staff had accepted student ID many times before. She insisted the unidays app was the only option. On a quick lunch break we didn't have time to download and sign up. Starbucks with so much signage should do better to communicate that it doesn't accept a student id card as a valid format. Normally our customer experience here is lovely but the actual supervisor was abrupt and we came away feeling embarrassed as this played out in a busy Christmas queue.

I would just like to say how pleased with Natalie in your Fort Kinnaird store in Edinburgh she was so nice and pleasant to me and very efficient at her job she is a great asset for Starbucks
Thank you Natalie and Starbucks I’ll be back 👍❤️👋 PS my latte was lovely

Johnnie

Visited Knightsbridge store last week and ordered a hot chocolate (without cream) and a latte with almond milk.
Despite the labels clearly saying no cream, and almond milk, the barista ignored the instructions completely.. she looked at me like I was a hinderance when I asked if she’d just put cream on the hot chocolate, asking “don’t you want cream???” Before pulling a face and making another without cream.
It was clear that it was dairy milk when I came to taste my latte as well. Can’t they read, or do they not care about people with allergies and intolerance?

We went in Starbucks today brought our drinks and then a member of staff came and said we are closing at six ,it was 5.53 pm so my daughter got up to go to the toilets with a six week old baby to change her to be told she can’t use the toilets because we’ve cleaned them but you are still selling drinks so surely your toilets should be open he would not let us use them .inthink this is unexcepable with a six week old baby.they didn’t say they were closing when they took £16 off us for drinks ,i am going to take this complaint further

Idk. Stopped by the Starbucks on Old Brompton Road near Earl’s Court for a quick coffee. It did the job, but it wasn’t anything special.... the queue moved a bit slowly and the place felt a little hectic. My drink was fine and the staff were polite, just not the quickest. Handy spot if you’re in the area and need something familiar, but I wouldn’t go out of my way to come back.

M4 westbound at Membury. Absolutely atrocious service from the manager at Starbucks westbound, Membury. Food inedible, the manager did not care. As a result Starbucks will no longer have my custom.

I recently had to use the loo in Starbucks, Davyhulme Circle, when I noticed a working camera in the toilet cubicle-it has only recently been put there. I have voiced my opinions to the complaints department of Starbucks and we’ll have to wait for a response-Meanwhile thousands of people may use Starbucks Toilets! 🤬

£4.80 spent on an undrinkable latte at fort kinaird Edinburgh
Didn’t taste it or look at it till in the car and it got tipped in the street
One job to do and that is make coffee
All weak and milky with no froth and tastes like no coffee I have ever tried

Customer service = 0
Always have filter coffee & normally get a free refill. However, today they wanted to charge me because they'd "run out" of filter coffee. Not a coffee shop if it doesn't have coffee & servers attitude was a complete joke. Should NEVER be employed in a customer facing industry in my opinion.

Charlie was great, he was welcoming polite and friendly. The lady who served my drink was polite as well. Now, the cleanlisess… dust everywhere around the seating area… I don’t mean a bit, I mean A lot… not been cleaned in months. I was sat there for a good few hours and not once were the tables or counter tops cleaned down once!!!

I was served by a lovely polite, cheerfull man called George. In the melksham Starbucks The person I support was feeling down before entering and left with a smile some times the small things go a long way. Keep being cheerful thank you a credit to the company

Staff very grumpy, i asked for spoon, she handed me wooden spoon for a drink in cup, I asked for a silver spoon and she didn't even talked with me, just shaked her head, was more interested talking with her colleague and looking at me strangely, like I asked for i don't know what?

Forgot my half my order, laughed about customer's asking for a cup